BDC Representative (Business Development Center) Representative Job Description

BDC Representative (Business Development Center) Representative Job Description

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BDC representative (business development center) representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.

BDC Representative (Business Development Center) Representative Duties & Responsibilities

To write an effective BDC representative (business development center) representative job description, begin by listing detailed duties, responsibilities and expectations. We have included BDC representative (business development center) representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Handle/answer Internet Leads, inbound phone calls as it pertains to the Internet inquiries
Learn and maintain a thorough knowledge of Dealership policies, products and procedures
Answer internet leads in a timely manner by phone or email
Communicate effectively with our customers via Phone, Internet or Text
Communicate with Sales BDC customers and prospects via phone, internet, text message, in person and social networking sites
Conduct telemarketing and internet related sales/service campaigns
Schedule appointments for prospects through Internet Sales / Business Development Manager
Maintain working knowledge of all dealership products and services
Attend product and sales training as requested by the Internet Sales Manager
Receive inbound sales leads (phone, internet) and direct to appropriate contact

BDC Representative (Business Development Center) Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for BDC Representative (Business Development Center) Representative

Typically a job would require a certain level of education.

Employers hiring for the BDC representative (business development center) representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Computer, Management, Automotive, Business, General Education

Skills for BDC Representative (Business Development Center) Representative

Desired skills for BDC representative (business development center) representative include:

Internet
Dealership products and services
Dealership Management System and additional software programs to support operations
Microsoft Office products
Dealership policies
Products and procedures
Digital marketing activity/campaigns

Desired experience for BDC representative (business development center) representative includes:

Keeps abreast of new products, features, accessories, and their benefits to customers
Works with webmaster/3rd party vendors to update the Web site frequently to attract new and repeat visitors
Takes photos of dealership inventory for use on the dealership site if need be
Place outbound and take inbound service and owner follow up calls
Handles and process service requests and parts inquires
Light administrations duties (data entry)

BDC Representative (Business Development Center) Representative Examples

1

BDC Representative (Business Development Center) Representative Job Description

Job Description Example
Our growing company is looking for a BDC representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for BDC representative
  • Must be flexible with scheduling, including nights and weekends
  • Fast pace environment, must be able to meet call handling time and daily call goals
  • Must have great phone and computer skills
  • Responsible for developing, processing, managing, following up and tracking all dealership customers as it pertains to the specific department
  • This individual completes all reports and administrative procedures required
  • Follow up on unsold showroom traffic and chat inquiries
  • Handle all incoming calls to the service department
  • Maintains a general understanding of the repair process and explains the process to our customers
  • Addresses customer concerns and issues or escalates them as needed
  • Coordinates questions and issues with the appropriate department personnel
Qualifications for BDC representative
  • Minimum of Undergraduate degree preferred
  • Directs customers to the appropriate department or point-of-contact
  • Ensures all service targets are met or exceeded
  • Provides timely and accurate reports on service activities as needed
  • Approaches, greets, and offers assistance or direction to any customer
  • Provides electronic and phone customer service assistance
2

BDC Representative (Business Development Center) Representative Job Description

Job Description Example
Our innovative and growing company is looking for a BDC representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for BDC representative
  • Follows up after customer service visit to ensure customer satisfaction
  • Maintains customer information into the designated software system
  • Build rapport with customers to build a base of referrals to establish a robust customer network
  • Conduct approximately 100 - 150 outbound calls to existing and prospecting service clients regarding maintenance reminders
  • Identify and handle any unsatisfied clients throughout the retention process
  • Receive inbound calls regarding client service needs and schedule appointments as necessary
  • Follow up with future Toyota owners
  • Assist the sales department with scheduling appointments
  • Check Karma frequently and respond to customer inquiries immediately
  • Learn and follow the scripting required by our process
Qualifications for BDC representative
  • Enterprise software/hardware knowledge a plus
  • Prior sales, call center, or BDC experience
  • Willing to adapt to ever changing environment, technology, and processes
  • Set appointments for clients to service vehicles
  • Provide information on service incentives
  • At least 1 year of Call Center experience required
3

BDC Representative (Business Development Center) Representative Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of BDC representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for BDC representative
  • Study, learn and understand our maintenance we offer
  • Establish personal goals that are consistent with the productivity requirements of the Dealership
  • Meet and exceed daily goals and objectives
  • Maintain accurate records of daily activities
  • Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications
  • Check e-mail frequently and provide a quality lead response immediately
  • Deliver messages intended for other departments promptly
  • Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment
  • Post scheduled appointments in tracking software
  • Follow-up with service department to determine if the appointment was kept and what the outcome was
Qualifications for BDC representative
  • At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience
  • Set sales/service appointments for customers and pair with sales/service advisor
  • Previous call center or automotive experience is a PLUS
  • Driven for results and goal oriented
  • Must be comfortable working in front of a computer or on the phone
  • Must be able to work with scripts and defined processes
4

BDC Representative (Business Development Center) Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of BDC representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for BDC representative
  • Outbound and inbound customer phone calls
  • Determine each customer's needs by asking the right questions
  • Set appointments for sales team and follow up to confirm
  • Ensure a positive, best in class customer experience
  • Introduce customers to sales team
  • Enter customer information into CRM
Qualifications for BDC representative
  • Make a high volume of outbound calls
  • Communicate with clients via phone regarding automobile service and sales
  • Set appointments for dealership visits and pair with service or sales advisors
  • Prior Sales, Call Center, or BDC Experience Required
  • Great Communication & Customer Service skills
  • Strong Phone & Computer Skills
5

BDC Representative (Business Development Center) Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a BDC representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for BDC representative
  • Basic & phone computer skills
  • Must be available to work Friday, Saturday & Sunday
  • Prior Automotive Dealership Experience preferred
  • Prior Automotive Dealership BDC experience REQUIRED
  • College Degree, High School Diploma, or GED
  • Previous customer service and/or business experience
Qualifications for BDC representative
  • Experience working in a dealership setting, preferred
  • Be a team-player focused on providing exemplary customer service
  • Strong inter-personal communication skills, including the ability to present information in a clear and professional manner
  • Be comfortable communicating both in-person and over the phone
  • Basic computer skills, including the ability to type accurately and efficiently
  • Ability to teach others how to perform their job

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