Call Representative Job Description

Call Representative Job Description

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Call representative provides requested information regarding policies and procedures, terms and programs relating to service area to clients and customers.

Call Representative Duties & Responsibilities

To write an effective call representative job description, begin by listing detailed duties, responsibilities and expectations. We have included call representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Remain up to date on call center processes, provider information, locations, procedures
Respond to incoming communications that require following established emergency procedures
Enters updates to pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures
Provides customer service and client support and responds to email and telephone inquiries from CPI clients regarding insurance and loan status
Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication
Reply to customers using multiple systems, technologies, and the coordination of other functions is required
Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency
Reach out to customers and market/sell company products
Resolve problems with professionalism and company knowledge
Strengthen customer service relationships

Call Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Call Representative

List any licenses or certifications required by the position: SHRM, HIPAA, HDI, UM, SPC, CP, SPHR, PHR, CHAA, CPR

Education for Call Representative

Typically a job would require a certain level of education.

Employers hiring for the call representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Associates, Business, Technical, Communication, General Education, English, Computer, Management, Business/Administration

Skills for Call Representative

Desired skills for call representative include:

Medical terminology
Computer programs
Clients
Products and services
Anatomy and physiology
JMH patient navigation programs
Organizational policies
Procedures
Systems and objectives
Computer applications used in the assigned area

Desired experience for call representative includes:

Provide timely and accurate customer service
Handle routine requests
Refer inquiries to other team members
Operate personal computer and appropriate software packages
Handle incoming telephone calls, live chat/email and outgoing customer calls
Provide repair instructions, basic troubleshooting and repair status

Call Representative Examples

1

Call Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of call representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call representative
  • Discussing customer concerns
  • Collaborate with your team of three Care Guides and a Concierge Nurse
  • Communicate with members via inbound / outbound phone or secure messaging
  • Listen to member's comments, concerns, and suggestions
  • Finding out why the customer is seeking to cancel (price)
  • Relaying product knowledge
  • Handling data base entry duties
  • Uses proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues
  • Fulfills customer requests by clarifying desired information
  • Receive inbound calls from patients with questions regarding bills received
Qualifications for call representative
  • Sub-prime experience helpful
  • Minimum 1 year experience in a Casino Environment preferred
  • Must have strong customer service skills and a background in Telemarketing, Room Reservations, VIP Services or Casino Services
  • High Call Volume or multi-line phone data entry/typing skills are strongly preferred
  • Knowledge of ACSC and LMS computer systems preferred
  • Internal and/or external PC Skills Training
2

Call Representative Job Description

Job Description Example
Our growing company is hiring for a call representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call representative
  • Address customer inquiries and resolve problems to ensure that appropriate changes are made
  • May include some processing work, , follow-up letters
  • Meet individual goals for calls taken, calls tracked, quality assurance
  • Provide customer support in all areas to ensure customer satisfaction
  • Answer incoming telephone and email inquiries from prospective and existing customers
  • Distribute incoming emails to appropriate departments Purchasing, Marketing, Technical and Volume Sales
  • Initiate and close sales and convert on-hold orders to active sales
  • Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity
  • Assists in performing time-sensitive account maintenance before and after account processing cycles to ensure insurance information has been entered accurately
  • Support the Facilities Manager with external contacts, as needed
Qualifications for call representative
  • Calls will include answering questions requiring a basic amount of mechanical aptitude
  • Adjusting errors and handling customer concerns
  • Qualified candidates must also successfully pass a background check and drug screening
  • Required Pre-Employment Assessment - Within 24 hours of creating your profile, you will receive an email from sender, "QUESTIONNAIRE ALERT." Click the link in the email to begin the assessment, which will take approximately 1-1.5 hours to complete
  • Must have at least 1 year of prior Call center experience
  • Fast paced and deadline oriented work environment
3

Call Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of call representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for call representative
  • Handle customer’s telephone calls, faxes, paging and messages promptly and courteously in a timely manner
  • Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR
  • Ensure that after-hours patient-to-provider
  • Serve as a critical communications node for the WMR in the event of a community disaster or emergency
  • Coordinate critical communications equipment repair for St
  • Enter client information into database
  • Schedules appointments for callers using computer software systems
  • Ascertains the reason for a patient's call
  • Verifies and enters into a computer database patients' demographic and insurance information
  • Escalates problems that may arise to the appropriate level
Qualifications for call representative
  • One year experience working in customer service with varied duties
  • Must have experience in Call Center, Customer Service or Phone sales
  • Ability to meet key performance indicators such as first call resolution, schedule adherence, and contact quality
  • Take the frontline responsibility for problem identification and elimination
  • Actively participate in Contact Quality program to include monitoring, individual and group coaching, and peer-to-peer feedback sessions
  • Ensure information provided to customers and internal processes followed are in compliance with standards
4

Call Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of call representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for call representative
  • Provide top quality service and information to customers about products
  • Ensure members are sent the correct notification in regards to premium status
  • Answer telephone and/or written communications from both internal and external customers regarding eligibility and billing concerns
  • Researches and conducts follow-up on eligibility related appeals
  • Provides information and generates sales of group and individual tickets and vacation packages through telephone, email, and in-person contact
  • Meet personal/team qualitative and quantitative sales goals and targets
  • Manage inbound calls from existing customers regarding their bank loan application(s)
  • Assist customers with simple to complex inquiries involving their bank loan application(s)
  • Respond to inquiries from customers and resolves customer complaints
  • Assists agents and staff in the proper completion of loan documents
Qualifications for call representative
  • Must be able lift and/or carry 10-20 lbs
  • Every candidate will need to PASS a customer service assessment prior to being submitted to the position
  • Previous call center or customer service experience preferred
  • Clinical Medical background strongly preferred
  • 1+ year minimum telephone experience in a collection, customer service or call center environment experience
  • Mortgage terminology and experience preferred
5

Call Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of call representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call representative
  • Perform data entry by entering job request information into company database
  • Provide interpreter with all needed information (job number, location, client)
  • Resolve customer complaints if need be
  • Speaking to members about healthcare benefits and different healthcare plans
  • Finding out why the customer is seeking to cancel order
  • Interprets coded audible or visible signals received on alarm signal board from subscriber-s premises that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc
  • Insures that complete and accurate information is entered in the console log on Dispatch and Incident Reports
  • Answers inquiries and resolves problems by clarifying desired information
  • Attends monthly departmental in services and/or off-campus educational events
  • Overtime should be kept in reserve for emergency use only
Qualifications for call representative
  • 1+ years answering telephone experience preferred
  • 1+ years Microsoft Office experience preferred
  • Ability to remain calm while handling a potential crisis
  • Ability to work off hours when necessary
  • 1+ year performing same or similar responsibilities
  • Eligibility processing, billing, accounts receivable processing, auditing of records and reports, and/or working knowledge of claims/eligibility software applications that support healthcare operations

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