Rep, Customer Service Job Description
Rep, customer service
provides application support for all Microsoft Office and Windows and Mac OS operating systems, as well as a number of In house Finance application.
Rep, Customer Service Duties & Responsibilities
To write an effective rep, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included rep, customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues
Complete all work within established guidelines for quality and performance achievement
Participate in the detection and notification of recurring trends or problems
Engage appropriate departments to verify the issue and determine the root case
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product
Assist customers with scheduling delivery appointments
Strive to increase knowledge of entire product offering
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely delivery of products
Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
Perform master data entry into the ERP system
Rep, Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Rep, Customer Service
List any licenses or certifications required by the position: ASE, APICS, NISM, NAFTA
Education for Rep, Customer Service
Typically a job would require a certain level of education.
Employers hiring for the rep, customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Business, Associates, Technical, Computer, Communication, Accounting, Business/Administration, Medical
Skills for Rep, Customer Service
Desired skills for rep, customer service include:
Microsoft office and windows based applications
Microsoft Office
Specialty area
Technical
Job and company policies and procedures to complete a variety of assignments
Job content
Practices and procedures
Organization
Relevant and changing Clients guidance
Microsoft Office skills and dual monitor handling
Desired experience for rep, customer service includes:
Excellent verbal communication skills, customer service skills, and positive phone manner
Detail-oriented and have excellent follow-up skills
Enjoy troubleshooting and seeking answers to difficult problem
This position will be hired with an initial conditional status with opportunity to convert to regular employment
Ability to submit to drug screen and/or background check
Excellent interactive skills required (verbal and written communication)
Rep, Customer Service Examples
1
Rep, Customer Service Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of rep, customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for rep, customer service
- Perform other CSR duties as assigned
- Cover for the reception desk when necessary
- A typical schedule for this position is Monday-Friday, with a rotating schedule for Saturdays
- Assist customers with daily equipment sales needed to build or maintain service/gas stations
- Manage existing customer accounts
- Process/Verify Purchase Orders
- Manage Warranty/DOA Part
- Processing titles
- Input and dissemination of warranty tickets and home reviews into Newstar
- Complete customer service requests timely and accurately
Qualifications for rep, customer service
- Prioritizes requests and tasks
- Microsoft Word Excel and Access knowledge is preferred
- Bachelor’s degree in business or related field, in lieu of degree a minimum of 12 years directly related experience managing commercial, regional, or business jet aerospace customers
- 3 years of successful related experience in contract administration or customer support or five (5) year of successful directly related experience in contract administration, repair administrations, or customer support in an aftermarket or aerospace-related environment
- The right candidate will have the knack for connecting with people
- Minimum of 2 years’ experience in a customer service role
2
Rep, Customer Service Job Description
Job Description Example
Our innovative and growing company is hiring for a rep, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rep, customer service
- Other duties as directed or required
- Develop and maintain positive working relationships with dealers (over 8,000 dealers nationally)
- Receive high volume incoming calls throughout the day, take orders, track shipments and implement cost efficient and economic processes for shipments
- Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system
- In put changes submitted by CAMs for Sam’s and Costco
- Input customer’s “Hardcoding” for sales personnel
- Assist the Inventory Control manager with data entry on inventory counts
- Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically)
- Assist with distribution of incoming mail
- Functions as primary relief for the switchboard operator
Qualifications for rep, customer service
- Be the key contact for the outside sales force and keep them informed of all activity
- Help the outside sales force sell our product line and advise them of new opportunities
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position
- Able to deal patiently with problems and complaints and to remain courteous when faced with difficult situations
- Proficiency in MS Office Excel, Word, Outlook, and PowerPoint required
- Prior experience with online order entry and/or CRM systems
3
Rep, Customer Service Job Description
Job Description Example
Our growing company is looking for a rep, customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rep, customer service
- Conduct computer system research of item history
- Resolve customer service issues on a timely basis
- Contacts buyers and vendors when necessary to resolve product discrepancies
- Researches all complaints logged by customers and sales for orders shipped from the facility
- Interacts with Sales, Purchasing, Distribution Center, Management, Vendors and Customers
- Support marketing promotion events
- Alerts staff immediately if patient is in apparent distress
- Assists with the orientation and training of new employees and department volunteers
- Greets and welcomes with a positive attitude and proper salutation to all who they come in contact with
- Maintains visibility to staff, offers support, and models service behaviors
Qualifications for rep, customer service
- Knowledge of computer systems to include proficiency in MS Word, Excel, Access, and Outlook
- Have the ability to monitor and schedule shipping and production orders
- Must demonstrate excellent math skills
- Able to recognize a problem or potential problem and take appropriate action
- Demonstrated aptitude to execute and maintain necessary records
- Must be able to respond to calls on a 24-hour emergency basis
4
Rep, Customer Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a rep, customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rep, customer service
- Position starting at $10 Per hour
- Provide price quote to customer or sales representative
- Verify total number of instruments on work order
- Take bin to shipping for processing
- Provide inside sales when necessary
- Tasks may include but are not limited to researching potential invoice errors, addressing customer short pays, and managing credit/re-bills as needed
- Performs other Customer Service Representative duties as assigned
- Work in a fast paced, cooperative, high call volume environment with very detailed expectations
- Answer interactions (phone calls, emails and live chats) and responds to customer requests
- Assist with overflow order entry calls
Qualifications for rep, customer service
- Customer Service experiences in a transaction based environment such as a call center or retail location preferred
- Ability to speak/read/write Spanish fluently is PREFERRED
- 3+ years of Customer Service Expereience
- 1-2 years' experience in retail or 1-2 years' experience in a call center (inbound call) environment
- Strong verbal and written communication skills, basic computer skills, medical or health insurance background is a plus!
- Great attitude and thought process will get you far!
5
Rep, Customer Service Job Description
Job Description Example
Our growing company is looking for a rep, customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rep, customer service
- Answer switchboard and direct calls
- Answer customer calls and emails promptly, professionally, efficiently and accurately – drive positive customer interactions & outcomes
- Accurately input data to the business management systems
- Ensure maintenance and filing of records and administration pertaining to customer related documentation
- Record and complete paperwork, such as customer complaints as per procedure
- Produce Ad Hoc Reports where required for both internal and external use
- Complete support to the Account Executive and Project Management teams as required
- Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
- Provide administrative support to the management team and other departments where required
- Complete all other duties and projects that may arise from time to time as requested
Qualifications for rep, customer service
- Assignments require some investigation and some independent judgment
- Minimum of 6 months of high volume phone experience in a customer service/call center
- The desire to thrive in a fast-paced call center environment
- 1-3+ years of Customer Service experience in a transaction based environment such as a call center or retail is preferred
- Current or recent professional experience in a production environment strongly preferred
- Ability to talk and type quickly and accurately