Bilingual Customer Service Rep Job Description

Bilingual Customer Service Rep Job Description

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Bilingual customer service rep provides information and direction to callers regarding mail-in and telephone renewals, the Premium Assistance and FHP Buy-In Programs, and other programs as applicable.

Bilingual Customer Service Rep Duties & Responsibilities

To write an effective bilingual customer service rep job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer service rep job description templates that you can modify and use.

Sample responsibilities for this position include:

Participate in training as required by direct supervisor
Participate in Customer meetings as required
Document all call information that pertains to a successful resolution of the call
Gather pertinent information and coordinate patient’s access to infusion services, conduct follow up activities related to infusion services
Answering phones in a timely manner with a professional and pleasant demeanor
CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call
Responding to emails within your event within 24 hours
Responding to live chats if required by the event
Currently only one client uses chat
Handle incoming client/agent calls regarding mutual funds

Bilingual Customer Service Rep Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Customer Service Rep

List any licenses or certifications required by the position: CEGEP, ASE

Education for Bilingual Customer Service Rep

Typically a job would require a certain level of education.

Employers hiring for the bilingual customer service rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, General Education, Business, Military, Education, Financial Services, Teaching, Hospitality, Graduate, Technical

Skills for Bilingual Customer Service Rep

Desired skills for bilingual customer service rep include:

HTML
Internet and social media related tools & Platforms it would not hurt!
Regulations and policies as they apply to the healthcare programs we service
Client regulations and policies
Programs and systems
CDC related topics
Experience in medical
Microsoft Office and ability to learn and utilize software applications
Public health
SAP

Desired experience for bilingual customer service rep includes:

Minimum of two years proven Branch Customer Service Representative experience or equivalent
Serve as primary point of contact for assigned strategic customer base
Required to field inquiries from defined customer base by phone, fax or email
Manages processes specific to assigned customer
Identify customer’s key performance indicators, and maintain vendor scorecard on a monthly basis
Serve as a liaison between internal departments and customer, where required

Bilingual Customer Service Rep Examples

1

Bilingual Customer Service Rep Job Description

Job Description Example
Our company is growing rapidly and is looking for a bilingual customer service rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual customer service rep
  • Respond and service customer inquiries to provide respectful, knowledgeable, helpful, and convenient service for customers for all aspects of automotive finance for Retail contract and Lease products
  • Comply with all HCA operating policies and procedures the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment
  • Use standard technology to complete assigned tasks necessary to perform the job at the minimum acceptable level
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
  • Receives and processes customer sales orders including obtaining required information from the customer
  • Monitors status of open orders, confirms shipping dates, communicates problems and delays to customers, enters order changes into the computer system and advises shipping and planning as required
  • Monitor, review, and maintain Consignment Stock and/or Vendor Managed Inventory programs
  • Processes and coordinates returns and replacement orders for materials damaged in transit or rejected by customers, including communicating with customers and company personnel while completing required documentation
  • Responds to customer inquiries and complaints, answering customer questions and involving other company personnel as required
  • Serves as liaison between customers and other internal DSM employees to include field sales, product managers and supply chain management team
Qualifications for bilingual customer service rep
  • Demonstrated ability to de-escalate issues and smooth volatile situations
  • Proficiency in Microsoft Excel, Outlook & PowerPoint
  • French language skills verbal and written
  • Ability to make decisions with minimal supervision and handle a high volume of emails and paperwork
  • Stationary position (sitting) for more than 85% of scheduled workday (8 hours)
  • Viewing multiple computer screens for more than 95% of scheduled workday (8 hours)
2

Bilingual Customer Service Rep Job Description

Job Description Example
Our company is growing rapidly and is looking for a bilingual customer service rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service rep
  • Performs duties of other Customer Service Representatives as needed in their absence
  • Files various documents electronically and completes and submits reports as required
  • Complies with all position requirements as defined in DSM's internal control, quality system and SHE requirements, policies and procedures
  • Performs special projects and related duties as assigned by Customer Service Manager
  • Engage the CPFR process with key Customers and serve as liaison of forecast data with account managers and Project Manager, Demand Planning
  • Utilize specific tools designed as reference guides including SharePoint, Excel and training modules, as applicable
  • Participate in ongoing training as needed
  • Respond to customer needs pertaining to requests for pricing, order processing, product availability, information price quotes, freight quotes and custom documentation
  • Answer and route all customer inquiries received via fax, email and phone
  • Communicates via telephone with members, providers, clinic staff, vendors and coworkers
Qualifications for bilingual customer service rep
  • Minimum 1-2 years of customer service experience, preferably as a pharmacy technical assistant or in a call center environment
  • Fully Bilingual, French & English (Quebec only)
  • Type at least 25 words per minute? Use Microsoft Office applications proficiently?
  • Learn a new computer system within a couple of days?
  • Follow a set schedule?
  • Are fluent in Spanish or Russian
3

Bilingual Customer Service Rep Job Description

Job Description Example
Our growing company is looking for a bilingual customer service rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service rep
  • Remains in the call queue at all times unless permission to leave is granted
  • Confirms pick-ups and returns, address spelling and verification of addresses using the appropriate software
  • Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes
  • Informs management on out of area transports
  • Codes, documents, tracks and resolves all incoming calls and actions taken in core systems
  • Process scheduling requests in a timely fashion
  • Works effectively in a structured, production environment
  • Adheres to daily schedules and assignments
  • Maintains strict member and company confidentiality
  • Appropriately communicate with members, exercising retention efforts if needed
Qualifications for bilingual customer service rep
  • Bilingual (English/Spanish) - Ability to speak, read and write fluently
  • Highly preferred Fluent in Korean
  • Strong computer, phone and customer service skills
  • Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregates strongly preferred
  • 1-3 years of related customer service/order entry experience
  • All applicants must be fluent in English and French
4

Bilingual Customer Service Rep Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of bilingual customer service rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual customer service rep
  • Arranges patient referrals to specialists
  • Maintains relationships with community resources providing patient services and specialty care
  • Collaborates with physicians and/or clinical staff to facilitate patient follow though for plan of care recommendations
  • Performs basic population-specific nursing tasks under the delegation and supervision of a Registered Nurse (RN) and according to each patient/client's individual plan of care
  • Participates in team meetings and presentations
  • Respond to customer inquiries and educate customers about the EV
  • Assist our franchised distributor customers (both Spanish / English) in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
  • Performs a variety of daily duties including manual order entry and the processing of order cancellations and modifications for maintained accounts
  • Performs other related duties as assigned and requested
  • Handle a high volume of inbound calls from our clients' employees conduct outbound calls for follow up as required
Qualifications for bilingual customer service rep
  • At least 1 or more years of prior Call Center or Customer Service experience
  • At least 1 or more years of data entry experience
  • Strong data entry, typing skills and proficiency in the use of a PC, including use of
  • Oral Comprehension – the ability to listen to and understand information and ideas presented through spoken words (listen for what’s not being articulated, listening for agreement)
  • Active/Continuous Learner
  • Ability to respond to questions, provide service, and offer cross-sales with regard to types of products/accounts
5

Bilingual Customer Service Rep Job Description

Job Description Example
Our innovative and growing company is hiring for a bilingual customer service rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual customer service rep
  • Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team
  • Maintain a minimum of 98% "error free" cases
  • Order Entry and Order Confirmations
  • Pricing Issue follow-ups
  • EDI/GHX Order Management
  • Credits and Return Requests
  • Order inquiry requests
  • End of day Sales reporting
  • Chemical Invoicing o Integration Order updates
  • Pending Approval order follow-up
Qualifications for bilingual customer service rep
  • Bi-Lingual English/Spanish or English/Korean is highly desirable
  • Six (6) months to two (2) years customer service experience is required
  • High volume call center experience is preferred
  • Auto Finance industry experience is highly preferred
  • High School education required, at least two years of college preferred
  • Experience with handling beneficiary and provider telephone inquiries preferred

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