Waitress Job Description
Waitress
provides table and or counter service of all menu items.
Waitress Duties & Responsibilities
To write an effective waitress job description, begin by listing detailed duties, responsibilities and expectations. We have included waitress job description templates that you can modify and use.
Sample responsibilities for this position include:
To serve food and beverage to guest's assigned station according to the presented service procedures
Meet, greet and seat our guests in a friendly, courteous and efficient manner without delays
Clear and reset tables after our guests have departed
Acknowledge all departing guests and indicate appreciation for the guest’s visit and for their patronage
As a Food & Beverage Team Member you will be working within both the restaurant and bar areas on a variety of shifts
Take guests orders and accurately input into the micros system
Assist in laying up tables during mise en place in accordance with policy as laid down in the standard operation manual
Ensure that all cutlery, crockery and glassware are clean and polished to a high standard before and after service
As a Food & Beverage Team Member you will act in a professional manner and be up to date with positive sales techniques and up-sell at all times
Ideally have a basic knowledge of the MICROS system
Waitress Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Waitress
List any licenses or certifications required by the position: F.5, TEAM, WSET, SPM
Education for Waitress
Typically a job would require a certain level of education.
Employers hiring for the waitress job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Hospitality, Tourism, Management, Communications, Technical, Hotel Management, Education, English, Hospitality Management, Graduate
Skills for Waitress
Desired skills for waitress include:
Specialized diets and allergens
Service standards
Menu items and specials
Food and beverage standards
Food Hygiene Regulations
Food safety principles and procedures
Menu items and all other offerings
Menu items
Contents and preparation methods
Garnishes
Desired experience for waitress includes:
Able to work in shift pattern
Hotel school graduate
Exhibits personal attitude, appearance, in a manner which will enhance the guests experience and satisfaction
Performs other duties as assigned on the weekly schedule
Attends to guest requirements and carries out duties when and as required in any food and beverage area
Post graduate and basic Apprenticeship
Waitress Examples
1
Waitress Job Description
Job Description Example
Our innovative and growing company is looking for a waitress. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for waitress
- Complete closing duties, including restocking items, turning off lights
- Performs all duties and tasks in the assigned Place of Work to the standard set
- Ensures high standard of sanitation and hygiene in the restaurant
- Attends necessary training sessions whether within or outside of normal schedule working hours
- Must be able to handle 1 station, including opening and closing duties
- Ensures that the operating equipment and general supplies for the restaurant are maintained
- Establishes par stocks and initiates requisitions for additional supplies if necessary
- Maintains a level of confidentiality of guest information and restaurant business details
- Ensures that all guests are welcomed, seated and thanked on departure
- To report to his superiors any misbehavior of any outlet staff that is damaging to the outlet
Qualifications for waitress
- Knowledge on Opera/Micros Operating System
- Local Package will be offered
- Passionate, caring and fun
- Physically fit, neat and well-groomed
- Proficient in both oral and written English and local language
- Has at least 1 year experience in Food and Beverage service operations in an international class hotel/resort
2
Waitress Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of waitress. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for waitress
- Must have a polite and hospitable disposition
- Possess a positive and enthusiastic attitude
- Must be flexible and multi-tasking ability
- Takes the orders of the guests and conveys to related production areas
- Handles all service matters to guests in the station
- Organizes table set-ups and move them as and when required
- Interacts with guests professionally and uses tactful up-selling techniques
- During the set-up of the restaurant, she must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins
- After the set-up and before the arrival of the guests, and also during a new set-up within the service time, she must check the quality of the set-up and be sure that the restaurant or the table has a nice and warm appearance
- Attends the communication meetings of her outlet
Qualifications for waitress
- Familiar with Food & Beverage operation
- Knowledgeable of Hygiene and Safety standard
- Maintains a high level of knowledge which will enhance the guest experience
- Should have at least 1 year experience in hospitality industry in 4-5 star hotel
- Should have excellent knowledge about spirits and wines
- Should be fluent in English (speaking, reading and writing)
3
Waitress Job Description
Job Description Example
Our company is looking for a waitress. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for waitress
- In absence of the hostess, escorts guests to their tables and recommends food and beverage items, and special promotions if available
- Checks extra needs of a guest
- Participate in regular meetings and briefings as scheduled
- Participate in any scheduled training and development programs that may improve personal or departmental standards
- Report to duty punctually wearing the correct uniform and nametag
- Maintain a high standard of personal appearance and hygiene
- Handles guest complaints as per instructions or consults the immediate Supervisor
- Does all mise-en place work according to the whole day service requirements
- To report any equipment failures/problems to the Maintenance Department
- To participate in any Training/Developments schemes as recommended by senior management
Qualifications for waitress
- Hotel School Education
- Candidate must possess at least a SPM and above
- Applicants must be willing to work shift
- Preferably with hotel management / tourism services certificate or experience in the customer service field or equivalent
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
4
Waitress Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of waitress. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for waitress
- Completes the dishwashing tasks and schedules for efficient dining service operations
- Maintains standards for dining services to the Residents to include efficient meal service delivery, customer service and cleanliness of the dining room and kitchen
- Assures serving meals to Residents within scheduled time frame
- Observes changes in Resident status, needs or preferences and communicates them appropriately
- Observes other problems and communicates them appropriately
- Experience in high end standalone restaurant working environment
Qualifications for waitress
- Uphold the operational brand standards
- Offer and create a bespoke memorable dining experience for all guests
- Serve and clear food and beverages in an unobtrusive and professional manner
- Be a brand ambassador for what we offer with a wealth of knowledge on us and our products
- Ascertain guests needs and satisfaction, handle any problems that arise and inform the managers
- Well presented, punctual and enthusiastic
5
Waitress Job Description
Job Description Example
Our company is searching for experienced candidates for the position of waitress. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for waitress
- 1-3 years in similar position experience or similar field
- Ability to handle high volume with attention to detail
- An ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Applies a professional, confidential and ethical approach at all times
- Works in a safe, prudent and organized manner
- Knowledge of the generally accepted respective department principles and local regulations
Qualifications for waitress
- Previous service experience is an asset
- Knowledge about Point of Sale System is an asset
- Ability to focus attention on guest needs, remain calm and courteous at all times
- Have a minimum of one (1) year experience as a Waitress in a hotel or resort
- Have knowledge of restaurant operations
- Have the ability to work under pressure and in a fast-paced environment