Quality Representative Job Description

Quality Representative Job Description

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Quality representative provides quality direction and support for procurement activities, specifically supplier ISO 9001 and UTC Q specific audits, qualification and PPAP (requirements flow-down and verification).

Quality Representative Duties & Responsibilities

To write an effective quality representative job description, begin by listing detailed duties, responsibilities and expectations. We have included quality representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead the Appearance Approval Process for Final Color Harmony from initial Studio Feasibility
Lead the Appearance Approval Process for Final Color Harmony from initial Studio Feasibility (Interior / Exterior) Checkpoints, Color & Materials - Mastering, Raw Material & Tier 1 Supplier reviews, and product launch major milestones until OK to Buy has been achieved
Lead Color Harmony program launch at the assembly plant to ensure all appearance parts meet the Minimum Appearance Standards
Deliver entire vehicle color harmony alignment to the Design Intent “Master”
Drive the Color Harmony Teams (Program Management) , Vehicle Operations – Global Paint Engineering, New Models Teams, Raw Material and Tier 1 suppliers to ensure each appearance part has met all Color Harmony and Appearance Requirements
Resolve all Color Harmony Final Appearance issues with all Raw Material and Tier 1 and 2 suppliers
Frequent travel (sometimes unplanned) is required to support all assembly plants in North American
Fields inbound broker/ dealer calls and answers questions on retirement products
Provides proposal and pricing sales support to the desk and field
Packages and sends literature requests from the Online Marketing Center

Quality Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Quality Representative

List any licenses or certifications required by the position: ACI, ISO, III, II, ASE, ICC, CQT, ASQ, CWI, SNT-TC-1A

Education for Quality Representative

Typically a job would require a certain level of education.

Employers hiring for the quality representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Engineering, Education, Business, Technical, Science, Computer, Management, Chemistry, Performance

Skills for Quality Representative

Desired skills for quality representative include:

Bechtel Procurement System and Supplier Performance Database
Supplier Warning and Advisory process
ISO 9001:2015
ISO 14000 family of standards
Microsoft Office
PPAP and ISO
Quality audits/review
Taguchi methods and process re-engineering are
Applicable Agency Supplements
Applicable regulations and laws for biological products

Desired experience for quality representative includes:

Experience with Raw Material Coatings & Paint Supplier
Demonstrate the ability to resolve color harmony issues and effectively communicate to concerns to management
Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and all levels of employees in the organization, managing confrontational and escalated customer complaints in a controlled and courteous manner
0 – 2 years equivalent job experience
Basic statistical analysis capability
Maintains integrity of internal contact management system, ensuring that contact lists for all departments and personnel are correct

Quality Representative Examples

1

Quality Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of quality representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for quality representative
  • In conjunction with the supplier, perform First Article inspections on different systems and/or components and approve the supplier’s inspection reports
  • In conjunction with the supplier, perform inspections at critical points of the work process and approve the supplier’s inspection reports
  • Check, approve and if necessary propose changes to the first prototype cars
  • Receive from the supplier a parts inventory list and keep it up-to-date
  • Coordinate between the client and the supplier the delivery of parts provided by the client
  • Verify and approve all articles, parts, materials or equipment proposed by the supplier as substitutes to those prescribed in the technical specifications
  • Revise obsolete material and make a decision with the client project manager on their disposition
  • Record and communicate any critical comments on the work and changes made to the cars
  • Report that the work is on-schedule
  • Monitor changes and additional work proposed by the supplier and communicate these to the client project manager for his approval
Qualifications for quality representative
  • Education, experience and/or proficiency in Sales, Communications, Customer Service
  • Strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Ensure that all remedial work has been performed
  • Monitor optional items requested by the client
  • Report any anomalies as soon as possible to the client project manager
  • Maintain accurate and sufficient documentation of agent calls including positive observations, areas of needed improvement
2

Quality Representative Job Description

Job Description Example
Our company is looking to fill the role of quality representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for quality representative
  • Support and document quality practices in the printing and binding of client publications
  • Partner with the manufacturing department on the production floor while providing hands-on support in evaluating product to ensure quality expectations are met
  • Measure and communicate product quality to business and manufacturing partners
  • Review of the general contractor’s monthly pay applications for accuracy
  • Wage rate interviews
  • Provide Quality Assurance oversight to Elanco Medicinal and Non Medicinal products
  • Perform and document supplier risk assessments, and develop risk mitigation/CAPA plans where applicable
  • Management of escalation process (notification to management) for CMO portfolio
  • Leverage subject matter expertise in the review and approval of technical documents supporting the validated state of commercial product, including process validation reports, manufacturing technical documents, stability reports and process flow diagrams
  • Coordinate complaint investigation requests with contract manufacturers
Qualifications for quality representative
  • Position requires the ability to hear and speak clearly over the phone and in person
  • Excellent computer skills and experience with remote services, MS Office, AutoCAD, Visio
  • Flexibility- Days, evenings, weekends
  • Associates Degree in an IT, computer, technical related field of study, or Combination of two years’ previous experience in a technical support role providing onsite/remote service to end user devices and clients, along with industry specific technical certification ie
  • Middleware - Rhapsody
  • Previous experience in customer service or dispatch
3

Quality Representative Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of quality representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for quality representative
  • Reviews all task cards and paperwork generated during inspections, modifications, repairs, , for method of corrections, completeness and to verify that Allegiant Air’s policies and procedures are complied with
  • Ensures RII items are properly accomplished and documented
  • Assist the Heavy Maintenance Representative to ensure that all items in Allegiant Air’s work scope and “C” check package, as provided by Allegiant Air’s Planning Department are accomplished or accounted for during the maintenance visit
  • Ensures Allegiant Air parts are received properly IAW Allegiant Air GMM
  • May be called upon to accompany Allegiant Air flight crew during airborne flight checks following maintenance work
  • Provide an Airworthiness Release for the aircraft upon completion
  • Other duties as assigned by the Manager of Quality Control
  • Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues
  • Maintain service level responsiveness within guidelines set by management
  • When post-sales quality issues arise, work cross-departmentally to research the symptoms, determine their root causes and determine a course of action
Qualifications for quality representative
  • Effective communication skills & the ability to work in a fast paced environment
  • A minimum of 15 years of QA/inspection experience in mechanical, plumbing, and controls systems is required
  • Ability to interpret contract documents such as specifications and drawings is required
  • Ability to resolve problems within the incumbent’s expertise is required
  • Ability to pass a limited scope security screening is required
  • Experience with Federal government construction contracts is preferred
4

Quality Representative Job Description

Job Description Example
Our growing company is hiring for a quality representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for quality representative
  • Support customer-centric philosophy in all written and verbal communications both internally and externally
  • Document relevant notes in the internal intranets and CRM system
  • Resolve issues diplomatically in a logical, non-emotional manner
  • Promptly and accurately address technical questions including resin, moldability and part design issues from contacts using the appropriate communication tool
  • Contribute to continuous improvement activities as required
  • Performing AMS and other supplier audits that can include manufacturing, warehouses, terminals, laboratories
  • Become familiar with quality improvement tools such as Six Sigma, Lean
  • Identifies behavioral trends that may have an impact to customers or to the business, and reports those to management and offers suggestions for resolution (additional training, communication updates, reference materials updates)
  • Interacting with suppliers
  • Developing and maintaining sales specifications, both general sales and customer specific specifications
Qualifications for quality representative
  • Residing within commuting distance of Hampton, VA is preferred
  • A minimum of 15 years of QA/inspection experience in electrical and controls systems is required
  • 5 years experience in the pharmaceutical industry, including experience in quality assurance covering areas such as batch release, process deviation/CAPA investigations, DP / API manufacturing & testing and investigation processes and supplier quality
  • 8-10 years in a successful sales experience in a Pharmaceutical, Biotech or Life Sciences markets
  • Hands on Quality, Validation and/or Compliance background is required
  • Sales experience, account planning and research, CRM tracking and reports, past experience with assigned accounts or territory with an associated sales quota related to both existing and new business
5

Quality Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of quality representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for quality representative
  • Review and approve method validation protocols
  • Support and oversee method transfer strategy and comparability testing
  • Approve method transfer plans and protocols
  • Ensure analytical method validations are compliant to applicable internal and external guidelines and procedures
  • Review and approve investigations of method related laboratory exceptions
  • Act as SME and technical advisor in the field of method validation and calibration of reference standards
  • Act as a link between Global QC departments (method introduction, analytical lifecycle management)
  • Create, improve and modify processes and document in Quality System SOPs and Work Instructions (INST) while ensuring that the interactions between quality system elements are clearly defined and are easy to understand
  • Lead Document Control administrative activities including the completion of employee starters and leavers, and maintenance of training records, external regulatory standards and site organizational chart
  • Support Customer Service and Customer Service Support groups by completing escalated requests for New Customer Set Up research, ISO Certificate requests, Rework requests and Distribution Report requests
Qualifications for quality representative
  • Certified Welding Inspector (CWI) with knowledge of ASME Codes pertaining to welding (Section II-A, II-B, II-C, Section V, Section IX & B31.3)
  • Minimum 3 years of working experience in automotive/vehicle engineering or quality assurance environment
  • Knowledge of Problem Solving tools and methods
  • And customer organization
  • Capability of sizing up the situation quickly and addressing the issue
  • Self-organized and capability or arrange customer visits, and follow up to open issues

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