Hotel Sales Coordinator Job Description

Hotel Sales Coordinator Job Description

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Hotel sales coordinator provides administrative support to HR personnel, including preparing memos, spreadsheets and/or presentations using Microsoft Excel, Word and PowerPoint; scheduling meetings, events, programs, and activities; preparing agendas; submitting expense reports; organizing and maintaining filing systems; and ordering office supplies.

Hotel Sales Coordinator Duties & Responsibilities

To write an effective hotel sales coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel sales coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintains files and filing system of accounts
Ensure development, maintenance & management of all Hotel Sales and C&B Sales data bases
Any other duties required by business
Manage and update the hotel function space booking program, liaise with Sales Managers and Reservations
Coordinate private events in the Penthouses, Apartments, and long term requests
Coordinator sales team by managing schedules , filling important documents and communicating relevant information
Prepare proposals for new and existing customers and facilitate showing of facilities and service
Contract bookings and assist sales team in the execution of sales process
Find new leads through tele prospecting and conducting internet research on market/industry trends and events
Generate list of prospects and contact them by following standard operating procedures

Hotel Sales Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Hotel Sales Coordinator

Typically a job would require a certain level of education.

Employers hiring for the hotel sales coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Graduate, Hospitality, Public Relations, Marketing, Event Management, Education, Business/Administration

Skills for Hotel Sales Coordinator

Desired skills for hotel sales coordinator include:

Designing: forms
Excel
Filing
Managing files and records
Spreadsheets
Templates
Tracking systems
Transcribing minutes
Microsoft Office
Standard office administrative practices and procedures

Desired experience for hotel sales coordinator includes:

Serve as the first point of contact for callers and visitors contacting the office/department
At least 2 years of administrative or sales coordinating experience
Working knowledge of hotel operating systems such as Daylight and Delphi
Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, written and verbal
At least 2 years of experience in a administrative role
Minimum 1 year of experience in selling group room blocks, catering and conference center sales or public facility management with a strong background in culinary operations, banquet food production and ability to effectively engage in sales lead generation

Hotel Sales Coordinator Examples

1

Hotel Sales Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of hotel sales coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel sales coordinator
  • Contact customers, make appointments and relay information to designated sales personnel
  • Maintain sales records and prepare sales activity reports
  • Encourage repeat business by networking with existing customers
  • Provide input ideas into marketing initiatives and assist in monitoring responses
  • Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
  • Coverage in assigning leads for Sales Manager Deployment in Group and Business Travel business
  • Participates in short-and long-term departmental goals, objectives, policies, and operating procedures
  • Support convention services, catering, and hotel sales, assisting sales and catering managers in program execution
  • Assisting and directing all guest inquiries either by phone or email
  • Be well versed in the Delphi application, ability to enter group information and create contracts, and other necessary sales and catering documents
Qualifications for hotel sales coordinator
  • College Degree in Business Administration, Hospitality, or Related field preferred
  • Knowledge of hotel revenue management procedures for sleeping rooms and banquet forecasting
  • Proven experience in sales , experience as a sales coordinator or in other administrative positions will be considered a plus
  • Ability to develop and maintain relationships , associates, customers, vendors
  • Sales & coordination experience with relevant comparable market
  • Keyboard skills and computer input
2

Hotel Sales Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for a hotel sales coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hotel sales coordinator
  • Develop knowledge of local, regional, and national sales opportunities
  • Create and maintain regular sales reports
  • Answers telephones in a prompt, courteous, and pleasant manner
  • Assists clients and directs calls making a concerted effort to ensure that the client reaches the appropriate Sales Manager and takes messages if necessary
  • Prepares correspondence such as contracts, proposals, and miscellaneous types of letters and faxes
  • Update accounts, bookings, changes, and cancellations into Delphi and ensures all information is correct and complete
  • Assigns leads for Sales Manager and inputs information into Delphi
  • Responsible for running monthly reports in Delphi
  • Assist Convention Sales Manager with pick-up reports and managing room blocks
  • Assist in coordinating deposits, rooming lists, and communicates groups needs to all relevant departments
Qualifications for hotel sales coordinator
  • High School Diploma or equivalent preferred but not essential
  • Number of Bedrooms - 311
  • Good at multitasking and working to deadlines
  • Knowledge of digital marketing techniques and use of paid, owned and earned media channels
  • Strong communication skills (verbal, listening, written)
  • Knowledge of property-specific business segments
3

Hotel Sales Coordinator Job Description

Job Description Example
Our company is hiring for a hotel sales coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel sales coordinator
  • Assist in providing personalized “on the floor” attention to in-house groups
  • Attend preconvention meetings with Meeting Planners and all hotel operating department representatives
  • Attend client events and conduct site inspections
  • Monitor Group Sales inbox and voicemail
  • Assist Sales team in telemarketing to new and return groups
  • Monitor Hotel digital reputation and competitive set
  • Assist Sales Department with travel on an as needed basis, duties include occasional attending shows, performing sales calls and agent training
  • Work closely with sales managers, revenue manager, group coordinator and Directors of Hotel and Resort Sales
  • Act as key operator for Delphi sales and catering software system
  • Update Grand Happenings template highlighting weekly activities in hotel and the resort
Qualifications for hotel sales coordinator
  • CRM or Delphi experience preferred
  • Working knowledge of the principles and processes for providing internal and external guest services
  • Excellent social media awareness and knowledge
  • Basic knowledge of marketing strategies
  • Ability to use standard software applications and hotel systems (e.g., Office, OPERA, SFA, Marsha )
  • Ability to manage projects and work alone
4

Hotel Sales Coordinator Job Description

Job Description Example
Our company is looking for a hotel sales coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel sales coordinator
  • Monitor Hotel digital reputation and competitive set including website monitoring including reporting updates to key stakeholders
  • Hotel branding responsibilities including signage, ScreenScape, in-room TVs, online
  • Assist Sales team in occasional telemarketing to new and return groups
  • Update Grand Happenings highlighting weekly activities in hotel and the resort
  • Coordinate cross-department hotel merchandising meetings and action items for guest experiences
  • Assist sales team with amentity procurement and distribution
  • Assist in preparation of the business forecast
  • Coordinate with meeting planners in order to produce successful Spa experience
  • Communicate all pertinent information on group requirements within acceptable time frames to appropriate departments via event orders, resumes, and memos
  • Book events in a manner that maximizes profits and complies with catering standard operating procedures
Qualifications for hotel sales coordinator
  • Knowledge of overall hotel operations as they affect departments
  • Ability to develop a good understanding of hotel and competitive market and use hotel’s USPs to the best advantage
  • Knowledge of the principles and processes for providing internal and external guest services
  • Prior technology, sales, hospitality or event planning experience a plus
  • Technical aptitude and proficiency with computer software and programs
  • Working within the Sales team supporting the sales administrative tasks of the department
5

Hotel Sales Coordinator Job Description

Job Description Example
Our company is looking for a hotel sales coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel sales coordinator
  • Manage incoming calls and assist where appropriate and receive visitors appropriately
  • Arrange conference calls, scheduling meetings and meal appointments
  • Maintain positive working relationships and partnerships with clients by understanding their expectations and anticipating their needs
  • Provide refined luxury service in order to create lasting and favorable memories
  • Prepare and edit internal/external correspondence, communications, presentations and other documents
  • Maintain and support calendars for multiple leaders that are rapidly changing, ensuring that leadership and supporting team members have all relevant materials and information for each meeting, and appropriate time is built in for preparation and travel
  • File, retrieve documents, gather reference materials, conduct research, and collect data to prepare reports and documents as necessary
  • Receive incoming calls and assist where appropriate, evaluate the nature of calls and forward to appropriate departments
  • Complete departmental ordering and oversee inventory of office supplies and special purchases
  • Complete other projects, such as completing RFPs for corporate negotiated accounts, as assigned
Qualifications for hotel sales coordinator
  • To work supervised by DOSM and ADOS, prioritising tasks and management of workload under own initiative
  • Direct communication with all members of the S&M team, Events, Reservations, Revenue & internal department heads
  • Deal with telephone enquiries promptly and accurately recording messages for the DOSM and the Sales Managers
  • To complete all correspondence to clients in a professional and timely fashion ensuring that administration falls within corporate identity guidelines
  • At least 3 years of experience as Sales Coordinator I or comparable Hotel Ops experience
  • Must have 2+ years sales experience in event technology (audio visual) or a related industry

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