Rep, Bilingual Job Description

Rep, Bilingual Job Description

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Rep, bilingual provides medical professionals with information and training on the use of Company products and with staff education, in-services and technical troubleshooting.

Rep, Bilingual Duties & Responsibilities

To write an effective rep, bilingual job description, begin by listing detailed duties, responsibilities and expectations. We have included rep, bilingual job description templates that you can modify and use.

Sample responsibilities for this position include:

Make outbound phone calls to discharged home health patients to evaluate satisfaction level with homecare services
Monitors products on allocation and ensure release is done in a timely manner where applicable
Supports supply chain logistics teams with store readiness procedures, product launches and systems testing
Individuals in this position must meet and maintain all call quality standards, service level agreements and departmental time and attendance standards
Use consultative selling techniques by asking appropriate questions and matching the right product to the customer's needs
Source new sales opportunities through outbound cold calls and email
Route qualified opportunities to the appropriate sales exec’s for further development and closure
Achieve monthly quotas
Team with channel partners to build pipeline and close deal
Fulfill work schedules as required (days/nights/weekends and/or holidays as needed)

Rep, Bilingual Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Rep, Bilingual

List any licenses or certifications required by the position: ASE, P2, CEGEP, PC

Education for Rep, Bilingual

Typically a job would require a certain level of education.

Employers hiring for the rep, bilingual job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in Education, Technical, Associates, Business, General Education, Marketing, Business/Administration, Health Science, Life Science, Military

Skills for Rep, Bilingual

Desired skills for rep, bilingual include:

Bank policies and government regulations
Company products and services and applicable Federal regulations
Information systems products and services to assist customers on technical matters
Home Depot product offerings
Medical equipment
Products
Medical office procedures and medical terminology
Services
Windows based computer environment

Desired experience for rep, bilingual includes:

Applicants are subject to a pre-employment background check
Preferred - Demonstrated success in a sales environment including consultative sales and ability to influence and close the sale
Candidate must be a self-starter, analytical, persuasive, proactive and possess strong communication skills, along with solid technical skills in Word, Excel and PowerPoint
Must be fluent in both English and Spanish and pass a verbal bilingual assessment
Experience interacting with customers in some capacity (either via phone, chat, in person)
Fluency in English required, Bilingual in Spanish/French strongly preferred• Exceptional customer service• Successful sales ability• Excellent written and verbal communication skills• Strong problem solving skills required• Basic Internet knowledge necessary (web browser, email)• Basic knowledge in data entry• Proficient in Microsoft Office (Outlook, Word, and Excel)• Maintains high level of personal integrity• Can handle a fast paced work environment

Rep, Bilingual Examples

1

Rep, Bilingual Job Description

Job Description Example
Our company is looking for a rep, bilingual. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for rep, bilingual
  • Documents information and data on new and existing claims accurately in the electronic claim file according to company standards
  • Accurately uses all technologies and job related software applications
  • Provides meaningful information to callers regarding claims inquiries in an effort to support the company service initiatives
  • Screens patients on site as able
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals)
  • Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records)
  • Establish and maintain positive working relationships with patients
  • Maintain the confidentiality of patient information at all times
  • Commit to quality and high standards and able to provide issue resolution when appropriate
  • Enters various data into DSM ERP system to include customer data, credit information, no charge samples orders, pricing updates and special pricing as approved by VP Sales and Marketing
Qualifications for rep, bilingual
  • Strong computer skills including knowledge of intermediate software applications (e.g., Various Internet Search Engines, Outlook, Word, Excel, Email)
  • Proven ability to multi task with a strong attention to detail
  • 3+ years mutual fund experience preferred
  • Familiarity with a variety of mutual fund requests preferred
  • Windows NT experience
  • Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards
2

Rep, Bilingual Job Description

Job Description Example
Our company is growing rapidly and is looking for a rep, bilingual. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rep, bilingual
  • Answer all queries relating to our products, pricing, replacements / substitutes, availability and ETAs on backorders, invoicing and customer account status
  • Training will be provided including classroom, online and side-by-side observations
  • Creates and delivers solutions to effectively configure, price, quote and process requests for specific storage component product opportunities
  • Routinely provides education and technical guidance for product alternatives and cross-reference assistance
  • Uses market expertise and experience to evaluate and analyze applicable programs, promotions and add-ons
  • Routinely negotiates terms, , pricing, freight, return privileges, product substitutions, insurance, terminations
  • Handle and carefully respond to all military (including family) member inquiries
  • Provide excellent member care through active listening
  • Complete a full review of member accounts for cost saving opportunities
  • Work with confidential member information and treat it sensitively
Qualifications for rep, bilingual
  • Preferred experience in a sales environment requiring weekly/monthly sales goals, AND/OR
  • The paid training schedule is 8 weeks, Monday-Friday, 8AM-5PM OR 9AM to 6PM for the first 4 weeks
  • Report and resolve issues pertaining to inventory allocation for defined customer base
  • Support new programs and processes for customer as required
  • Resolve past due dollars in a timely manner
  • Champions customer service within the organization to ensure that corporate policies & processes are executable and cost effective within the department
3

Rep, Bilingual Job Description

Job Description Example
Our growing company is hiring for a rep, bilingual. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rep, bilingual
  • Reinforce, communicate, and review any purchase decisions throughout the entire member interaction
  • Compassionately handle sensitive situations surrounding insurance needs and education
  • Answering general questions regarding payment disputes, complex situations, and extended warranty claims
  • Process and confirm domestic orders
  • Document and file all communication between you and the customer with the customer-s order
  • Required to interact with social security professionals regarding patient trips via email or fax
  • Working with the facility case manager to resolve any patient issues regarding schedule changes, routing suggestions, provider changes
  • Handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone
  • Determining customer eligibility for programs
  • Responding promptly to customer needs
Qualifications for rep, bilingual
  • Usage of basic office equipment (computer peripherals, headsets, printers, copy machine)
  • Remote capabilities to support business needs, including continuity plan
  • Bachelor degree (Business preferred) or equivalent experience
  • Local travel within defined territory required
  • Must pass Customer Service Assessment test
  • Recent experience in customer service
4

Rep, Bilingual Job Description

Job Description Example
Our growing company is looking for a rep, bilingual. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rep, bilingual
  • Should possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016)
  • Will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes
  • Provide on-site sales and consultation for our customers, including accurately entering, reviewing and transmitting customer orders
  • Calculate margins
  • Understand, explain and implement Dawn Foods’ credit policies and terms with customers
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense reports
  • Analyze and address all customer reward program questions, requests and concerns
  • Process credit card payments, product return authorizations and error correction transactions to business requirements
  • Communicate with Sales, Marketing, Contracts, and Distribution and other departments on a daily basis to resolve customer related issues
  • Follows procedures meticulously
Qualifications for rep, bilingual
  • Cash handling or equivalent experience
  • Must be able to work in a fast paced environment and meet established department performance standards and guidelines
  • Bilingual (English/Mandarin) Level I required
  • Knowledge of KPHC and Scheduling
  • Have a valid driver license and safe driving record
  • Beginner in Microsoft Office Word, Excel
5

Rep, Bilingual Job Description

Job Description Example
Our company is looking for a rep, bilingual. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for rep, bilingual
  • Warranty for products, work with manufacturer for approval to send in product for warranty or repair
  • Order products (purchase order, requires hand written or email with part number, and pricing)
  • Annually update all pricing of products as collected from vendors and manufactures in the accounting system and on the internal excel spread sheet
  • ETA updates to customer
  • Maintain accurate logging of all customer related information and inquiries in Customer Service related databases
  • Ensure daily KPI’s expectation are met or exceeded
  • All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests
  • Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements
  • Offer continued support and timely follow up
Qualifications for rep, bilingual
  • Effective phone communication, must exhibit a professional tone with warmth, courtesy, and enthusiasm
  • Knowledge PowerPoint
  • Experience with Medical Office Front Desk
  • EMR (Electronic Medical Record)
  • Prefer previous customer service/call center experience
  • Prefer previous experience with medical coding or billing

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