Servicing Representative Job Description
Servicing representative
provides oversight and escalation of settlement fails, Investigation and resolution of margin call disputes, involving interaction with various internal areas (Front Office, Legal, Credit Risk Management and Operations).
Servicing Representative Duties & Responsibilities
To write an effective servicing representative job description, begin by listing detailed duties, responsibilities and expectations. We have included servicing representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Incumbent will be become comfortable with legal, compliance, sales, and credit policies to monitor ongoing documentation needs
Answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner
Resolves routine problems and takes the necessary action to satisfy customers and internal departments
Processes commercial loan closing documents and change in terms in LaserPro
Disburses commercial loan proceeds and makes required GL entries
As appropriate, make regular client visits in coordination with Asset Servicing Relationship Management or Sales (Service Review Meetings)
Ensuring timely completion of loan processing
Preparing necessary documents or reporting in support of loan payment
Maintaining accurate records of transactions in accordance with the company procedures
Clearly and accurately explain all aspects of ARMs, Escrows, Escrow Analyses, Loan Documents, Loan Histories, Payoffs, Prepayment Premiums
Servicing Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Servicing Representative
List any licenses or certifications required by the position: ACCA
Education for Servicing Representative
Typically a job would require a certain level of education.
Employers hiring for the servicing representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, General Education, Finance, Business, Accounting, Associates, Communication, Legal, Communications, Military
Skills for Servicing Representative
Desired skills for servicing representative include:
Documentation
Mortgage industry terminology
Standards
Commercial loan
Legal documentation
Microsoft Office
Mortgages
Problems
Internal systems
Office methods and procedures and use standard office equipment
Desired experience for servicing representative includes:
Advanced degree/credentials
5+ years of corporate action client facing / operational experience
The desire to learn about different types of corporate actions and how they
The applicant a must demonstrate an understanding and knowledge of Wealth Management’s Trust and Custody services, Legal Agreement/Entity types, and Account Opening/Setup, usually acquired through formal training or prior experience
A College or University degree, global trust and custody services or other related client servicing experience is a plus for consideration
Experience in an Accounts Administration role in a multinational company environment or accountancy practice is preferred
Servicing Representative Examples
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Servicing Representative Job Description
Job Description Example
Our company is growing rapidly and is hiring for a servicing representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for servicing representative
- Ensure the correct processes and best practices are followed and the approved visual identity standards are used
- Preparation for client visits, scorecard reviews , training & demonstrations
- Track and curate promotion materials created by broadcast clients from Warner Bros
- In a call center environment
- Process incoming insurance claims for all direct and indirect loans and lines of credit
- Maintains tickler files such as Collateral Insurance, LOC (Legal Ownership Certificate), Flood Insurance
- Provides a high level of customer service in accordance with policies and guidelines
- Must be able to analyze situations that arise to determine an appropriate solution and response
- Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely
- Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers
Qualifications for servicing representative
- Must be able to quickly learn new computer systems and tools
- Must be able to suggest, trouble-shoot and learn new workflows and processes in a very rapidly changing business
- Proficient overall PC skills using Microsoft Excel, Word, Access and Outlook required
- Ability to multi-task and detail oriented required
- Experience processing or familiarity with home equity line of credit products preferred
- Telephone customer service and/or entry collection experience
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Servicing Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of servicing representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for servicing representative
- Position will be responsible for the execution and verification of lien perfection for all direct, home equity and indirect accounts and ensuring the completeness of the documentation to support the bank’s lien position
- Answers all incoming calls in a courteous, friendly and professional manner
- Conveys expected turnaround times to customers when additional research or information is necessary
- Escrow Administration – Maintain contact with tax service providers, taxing authorities, hazard and flood insurance carriers, private mortgage insurance companies and other third parties related to processing escrow items
- Document borrower interactions and accurately capture data using company loan processing systems
- Utilize technology to facilitate streamlined workflows to minimize expenses and enhance service levels
- Collaborate with Management in setting departmental goals and business plans, and updating Department Policies and Procedures accordingly
- Responsible for the monitoring of exception reports, investigation and resolution of cases
- Must be detail oriented, accuracy driven, possess the ability to multi-task and work in a fast paced environment
- Serve as a main point of contact for inquiry and issue resolution for buyers utilizing the BIP platform to pay their vendors, Suppliers accepting payments through the BIP platform, and internal account managers
Qualifications for servicing representative
- Competitive salary of $37,600 and banking benefits
- 2 years+ Experience in an Accounts Administration role in a multinational company environment or accountancy practice is preferred
- Previous successful customer/member service experience is required
- Strong organizational and multi-tasking skills and capacity for attention to detail
- Above-average interpersonal and communication skills and professional demeanor
- Ability to proficiently use standard office equipment, PC software and applications necessary to perform job duties is required
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Servicing Representative Job Description
Job Description Example
Our company is looking for a servicing representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicing representative
- Create and escalate tickets to report more complex/higher priority system issues
- Work with internal partners with the Corporate Card Services, Merchant Services, and Technologies teams
- Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the closing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position
- Adapt communication style to ensure you engage with both internal and external customers
- Support other internal/external document production and internal/external projects as required
- Identify issues relating to the capture of data from the operations team to ensure MI reporting is accurate
- Facilitate, compile and oversee execution of actions plans and manage and escalate customer issues to other support teams to drive end to end resolution in line with business requirements
- Record account data and case hours accurately within Salesforce
- Provide visibility on account activities to the Client Management team
- Work in a cohesive team environment, share knowledge and best practices with a common goal to achieve success
Qualifications for servicing representative
- Minimum 5 years experience publishing web content, including video
- Spanish speakers preferred, but not required
- Strong communication skills, both written and verbal, and previous customer service experience are required
- Must have attention to detail and excellent organizational skills
- Must be able to work under deadlines and high volume pressure with little supervision
- Computer experience including Microsoft Word, Excel, Access and PowerPoint preferred
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Servicing Representative Job Description
Job Description Example
Our innovative and growing company is hiring for a servicing representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicing representative
- Monitor discharge spreadsheet to ensure all discharge of mortgages are prepared and sent to the applicable county within timeframes
- Track loss draft claims ensuring that the appropriate documentation is received and the work completed based on contractor schedule
- Researches and responds to routine and non-routine customer inquiries and correspondence
- Ensuring the delivery of a superior service to our clients by ensuring all tasks are completed to a high standard and communications are efficiently managed
- Developing a strong relationship with parties to the Source model such as the Investment Manager, and Authorised Participants by responding to their needs and ad-hoc queries in a timely, positive and proactive manner
- Compilation of daily/weekly/monthly reporting to the client and other parties
- Maintenance of a high control environment through the completion of the daily task list within the team
- Review with customers their account status and histories respond to their inquiries about same
- May process payments received
- Job duties will also include making any necessary corrections to the loan system related to the collateral used for the loan
Qualifications for servicing representative
- Candidates must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)
- Good PC skills, including ability to create Excel spreadsheets
- Successful completion of all required Training Track coursework or evidence of customer service, negotiation and problem solving training classes (external candidates)
- The incumbent will be responsible for an average of 60 calls and 30 emails daily
- Demonstrated interest in enhancing knowledge
- Basic knowledge of common computer devices, software and systems
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Servicing Representative Job Description
Job Description Example
Our company is looking to fill the role of servicing representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for servicing representative
- Must have strong attention to detail, the ability to multi-task and work in fast paced environment
- Exemplary customer service to both internal and external customers is expected at all times
- Participate with documenting and updating procedures
- Recommend process changes and implement methods of streamlining production
- Meet and exceed established Service Level Agreements (SLA) with high standard of quality
- Provide supervisory support to team members with solutions or general office needs during non-standard business hours
- Analyze, research and resolve CARE cases for all Consumer Loan Servicing teams including but not limited to payoffs quotes, statement inquiries, SLPP coverage, researching and adjusting transactions, reviewing collateral and flood insurance data
- Analyze, research, resolve and provide timely response to all Escalated cases while managing the
- Escalated email site
- Deep knowledge and use of financial lending applications
Qualifications for servicing representative
- Utilize equipment and machinery responsibly and as directed by management to complete work-related tasks
- Possess proficiency with MS Word and Excel, , pertinent mainframe systems and software packages
- A working knowledge of the following lending functions is desirable
- Must work well within a team setting - experience in a cross-functional team
- Ability to manage multiple simultaneous requests
- Ability to learn and utilize multiple systems simultaneously to successfully service customer requests