Bilingual Call Center Job Description

Bilingual Call Center Job Description

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Bilingual call center provides alarm monitoring via access control systems and video management systems (VMS), robbery, duress and alarm events.

Bilingual Call Center Duties & Responsibilities

To write an effective bilingual call center job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual call center job description templates that you can modify and use.

Sample responsibilities for this position include:

Will be processing complex online transactions and researching product information
Make/receive phone calls to members and vendors to schedule/reschedule and solve transportation issues
Log issues into the member's file
Be in communication with other Managers in the office in order to solve member transportation issues
COMPLETE the online application and assessment - REQUIRED
Please bring a copy of your resume
Dress professionally (NO t-shirts, jeans, flip flops, baseball caps)
Plan to be here for the event up to two hours
Answering inquires by clarifying desires information
Researching, locating, and providing information to employees

Bilingual Call Center Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Call Center

List any licenses or certifications required by the position: BLS

Education for Bilingual Call Center

Typically a job would require a certain level of education.

Employers hiring for the bilingual call center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Associates, General Education, Hospitality, Business, Financial Services, Technical, Computer Science, Military, Teaching

Skills for Bilingual Call Center

Desired skills for bilingual call center include:

Product
Effective time management skills
Good work ethic
Human relations skills to meet performance standards and positively influence the client's image
Mainframe and computer and internet applications
Access Control Systems
Additional devices and sensors related to Security
Biometric Security Systems
CCTV Systems
Duress Alarms

Desired experience for bilingual call center includes:

Reviewing and verifying incoming dependent verification documentation
Maintaining benefit center system by entering information
Documenting all call information according to standard operating procedure
Serving as daily contact for employees and carriers
Providing support to the Benefit Specialist and Benefit Manager
Handles both inbound & outbound calls (in both English and Spanish), which are predominantly routine, but may require deviation from standard screens, scripts, and procedures

Bilingual Call Center Examples

1

Bilingual Call Center Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of bilingual call center. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual call center
  • Perform special project assignments
  • Solve client’s inquiries in a friendly and professional manner
  • Fairly measured on overall quality and efficiency metrics
  • Work collaboratively as a part of a dynamic team to continuously learn, improve and grow
  • Take incoming customer calls regarding change request
  • Enter enrollment and materials data
  • Conduct Research on any customer issues
  • Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail and
  • Meet the established goals and objectives
  • Must have the ability to learn company website within first week in order to assist customer
Qualifications for bilingual call center
  • Ability to work with various technology, applications or systems all at once
  • Ability to work independently as part of a fast-paced team environment
  • Knowledge of Medicare Part A and Part B Appeal Experience preferred
  • Must be proficient in Typing and MS Word
  • Proficient in both written and verbal Spanish communication REQUIRED
  • 9,000 kpm keystrokes / 98% min accuracy, alpha numeric and ten key
2

Bilingual Call Center Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bilingual call center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual call center
  • General office duties such as scanning, filing, copying, and emailing
  • Investigating credit card disputes for customers
  • Will be handling inbound calls - 10-15 per day
  • Will complete account maintenance
  • Draft correspondence as needed
  • Clarifies the customer's inquiry, determines the cause of the problem and selects and explains the best solution to solve the concern and expedite correction or adjustment as needed
  • 5-10 emails per day
  • 7.5 hours system time per day
  • Manage inbound calls from existing bank customers and field agents
  • Assist bank customers with simple to complex inquiries involving savings and checking accounts, ATM issues, CD and money market accounts
Qualifications for bilingual call center
  • PM Shift
  • Minimum one year of previous experience in customer service, preferably in a Call Center, human services, health care or service-related field
  • Data entry and telephone skills
  • Experienced with modern contact center technology
  • A minimum of two years customer service experience in a call center environment
  • Superior verbal and written communication skills are a must
3

Bilingual Call Center Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual call center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual call center
  • Serve as an essential link between customers and various internal departments such as Sales, Marketing, Customer Financial Services, Customer Relations and Distribution
  • Provides resolution to customers’ inquiries, returns and feedback utilizing the appropriate system and other related material
  • Share team responsibilities and support team functions, (i.e., technical, call quality, project teams) (5%)
  • Assist in the coordination of agents’ weekly work schedules and communicate any changes in policies and procedures that impact the agent’s duties and tasks
  • Manage the day-to-day operations for a team of 60 CSRs
  • Plan team meetings and trainings in coordination with the Project Manager and other Team Managers
  • Interview and hire new Customer Service Representatives at the request of the Project Manager
  • Employees are expected to undertake any additional duties as they are assigned by their Manager
  • Lead the Call Center recruiting function and overall process from start to finish
  • Proactively source and screen passive and active candidates using various techniques
Qualifications for bilingual call center
  • Quality monitoring experience and excellent communication skills
  • Verint 360 Admin
  • Set appointments upon request and identify future visits
  • Document accurately and efficiently within all systems
  • Obtain brief summary of concerns and/or complaints over the phone
  • Properly obtain and confirm patients/caller information
4

Bilingual Call Center Job Description

Job Description Example
Our growing company is hiring for a bilingual call center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual call center
  • Follow organization standards to maintain excellent quality service
  • Input and edit information or data to document inquiries and correspondence
  • Develop and utilize a filing and retrieval system to access records or information
  • Provide players with effective and timely first-level account support both in English and French such as passwords, fund transfers, account set up and privileges and connections
  • Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility
  • Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process
  • Complete all required paperwork and documentation necessary to complete the application process
  • Input, update, and create member information on databases to maintain customer accounts
  • Seeking candidates who have customer service and call center experience
  • Employees will assist customers who get a flyer with a credit card offer and call into the department
Qualifications for bilingual call center
  • At least 6-8 months experience in a call center environment
  • 2+ years of Call Center or Customer Service (Retail) experience extremely preferred
  • Being the front-line of communication with existing bank customers
  • Building strong relationships with bank customers that strengthen their trust in the bank
  • Accepting and processing customer transactions/inquiries accurately and efficiently within established metrics
  • Ensuring the initial impression of the bank is ALWAYS positive and friendly
5

Bilingual Call Center Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual call center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual call center
  • Provide guidance and assistance to other representatives
  • Answer incoming telephone calls promptly, courteously, and within established performance standards and criteria
  • Ensure integrity of customer records by verifying and accurately entering customer information and completing necessary paperwork
  • Meet all minimum standard sales performance requirements
  • Demonstrate the ability to navigate through multiple computer systems
  • Must possess strong communication skills including clear understandable telephone voice and ability to interpret information
  • Observes, coaches and develops employee performance by clearly establishing and communicating performance expectations and standards of performance
  • Determines strategies based on implications of routine quality assessment and monitoring of results
  • Provides leadership and strategic direction to Contact Center personnel
  • Achieves sales profitability and customer satisfaction objectives through promotion of value added services
Qualifications for bilingual call center
  • Punctuality/Consistent attendance is a critical success factor
  • Call center experience a plus but not required
  • Previous banking experience a plus, but not required
  • Listen to a caller in Spanish, type/translate into English - requirement
  • Fully bilingual English/Spanish or English/Vietnamese
  • Bachelor’s degree or six (6) years of call center experience with HS Diploma or GED

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