Airport Representative Job Description

Airport Representative Job Description

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Airport representative provides information and assistance, as needed, to VIP players regarding all areas and departments of the hotel.

Airport Representative Duties & Responsibilities

To write an effective airport representative job description, begin by listing detailed duties, responsibilities and expectations. We have included airport representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Develops and implements strategic sales plans, including program and source development, to accommodate corporate goals
Prepares formal proposals and presents to executive levels of organizations
Responds to customers by identifying needs, offering value added advise, opportunity spotting and by taking personal accountability for the resolution of customer concerns
Acts as a pivotal role in ensuring customers receive optimal service as a level that meets or exceeds their individual financial needs by referring them to the appropriate sales individual or alternate delivery channel
Promotes teamwork by committing to deliver a continuous high level of service to Clients/Colleagues/Partners
Demonstrates the four essentials of Customer/Colleague Care at all times and takes personal accountability for the resolution of Customer/Partner concerns
Will offer fuel options and other additional equipment
Assist with the lost and found procedures
Conduct on-site training audits to ensure quality training, regulatory compliance and drive improvement in training satisfaction
Provides consultation to all Training leadership in the escalation of non-compliance issues, regulatory training failures the identification and escalation of program gaps

Airport Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Airport Representative

List any licenses or certifications required by the position: SITA, JCAB, FAA, ASL, GSL, PSL, EUC, CIS, SGS, ITIL

Education for Airport Representative

Typically a job would require a certain level of education.

Employers hiring for the airport representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Associates, Business/Administration, Aviation, Aviation Management, Administration, Public Administration, Airport Management, Education, Marketing, Public Relations

Skills for Airport Representative

Desired skills for airport representative include:

Computer accounting programs
Facilities and services offered by the hotel
Languages would be an advantage
Any other international language will be an advantage
City
City and surrounding area
Hotel facilities and ensure to keep informed all changes and additions
Hotel facilities and services
Information of the hotel and all special events that is happening in the island
Integrated Management System

Desired experience for airport representative includes:

Apart from religious observation, must be able to work the following schedule not to exceed 40 hours at the Richmond Airport
Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and social security
Must have at least 6 months prior customer service or sales experience
Apart from religious observations must be able to work a 40 HR/Week Schedule that will possibly include nights and weekends
Must be willing to work for a $11.00/hr
Apart from religious observations must be able to work 40 Hours per week with rotating nights and weekends

Airport Representative Examples

1

Airport Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of airport representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport representative
  • Prepare payroll for hourly employees including entering data into on-line time entry system and preparation of employee control documents
  • Responsible for conducting on-site audits of co-worker and vendor performance to ensure quality operations, regulatory compliance, and adherence to Service Level Agreements
  • Responsible for completing line of service audits goals for assigned Hub and line stations (10 – 20), to ensure quality control in the delivery of services
  • Responsible for producing quality audit summaries following completion of audits
  • Collaborates with the Vendor Planning team, AO Planning Groups, Quality Assurance, Station Leadership and Supplier Leadership to analyze audit and performance data and collaborate on appropriate implementation actions
  • Provides consultative services to station leadership in the execution of vendor management protocols and line or service processes and procedures
  • Supports station leadership in the development of performance correction plans and definition of data required for performance escalation
  • Attends individual training events designed to maintain and improve subject matter expertise
  • Participates in the refinement of audit programs for all airport lines of service including Cabin Appearance, Fueling, Customer Service, Lobby D, Ramp, Unaccompanied Minor, Wheelchair, Security and Skycap
  • Identifies systemic issues and makes recommendations for process changes and improvements
Qualifications for airport representative
  • Must be willing to accept $10.20/hour as rate of pay
  • This is a seasonal position running from May 15, 2017 until October 15, 2017
  • Collaborates on the development of the service provider governance and implementation of the protocols defined in the Service Provider Governance Manual to deliver consistency and compliance with airline and regulatory requirements
  • May be asked to lead and direct a team of stakeholders in the planning and execution of line of service transitions
  • Minimum two years’ experience in Airport Operations or related background preferred
  • Multi-disciplined field experience preferred
2

Airport Representative Job Description

Job Description Example
Our company is looking for an airport representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for airport representative
  • Develops implements and maintains audit programs to meet all quality measures and define performance trends
  • Responsible for analyzing vendor performance trends in assigned regions, conducting root cause analysis and partnering with the station and supplier to develop action plans designed to drive performance metrics
  • Provides consultation to station leadership in the escalation of vendor performance issues and initiates corporate action planning and resolution processes for defined service level failures
  • Participates in the refinement of audit programs for all airport lines of service including Cabin Appearance, Cargo, Fueling, Customer Service, Lobby, Ramp, Unaccompanied Minor, Wheelchair, and Security & Skycap
  • Assist customers with reservations, rate quotes, customer concerns, lost and found, and answer general questions
  • Assist with callback management, account receivables, rental agreement completion, and miscellaneous tasks
  • Assist the department to retrieve, print, copy, distribute, file and ensure proper retention of reports and departmental paperwork
  • Act on behalf of the Aviation Security Representative, Senior or Aviation Security Manager in the absence of same
  • Conduct, confirm and/or oversee daily security inspections to ensure Airport Security Program compliance
  • Assist in the administration of the Airport Gate Guard Services contract
Qualifications for airport representative
  • Experience working with Service Providers preferred
  • Must be available for a part time commitment of 20-5 hours/week
  • Apart from religious observations, candidates must be able to work 40 hours per week
  • Reps will help promote Dell by working with campus bookstores, and networking to attend campus events (like orientations, tech events, career fairs)
  • Reps will be responsible for increasing Dell‘s sales and perception on campus, building relationships in your area by utilizing your creativity, swag, and your knowledge of social media
  • Reps should have engaging personalities and enjoy meeting new people
3

Airport Representative Job Description

Job Description Example
Our company is looking to fill the role of airport representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport representative
  • Implement security measures required for the designated threat level, as specified in the Airport Security Program or Transportation Security Administration Security Directives
  • Conduct investigations of security related incidents at the airport
  • Provide counseling to airport employees on security policies and procedures as needed
  • Provide customer service assistance to the airport community stakeholders to ensure a safe and secure environment
  • Prepare written incident and statistical data reports or other security related reports for management and executive level personnel
  • Participate in meetings or planning sessions for airport projects as assigned
  • Communicate effectively with department personnel and the general public
  • Conduct Security Assessments as necessary in the pursuit of identifying security vulnerabilities and developing mitigation strategies for the identified vulnerabilities
  • Assist various federal, state and local agencies with emergency incident response and management
  • Take incoming calls and respond appropriately to all inquiries direct incoming calls when necessary
Qualifications for airport representative
  • Must have at least 1 year of prior customer service, retail, or administrative support experience
  • Must have strong time-management/organizational skills and strong attention to detail
  • Intermediate experience with Microsoft Word, Outlook, and Excel is required
  • Must be willing to accept a starting salary of $10/hour
  • Must be willing to accept rate of pay $10.20 per hour (non-negotiable)
  • Apart from religious observations must be available to work weekends, holidays, evenings
4

Airport Representative Job Description

Job Description Example
Our company is hiring for an airport representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport representative
  • Prepare daily business paperwork such as rental contracts, coupons
  • Order supplies and forms to maintain adequate stock
  • Notify Management of potential customer service issues in a timely manner
  • Perform various administrative and miscellaneous reports, supply maintenance, process customer billing, etc
  • Perform miscellaneous and other back office related duties as assigned
  • Inventory vehicles to appropriate brands, stalls, and with appropriate designations using a handheld device
  • Mark vehicles with appropriate hold codes and arrange for movement to appropriate area on lot
  • Complete paperwork associated with research related to and in coordination with the car control team
  • Notify Manager of potential unsafe equipment, conditions and vehicle problems including damage
  • The ability to liaise with airport personnel on lost luggage
Qualifications for airport representative
  • Apart from religious observances, must be available weekends, holidays and evenings
  • Must have a valid class 5 driver's license with no more than two chargeable moving violations or accidents within the last three years
  • Apart from religious observations, must be able to work full time, weekends, holidays, evenings
  • Leadership Development curriculum design and development
  • Minimum of 2 years of Instructional Design Training experience in an airline or service based industry
  • Friday & Saturday 8am-5pm, Sunday 10am-7pm
5

Airport Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for an airport representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for airport representative
  • The ability to make airline reservations, change flight requirements and purchase flight tickets
  • The ability to do pre check-in of flights
  • The ability to verify the transportation report in advance and prepare for all arriving guests and departing guests
  • Make incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Graciously meet and greet Hotel guests at the airport
  • Efficiently provide transportation and luggage services for every arriving and departing guest at the airport
  • Create WOW moments for arriving guests by starting their W experience during their arrival at the airport
  • Any other duties and responsibilities assign to Guest Service Assistant by Director Of Front office, Front Office Manager, Guest Service Manager and Service Leader
  • Perform miscellaneous and backup duties job-related duties as assignedSave
  • Assist with Risk Management tasks-overdue, unaccounted reports, and employee losses
Qualifications for airport representative
  • Must have a valid US drivers license with no more than 2 moving violations in the last 3 years
  • Must have no DUI/DWI or other drug or alcohol related convictions in the past 5 years
  • Must be available to work the posted part-time schedule
  • Must be able to work nights and weekends with rotating days off
  • Saturday-Tuesday 8-4
  • Some previous face-to-face customer service responsibilities

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