Hotel Front Desk Job Description
Hotel front desk
provides information to guests about room features, property amenities, and local areas of interest.
Hotel Front Desk Duties & Responsibilities
To write an effective hotel front desk job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel front desk job description templates that you can modify and use.
Sample responsibilities for this position include:
Complete applicable forms for various transactions/procedures shift reports as specified in the front desk manual
Remain familiar with all facilities available at Silver Legacy to include rooms
Constant contact with both internal and external guests to provide optimal guest service
Assist the Guest Service Managers with any additional tasks needed
Other departmental duties include handling guests' mail, recording guests' comments, restocking supplies, assisting with check ins/outs, and other duties as assigned
Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, , proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, , proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
Assists with monitoring monthly inventory of supplies and equipment
Serves as first level of contact for Guest Service issues
Assists with all sales related activities to increase occupancy
Hotel Front Desk Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Hotel Front Desk
Typically a job would require a certain level of education.
Employers hiring for the hotel front desk job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Hospitality, Education, General Education, Business/Administration, Hotel and Restaurant Management, High School Education, Associates, Technical, Management, Hotel Management
Skills for Hotel Front Desk
Desired skills for hotel front desk include:
Promotions
Room categories
Room rates
But not limited to
Packages
Emergency procedures
Services and amenities available to guests to help them feel at home
Emergency procedures and company policies
Phone system
Zia Park amenities any special events
Desired experience for hotel front desk includes:
Minimum of 2 years prior experience in guest service capacity preferred
Frequently required to stand and walk with an ability to stand and remain stationary for entire length of shift
Constantly stand/walk throughout an 8 hour shift
The ability to work rotating shifts, weekends, callouts
Computer experience with Microsoft Office, including Word, Excel and Outlook
At least one (1) year of directly related hotel experience
Hotel Front Desk Examples
1
Hotel Front Desk Job Description
Job Description Example
Our innovative and growing company is looking for a hotel front desk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel front desk
- Touch base regularly with front desk spa staff to review sales goals, hotel occupancy, daily update of spa and hotel
- Follow departmental “Best Practice” and help create new “Best Practices”
- Ensure Front Desk area remains organized and neat
- Maintains Reservations Office procedure when Reservations Office is closed
- Prints registration cards for same day reservations
- Maintains a cash float for use with guest payment of accounts and foreign currency exchange
- Makes sure all departure with account to company have supporting documents attached
- Solicits Guest Satisfaction Survey and pass them into the Guest Relations Manager or the Duty Manager
- Reads, initial and appropriately file all incoming memos, promotional material and reports
- Carries out a weekly inventory of office supplies and prepares a requisition for approval
Qualifications for hotel front desk
- While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions
- Associate may be asked to travel to cover additional sites during the Manager's absence
- Part Time, 4pm - 10pm week-days and week ends
- Preferred applicant will have LMS experience
- Able to clearly transfer and demonstrate job duties to staff for the purposes of training and instruction from written and verbal sources
- Process payments for departing guests
2
Hotel Front Desk Job Description
Job Description Example
Our innovative and growing company is hiring for a hotel front desk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel front desk
- Adjust Micros billing on Fidelio (correction)
- Print Room variances edit report for night supervisor revue and correction
- Performs night audit run after all reports are balanced
- Print all night audit reports as per list
- Log on work station after the system save so that the user can use the system for next day transaction
- Distribute all night audit reports printer from Fidelio as per list to the respective pigeon hole by max
- Ability to function at all duties of a Guest Service Representative knowledgeable of key control
- To assist in progressing training and discipline of all Guest Services staff
- To maintain scheduling and payroll (40 hour equivalents) of Guest Services staff
- To have knowledge and be able to interact effectively with all other departments, especially with regard to accounting procedures
Qualifications for hotel front desk
- Must be able to work flexible hours including potential time beyond normal
- All employees must maintain a neat, clean, and well-groomed appearance
- Must have intermediate keyboarding and computer skills
- 2+ years Supervisory and/or Leadership experience preferred
- Exceptional customer service, verbal and written skills
- Must be solution and service oriented
3
Hotel Front Desk Job Description
Job Description Example
Our company is searching for experienced candidates for the position of hotel front desk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel front desk
- Receive guest complaints and ensure that they are satisfied and/or compensated
- Attend any specialized or cross training deemed necessary by upper management
- Assist Hotel Manager in writing/implementing new policies and procedures
- Register hotel guests and assign rooms
- Understand and follow policies related to reporting safety, emergencies, criminal activity, suspicious activity
- Maintain the cleanliness and neatness of the front desk area
- Use Room Key property management system to properly register guests and properly collect payments for charges
- Generate guest folios and other necessary reports
- Reconcile cash account as needed
- Enter maintenance requests as needed
Qualifications for hotel front desk
- Must be able to work as a team with both front desk concierges and spa therapists
- Must be able to maintain a flexible schedule which includes working some weekends and holidays
- Previous Hotel Front Desk
- Must be flexible for work all shifts
- Experience at a branded hotel or some formal travel agency or related college training preferred
- At least 2 years of experience in Front Desk or Hotel experience
4
Hotel Front Desk Job Description
Job Description Example
Our company is growing rapidly and is looking for a hotel front desk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hotel front desk
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations
- Maximizes resort revenues by selling reservations based on predetermined rate strategies
- Accurately enters all reservations into the computer system according to department policy and procedure
- Provides information to guests regarding local services and events
- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures
- Cashier/cash handling experience
- Assist all guests with questions, requests and problems as required in a friendly and positive demeanor
- Be aware of the Rock Resorts Brand Standards and execute standards in day to day operations and guest interactions
- Answer the phones according to the standards of proper etiquette and as efficient as possible
- Complete daily check-list each shift and perform opening/closing duties
Qualifications for hotel front desk
- At least 1 year of experience as a receptionist in the luxury hospitality industry
- Must be able to operate and work with a computer
- OnQ experience preferred
- Must have previous experience in a position in which you handled cash and credit card transactions
- An equal combination of education and experience may be considered in lieu of experience
- Ability to obtain BBP-Blood Borne Pathogens, CPR, AED, and Basic First Aid certifications with University assistance within 6 months of hire
5
Hotel Front Desk Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of hotel front desk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hotel front desk
- Perform minor clerical work as assigned
- Monitors Athletic Studio, keeps equipment clean, and has fresh water available at all times
- Answers phones in a prompt and courteous manner
- Up-sells rooms where possible to maximize hotel revenue
- Books, confirms, revises and cancels guest reservations as needed
- Costs and participates in regular hotel wellness programs and fulfills scheduled exercise workouts in the Flex Room
- Ensures billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled in a secure manner
- Processes cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Hosts and participates in regular hotel wellness programs and fulfills scheduled exercise workouts in the Flex Room
- Accurately complete the AM and PM Front Desk Checklists
Qualifications for hotel front desk
- Ability to obtain PCI credit card certification
- 2 years supervisory skills required
- Assist guests with check-in and check-out procedures
- At least one-year guest relations/customer service experience
- Advanced ability to read and interpret written information
- Prior motel/hotel experience is a major plus