Front Desk Job Description
Front desk
provides detailed descriptions of spa services, treatments, packages, products, facility features, and hours of operation to inquiring guests.
Front Desk Duties & Responsibilities
To write an effective front desk job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk job description templates that you can modify and use.
Sample responsibilities for this position include:
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
Supporting the rest of the administrative staff with keeping up with responsibilities, including organizing conference rooms and other clerical duties
Some data entry in Excel system
Scan, file and organize office
Light tech work
Be familiar with how to manually set up a desktop computer
Maintains daily log, incident reports, work order forms
Scans and uploads ACC forms
Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings)
Keeps track of insurance certificate requests
Front Desk Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk
List any licenses or certifications required by the position: CPR, AED, LPN, CMA, RMA, 9001, ISO
Education for Front Desk
Typically a job would require a certain level of education.
Employers hiring for the front desk job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, Hospitality, General Education, Business/Administration, Hotel and Restaurant Management, Associates, Hospitality Management, Technical, Business, High School Education
Skills for Front Desk
Desired skills for front desk include:
Massage and esthetic services and modalities
Telephone system and capable of teaching others
Emergency procedures and assist as needed
Services and amenities available to guests to help them feel at home
Administrative staff
Management company
Ownership
Room rates
Packages
Promotions
Desired experience for front desk includes:
Grasping/turning - Telephone, doorknob use
Finger dexterity - Operation of office equipment
Over 25lbs
Between 10-25lbs
Less than 10lbs
Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen
Front Desk Examples
1
Front Desk Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front desk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk
- Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets
- As applicable, disburses laundry tokens, keep log of sales
- When on assignment, needs to maintain and treat their work areas in a neat and safe manner
- Responsible for checking the fire alarm panel to ensure that it is in normal status
- Patient demographics
- On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator
- Friendly with patients
- Must be able to work Monday - Thursday 8-5, and Friday 8-1
- Responsible for answering phones and must be comfortable with heavy call volume
- Process guest check-in
Qualifications for front desk
- Ability to work extended/flexible hours, weekend, and attend Board meetings as required
- Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel and Outlook
- 1+ year experience as medical receptionist preferred, but not required
- Bachelor's degree from a four (4) year college or University in Hospitality Management preferred
- Possess knowledge of multi-building operations
- The employee is required to work at a personal computer for extended periods of time talking on the phone for extended periods of time
2
Front Desk Job Description
Job Description Example
Our innovative and growing company is hiring for a front desk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk
- Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
- Adhere to all Colwen and brand standards
- Maintain STRICT key controls
- Copy photo I.D
- Assuring that resources are available to any and all in the office
- Meets and greets residents
- Able to understand and react to emergency response and access control procedures
- Assure completion of paperwork, sign-in, and security procedures
- Must be a team player and have great customer service skills
- Establish completion of paperwork, sign-in, and security procedures
Qualifications for front desk
- Responsible for 30-70 patients daily
- Check in patients/ update paper work/ scan records
- Attach to chart in EMR
- Eager to work and learn
- TIPS Certification (within 6 months)
- May require overnight stays
3
Front Desk Job Description
Job Description Example
Our company is looking for a front desk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk
- Participate and conduct recreational activities
- Takes appropriate messages for physicians or employees including the patient’s/person' s name, phone number, company name (if applicable), date and time of call and nature of call
- Obtains new patient information form and medical history form for all new patients
- Old patient information must be verified
- Calls each no-show patient, noting this in the patient's chart
- Files all medical records
- Distributes faxes and maintains fax supplies and equipment
- Obtain medical records prior to the patient appointment
- Forward phones at the end of the day to answering service
- Additional Duties & Responsibilities
Qualifications for front desk
- Experience with multi-line phone systems preferred
- Previous experience with a healthcare practice management system preferred
- Financial Services background nice, but not required
- Experience doing expense reporting
- A high school diploma or its equivalent is required for this position
- Two or more years' experience in the Hospitality Industry a plus
4
Front Desk Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front desk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk
- Build membership sales, spa, personal training and retail revenues through informative tours, interpersonal contacts and multiple communication sources
- Enhance the member and guest experience through a welcoming and friendly atmosphere by providing the highest quality customer service
- Encourage member participation in the Club's programs and activities
- Encourage the members to experience all the amenities and services we provide
- Attends Front Desk staff meetings
- Making appointments and emailing the customer and salesperson
- Verifying the day's appointments
- Maintaining show room
- Keeping coffee station stocked and clean
- Answering phones in a professional manner
Qualifications for front desk
- Editing experience highly valued
- Foundational knowledge in customer service
- Earlier work involving customer service experience
- Previous experience working with report generation
- Comprehension of records maintenance
- Background working with typing under 45 words per minute
5
Front Desk Job Description
Job Description Example
Our company is looking for a front desk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk
- Alerting customer of deliveries
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
- Welcome and serve guests in person and over the phone everyday
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently
- Register guests and collect valid method of payment while maintain accurate information on registration
- Keep the front desk clean, tidy, and supplied with all the necessary supplies
- Greet, communicate with, and welcome guests and residents
- Answer all the guests' questions and log and address their complaints
- Answer all incoming calls, redirect them when needed
- Scheduling Services
Qualifications for front desk
- Comprehensive knowledge of internet
- MS Outlook experience highly preferred
- General familiarity with switchboard phones from 1-10 lines
- Some experience in a customer service environment is preferred
- Knowledge of and experience working within the RV business preferred
- Knowledge of HMO referrals