Front Desk Supervisor Job Description
Front desk supervisor
provides recommendations in the development and implementation of department policies and procedures as well as systems/workflow to improve processes.
Front Desk Supervisor Duties & Responsibilities
To write an effective front desk supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Knowledge of hotel property, local attractions to assist guests
Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures
Track employees' work performance
Maintain daily front desk operations
Facilitate patient flow
Provide coverage and relief to any area in need
Daily payment reconciliation
Ensure all patients are greeted when they enter and exit the clinic
Constantly develop innovative ways to help increase patient satisfaction
Respond to patient comment cards and share with team
Front Desk Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Supervisor
List any licenses or certifications required by the position: C.A.R.E, AED, CPR
Education for Front Desk Supervisor
Typically a job would require a certain level of education.
Employers hiring for the front desk supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, Hospitality, Management, General Education, Associates, Communication, Technical, Leadership, Hospitality Management, Graduate
Skills for Front Desk Supervisor
Desired skills for front desk supervisor include:
Hotel property
Local attractions to assist guests
Epitome
Synergy and Vingcard systems
Property management systems
Company reporting and associate timekeeping systems
Various computer software programs
Assist in all emergency procedures as
Emergency procedures so that employee and guest safety will be insured
Internal policies and procedures
Desired experience for front desk supervisor includes:
Ensure maximum safety for guests, patron and employees during emergencies
The Front Desk Supervisor is responsible for the smooth operation of the hotel
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
Maintains a balanced bank assigned by the hotel
Ensure a consistently high standard of customer service is delivered by Front Desk team members
Ensure that all guest complaints are dealt with promptly and followed up on
Front Desk Supervisor Examples
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Front Desk Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front desk supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front desk supervisor
- Ensure the entire front desk team work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue
- To deliver loyalty program benefits and promote enrolment of Hilton HHonors
- Training of Team members
- Supervise the day-to-day operations of the unit, leading and mentoring staff
- Provide input in hiring decisions and performance of workgroup
- Serve as a subject matter expert for the unit Participate with other departments and represent the unit as needed
- Process non-standard requests, initiate appropriate documentation and notify other departments and/or coordinate with outside agencies as needed
- Work closely with others in department to identify and correct problems and make recommendations to remedy problems
- Keep track of correspondence and interactions with customer using a customer relationship management tool
- May act as supervisor in supervisor’s absence
Qualifications for front desk supervisor
- May represent Stanford at public events, such as fairs, athletic events and registrations, greet and serve as a resource on unit and general inquiries
- Comply with the discretionary information keeping
- Must follow CID rules and to cover CID role as directed by the Manager
- Supervise front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests
- Provide training and support to front desk agents
- Knowledge of Opera or Other world Class Property Management System is required
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Front Desk Supervisor Job Description
Job Description Example
Our company is searching for experienced candidates for the position of front desk supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk supervisor
- Oversees and schedules all Front Desk Staff for the property
- Provides training for all new hires
- Reviews and forwards vacation and time off request to Community Association Manager for approval
- Assists Community Association Managers with any special requests, , administrative work, mailings
- Greets and directs Residents, Guests, Invitees and Contractors/Vendors
- Resolves and follows-up on all complaints/issues along with the Community Association Manager
- Receives packages and deliveries as designated through policy
- Supervises, trains and directs Front Desk Staff
- May be assigned other duties by the on-site Community Association Manager
- Provide coverage with Front Desk when needed
Qualifications for front desk supervisor
- Minimum 2 to 3 years work experience as Front Office Associate in a hotel
- One or two years of previous Front Desk Supervisory experience is preferred
- Ability to work irregular hours, weekends, evenings and overnight relief
- Ability to organize, delegate & work under pressure
- Writing and oral proficiency in the English language
- Know all frequent customers and be familiar with their special requests
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Front Desk Supervisor Job Description
Job Description Example
Our growing company is hiring for a front desk supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front desk supervisor
- Handle all guest concerns, issues, inquiries and complaints as needed
- Coordinate breaks and work duties for staff
- Relieve the Night Manager of their duties on their days off
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Identify service issues and trends
- Balance cost controls with exceptional guest service and associate satisfaction
- Supervise Front Desk operations to a consistently high standard
- Ensure your team have an current knowledge of hotel products, services, pricing and special promotional offers daily VIP and special events
Qualifications for front desk supervisor
- Minimum 1 year hotel experience requiring personalized care and in-depth interaction required
- Must be proficient in Microsoft applications (Excel, Work, and Outlook)
- Knowledge of hotel system software
- You will review shift logs/daily memo books and document information in logbooks
- Minimum of a High School Diploma preferred
- Prior Full Service Hotel Front Desk supervisory experience preferred
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Front Desk Supervisor Job Description
Job Description Example
Our company is looking for a front desk supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk supervisor
- Manage guest requests, inquiries and complaints
- This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available
- Assists the Hotel Operations in creating, developing and implementing an effective strategy of organization for the Front Desk and Bell Desk of the Hotel, ensuring maximum guest service and satisfaction
- Assists in the management of the room inventory function, to maintain highest possible room occupancy, and average daily rate
- Assists the Hotel Operations department in monitoring and completing guest check-ins, guest checkouts, pickups, and billing discrepancies to ensure maximum guest satisfaction
- Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures
- Access and work with Konomi and Synkros to review player data, free night coupon availability and redemption
- Monitor scheduled occupancy, arrival times and cancellations and other projected volume indicators to ensure that the assigned locations have proper staffing and guidance
- Run the established daily reports and any other required miscellaneous reports, as required
- Reviews departmental guest complaints, ensuring corrective action is taken
Qualifications for front desk supervisor
- Must have solid computer skills to include core Microsoft applications and OPERA knowledge is a plus
- Thorough knowledge of hotel and Front Office operations
- Proficiency in Microsoft Office, Opera Property Management System, KnowCross
- Minimum 1 year experience as a hotel front desk agent
- Must be able to work any shift (AM, PM or Overnight)
- Ability to speak other languages is a plus
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Front Desk Supervisor Job Description
Job Description Example
Our company is searching for experienced candidates for the position of front desk supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk supervisor
- Supervise Front Desk operations during your assigned shift Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers
- Knowledgeable of resort features / services, hours of operation, cottage types, cottage numbers, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities
- Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork
- Address guest requests, inquiries, and complaints promptly and thoroughly
- Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines
- 6 months of Front Office experience RV or hotel experience is a plus
- Superior work ethic with the ability to prioritize and meet deadlines
- Experience in customer service environment and experience working with a point of sale computer system
- Be the first contact for the wishes and requests of our international guests
- Lead the front office staff in your shift
Qualifications for front desk supervisor
- Must have previous front desk experience
- Minimum of 1 year Front Office or Guest Service experience required
- Previous front desk supervisor experience with a luxury hotel company is preferred
- Three (3) years of experience as a front desk clerk
- Able to use the company’s software systems for hotel management
- Must have excellent customer service, communication, and interpersonal skills