Airport Operations Manager Job Description

Airport Operations Manager Job Description

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Airport operations manager provides insight on Airline P&L analysis for existing airline customers and regional airline sales team to drive new airline customer acquisitions.

Airport Operations Manager Duties & Responsibilities

To write an effective airport operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included airport operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Drives operational excellence through the implementation of company-defined practices and processes
Monitor/implement legal or TSA measures as dictated by airports, OSHA
Manage inventory of signage, dates of removal, relocation, repair
Act as primary contact for any products at the airport
Responsible for daily/weekly/monthly/quarterly reporting
Liaison with airport concession
Provide direction to unit management on in-store merchandising and display to ensure maximum visual impact and revenue generation
Ensure proper hiring, promoting and termination of retail management and employees
Work with retail supervisors to develop and implement customer and employees promotions
Work with Warehouse Manager to maintain constant turn-a-round of incoming receipts, organization of warehouse and efficient distribution of stock to store system

Airport Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Airport Operations Manager

List any licenses or certifications required by the position: AAAE, CPR, ARFF

Education for Airport Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the airport operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business/Administration, Management, Business, Aviation, Education, Associates, Technical, Aviation Management, Hospitality, Public Administration

Skills for Airport Operations Manager

Desired skills for airport operations manager include:

Regulatory and local legal requirements relating to airport operations and passenger processing
Airport/Airline property management/real estate principles and practices
AA budgeting
Airline and airport systems
Financial tools and working within budgets
GSE
HSSE
Local jurisdiction gaming laws
New inventory to provide product specifications to independent contractor and sales team
P&L

Desired experience for airport operations manager includes:

Adhere to company directives on physical inventory and reporting
Monitor in-stock position of approved merchandise programs and inventory control at store level to ensure procedural and policy compliance
Provide and administer, within policy, an effective system for cash, inventory, payroll and yield control
Monitor utilization of markdowns, and provide direction as needed
Audit security procedures to ensure compliance with company guidelines, and provide corrective action plans as needed
Assist retail supervisors with the development of employee training programs

Airport Operations Manager Examples

1

Airport Operations Manager Job Description

Job Description Example
Our company is hiring for an airport operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for airport operations manager
  • Maintains current training with respect to technical and supervisory skills by attending training classes, special technical and administration courses, seminars, exhibits and trade shows as necessary
  • Coaches, mentors and trains direct reports on Service Centre goals and quality expectations while providing technical assistance and support
  • Provides leadership and supervision of the Airport Operations, including training, planning, organizing, staffing, and directing operations staff
  • Build a strong airport operations team culture focused on excellent customer service, world-class partner support, safety, security and continuous improvement
  • Efficiently manage Capital, operational and G&A expenditure to ensure world-class yet sustainable operating model at Bangalore International Airport
  • Spearhead the launch and operations of an Airport Partner Support Centre
  • Own high level KPIs for the support centre including DSAT & SLAs
  • Direction and development of Hub Manager team, ability to engage frontline Leader and Customer Service Representative population
  • Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
  • Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines
Qualifications for airport operations manager
  • Support the Project Managers and ensure escalated constraints are solved
  • Maintain compliance with all OSHA Health & Safety guidelines, environmental laws
  • Ensure sub-contracted orders are correctly detailed and that the requirements of the contract/order are fulfilled in respect of inspection and quality control
  • Approve payment of vendors’ or suppliers’ invoices for services or supplies required by Maintenance Department or Planning
  • Facilitate the daily Stand-Up meeting Maintenance Projects with all departments
  • Respond to quality deficiencies in the area for which he/she is responsible, which arise from independent quality audits
2

Airport Operations Manager Job Description

Job Description Example
Our company is hiring for an airport operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport operations manager
  • Works with leaders across the division to ensure performance reporting is meaningful, accessible, and timely
  • Partners with other divisions, including PEOA & SOCC to align performance reporting
  • Coordinates division communications initiatives with Corporate Communications
  • Manages division meetings, including General Manager meetings, town halls, and other forums
  • Aligns division communications with corporate messaging
  • Develops and implements a communications strategy in conjunction with the Corporate Communications team
  • Assists in the development of business cases
  • Performs investigations of accidents and incidents involving Alaska, Virgin, and Horizon personnel, property, or other individuals
  • Processes and assesses risk for daily ground irregularity reports
  • Participates in and facilitates weekly safety reviews of irregularity events
Qualifications for airport operations manager
  • Solicit feedback from staff for development of new concepts and actively support and integrate continuous improvement activities in order to ensure that the relevant BSC objectives including the customer satisfaction index goals are met
  • Give input to QA for the Management Review, and participate in the meeting that is performed twice a year
  • Act on behalf of the Accountable Manager during absence
  • You have a wealth of experience in performing aircraft maintenance, which must include several years of supervisory or lead experience
  • You hold a EASA Part 66 Aircraft Maintenance License or equivalent, or Bachelors' Degree in Aerospace Engineering
  • You have knowledge of applicable EASA Regulations, Part 145 and any other relevant regulations needed to ensure the operation
3

Airport Operations Manager Job Description

Job Description Example
Our growing company is looking to fill the role of airport operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for airport operations manager
  • Recommends corrective actions pursuant to findings
  • Responds to emails and phone calls from station management and line employees and responds to assigned safety hazard reports
  • Facilitates the Safety Risk Management (SRM) process, including risk assessments for Alaska, Virgin, and Horizon airports and cross-divisional workgroups
  • Ensures the effectiveness of safety committees by providing guidance and technical assistance
  • SMS divisional analysis group and Safety Review Board (SRB) meetings
  • Safety Action Committee (SAC) meetings
  • Aircraft Ground Damage Review Board (AGDR) meetings
  • Development and facilitation of training for station management in daily responsibilities related to regulatory requirements, established guidelines, objectives, procedures, and any applicable federally mandated initiatives
  • Ensures training programs are in compliance with local, state, and federal safety regulations and AAG safety policies
  • Station Baggage Performance
Qualifications for airport operations manager
  • You have knowledge of Aircraft Maintenance Management, with at least 2 years in business jet aircraft environment
  • You poses working knowledge of process improvement methodology and application
  • You have accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet BSC objectives for assigned area and programs
  • You have working knowledge of Environmental, Health & Safety rules, Human Factors, Human performance/-limitations, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations
  • You have interpersonal skills necessary to develop and maintain effective communication with employees, customers, all levels of management and other departments
  • You have resource management and production planning skills
4

Airport Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an airport operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for airport operations manager
  • Serves as a project manager for various HR-related and cross functional projects, including development and implementation of company-wide people programs, ensuring that change management best practices are applied
  • Communicates HR initiatives and serves as a liaison between partner group and HR functional areas regarding service delivery
  • Consults with managers to ensure that all intended results of performance management are maximized to create, recognize, and maintain a high performance culture and to manage non-performers
  • Teams with division leaders to drive increased participation with the employee engagement survey
  • Assists with other HR support as needed, such as compensation and job analysis, recruiting, and employee relations
  • Partners with the centralized HR investigation team and provides consulting services
  • Leads, develops and engages a team of business partners to drive high performance
  • Partners with other HR leaders and the rest of the Alaska Air Group (AAG) HR community to foster engagement, create a great place to work, and provide a hassle-free and world-class experience to internal clients, employees, candidates and other stakeholders
  • Responsible for overall direction of airport, CTO and cargo operations in ROR
  • Oversees and directs operational safety and security
Qualifications for airport operations manager
  • You poses planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting
  • You have strong leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments, and guide day-to-day operations successfully
  • Generalist background with broad knowledge of Employee Relations, Labor Relations, Training, Conflict Resolution and Investigations experience
  • Familiarity with Company policies and guidelines, knowledge of the IAM CBA preferred
  • Strong knowledge of FMLA, EEO laws, ADA and other employment related State and Federal laws & regulations
  • Ability to make rational, realistic decisions using good reasoning and sound judgment
5

Airport Operations Manager Job Description

Job Description Example
Our company is looking to fill the role of airport operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport operations manager
  • Ensures consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, employee engagement and security
  • Provides financial oversight for station level Airport Operations & Cargo & City Ticket Office expenses – ensuring that targets are met
  • Continuously identifies new ways to add value and to position the organization for success
  • Attracts, develops and retains frontline leadership and frontline employees
  • Maintains positive employee relations, vendor relations & various airport management relations and ongoing exchange of information and ideas
  • Represents the company to local governmental agencies (TSA, Local airport authorities & AOC & NTO’s, and Chamber of Commerce)
  • Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
  • Coordinate range mission support of airfield function(s)
  • Creating and Leading a Safety Culture that is second to none
  • Managing the daily Above the Wing activities and responsibilities at the Hub Level
Qualifications for airport operations manager
  • Ensure accurate work packs are prepared by Planning and handed over to Maintenance Staff in time during the kick-off meeting
  • Understanding of Discretion and Confidentiality
  • Professional demeanor with excellent and timely follow-up with business partners
  • College degree or at least 4 years work experience
  • Must be fluent in English and Hebrew (written and spoken)
  • 2-4 yrs of relevant management experience in Airport Services environment

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