Front Desk Attendant Job Description

Front Desk Attendant Job Description

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Front desk attendant provides basic technical support for standard computer software packages including, but not limited to, Excel, Word and Email.

Front Desk Attendant Duties & Responsibilities

To write an effective front desk attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

The Guest Service Agent is responsible and accountable for all operations in relation to the Guest Service section whilst on duty
Identifies and clarifies residents' needs and desires
Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
Answer a multi-line phone system
Facilitate the check-in and check-out process of guests at the front desk
Respond to customer-service issues and other general issues in person, by phone and email
Cash-handling and manage other financial transactions
Copying, faxing
Perform opening and closing Sports Complex operations
Maintain cleanliness of the facility, including floors, equipment, counters, restrooms

Front Desk Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Front Desk Attendant

List any licenses or certifications required by the position: CPR, AED, BLS

Education for Front Desk Attendant

Typically a job would require a certain level of education.

Employers hiring for the front desk attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, General Education, Associates, Graduate, Hospitality Management, Wildlife, Teaching, High School Education, Hospitality, Recreation

Skills for Front Desk Attendant

Desired skills for front desk attendant include:

But not limited to
Packages
Promotions
Room categories
Room rates
GTNP and the surrounding area
Programs and services
Word
Club Policies
Excel Internet Explorer

Desired experience for front desk attendant includes:

Shift Needed- Saturday 12-8pm, with some float hours available while other staff members are traveling
Tuesday - Saturday (8am - 5pm)
2 years of college in a health related Major preferred
Ability to frequently sit, stand, walk, use hands to finger, handle, or feel
Must enjoy an upbeat, fast paced environment
Candidate must be friendly, professional, and provide excellent customer service

Front Desk Attendant Examples

1

Front Desk Attendant Job Description

Job Description Example
Our growing company is looking for a front desk attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk attendant
  • Maintain and record accurate reservations for activities, such as tennis court times, children’s programs
  • Assist in proper use of exercise and weight equipment
  • Maintains fitness center files
  • Assist guests with all needs that may arise in relation to their use of rental equipment
  • Responsible for efficient and friendly customer service throughout the pro shop, accurately ringing up charges at the register and properly checking in all tennis players prior to play
  • Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone
  • Wash/fold/stack towels
  • Make reservations for kids club, tennis courts and the spa
  • Assist in maintaining locker rooms and laundry
  • Make sure the entry area is ready for member usage
Qualifications for front desk attendant
  • Current CPR and AED certifications preferred
  • Must be able to work Holidays, evenings and weekends
  • Front Desk Receptionist Experience Preferred
  • Must be polite and courteous
  • Receptionist experience a plus
  • Minimum 1 year experience in Front Office Operation
2

Front Desk Attendant Job Description

Job Description Example
Our company is hiring for a front desk attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front desk attendant
  • Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies)
  • Responsible for the completion of additional duties as assigned periodically by the F&B Director, Service Director, Private Events Director
  • Ensuring the cleanliness of the fitness center and surrounding areas
  • Log in all contractors
  • Connect Members throu
  • Complete additional duties as assigned by Coordinator of Student Life and Development
  • Connect M
  • Serve as the face of the spa assisting guests with appointment check in, check out, and reservations
  • Assist guests in boutique product and salon and spa service selection in conjunction with the recommendations of the service technicians
  • Attend to food and beverage services and spa guest needs
Qualifications for front desk attendant
  • The Front Desk Attendant position requires Hospitality/Hotel/Condo Front Desk experience with preferred training/education from a Hospitality Program, University, or company that has a solid Hospitality Service training program
  • Weekends and holidays only
  • Typical shifts will be 5am - 12noon, 7am - 3pm and 3pm - 11pm
  • Must be able to work a flexible schedule - three to four days a week, including days, nights and weekends
  • Must be willing to work shift work, 24hr desk
  • Experience, education, or interest in health and wellness preferred
3

Front Desk Attendant Job Description

Job Description Example
Our company is looking for a front desk attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk attendant
  • Work with all other spa associates to ensure client comfort and satisfaction
  • Responsible for opening/closing the facility
  • Providing members with information about memberships, facility questions, upcoming programs, classes, training sessions
  • Responsible for serving and taking care of the needs of the recreation center members, including complaints
  • Responsible for the security of the building including access control and facility doors
  • Responsible for handling all injuries/incidents that occur in the recreation center during your shift and filling out incident/accident reports
  • Oversight of recreation center staff tasks and responsibilities
  • Oversight of towel services, equipment cleaning tasks, and processing credit card transactions
  • Maintain the appearance of the fitness facility and locker rooms
  • Assist professional management staff with the implementation of various programs and initiatives
Qualifications for front desk attendant
  • Must be proficient and comfortable at answering phones, scheduling appointments, ringing sales, solving problems, and other general customer service-related procedures
  • 35 hours -flexible for AM, PM and Weekends
  • Display excellent communication skills and positive energy
  • Current First Aid and CPR/AED or a BLS certification from the American Heart Association or the Red Cross is preferred, but will be required within the first three months of hire
  • A minimum of one year of related experience is preferred
  • Must be able to work Football game days
4

Front Desk Attendant Job Description

Job Description Example
Our innovative and growing company is hiring for a front desk attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front desk attendant
  • Attend training and meetings as scheduled
  • Keep all CPR/AED/First Aid training from the American Red Cross or the American Heart Association current
  • Serve as customer service central point in the facility to provide patrons with information regarding Eck Pavilion hours, events, programs, and facility access information
  • Reserve courts and practice times for guests and men’s and women’s varsity teams
  • Monitor facility and enforce rules and policies
  • Use cash register to accept payments for court reservations and items sold
  • Perform all work in a cooperative and professional manner in accordance with department policies and procedures
  • Greets participants, visitors, and guests at the fitness center, answers the telephone, takes messages, initiates informational or follow-up calls for the professional staff
  • Laundry and locker room services
  • To conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the club
Qualifications for front desk attendant
  • Previous POS or Retail experience (preferred)
  • CPR and First Aid certifications preferred, but required within the first 90 days on employment
  • Full or part time job opening for Tennis and Fitness Center
  • Ability to speak and understand Spanish or other additional languages is a PLUS for this location but is not required
  • Ability to speak and understand Spanish or other additional languages is a strong plus
  • Must have experience with Fire Panel Alerts, Elevator Access Systems, and monitoring Security Cameras to alert security rover(s) of any activity on the property that needs to be attended to
5

Front Desk Attendant Job Description

Job Description Example
Our company is growing rapidly and is looking for a front desk attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front desk attendant
  • Scheduling massage and personal training appointments
  • Providing administrative support to the Front Desk Supervisor
  • Assists with all member service desk administration and processes
  • Answers phones and communicates directly with clients and participants in order to respond to requests, comments or concerns and brings issues to timely and appropriate resolution
  • Processes membership enrollments and participates in membership drives to acquire new participants
  • Working 7am-3pm Sat & Sun
  • Provide excellent customer service to all patrons, addressing patron issues and concerns in a professional manner
  • Working 3pm-11pm Sat & Sun
  • Event planning - executing meaningful events and activities that engage residents and foster a sense of community
  • Working 11pm-7am Sun-Thurs
Qualifications for front desk attendant
  • Ability to speak and understand Spanish is preferred at this specific property
  • Must maintain a professional appearance and have a professional demeanor at all times
  • The front desk is typically the general public's first impression of the National Tennis Center
  • Must have customer service skills, excellent phone manner and good communication skills
  • Must be available to work Weekday Evenings and weekends
  • Punctuality, Professionalism & Dependability

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