Service Planner Job Description
Service planner
provides in language service to Chinese (both Cantonese & Mandarin) and English speaking customers over the phone.
Service Planner Duties & Responsibilities
To write an effective service planner job description, begin by listing detailed duties, responsibilities and expectations. We have included service planner job description templates that you can modify and use.
Sample responsibilities for this position include:
Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across instruments and implants, replenishment and investment
Maintain the team service portfolio and track status of associated initiatives
Assists with business case development with costing and customer needs assessments
Manage specific programs/projects that have a distinct beginning and end
Provide support to the Inventory Coordinator in staging parts as needed to support planning methodologies
Partner with marketing and sales, to ensure the demand consensus process delivers an agreed upon, workable volume forecast (mid and long term)
Act as focal point for TSS and STG on global service planning / Service development issues
Ensure TSS global readiness on new product introduction and for E2E Power Field Spare Parts
Collaborate with diverse functions and global teams such as IOT/IMT service delivery, SPO, sales, development, marketing and finance in support of TSS Service Delivery objectives
Drive enablement of the delivery activities
Service Planner Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Planner
List any licenses or certifications required by the position: APICS, DRP, I-, CPIM, ISM, PMP, CPM, CSCP, NAPM
Education for Service Planner
Typically a job would require a certain level of education.
Employers hiring for the service planner job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Engineering, Management, Social Service, Technical, Business/Administration, Supply Chain Management, Industrial Engineering, Social Welfare
Skills for Service Planner
Desired skills for service planner include:
JD Edwards and SAP/ APO
Word
Excel
Both Italian and English language
Commissioning and repairing of Large Rotating Machine and Generator maintenance
Computerised accounting packages
Developing processes and procedures for security program and related disciplines
ERP systems
English language
Evaluating risk
Desired experience for service planner includes:
NPI or Start Up experience a plus
Bachelor’s degree in Supply Chain or the equivalent in experience and evidence of exceptional ability
Manufacturing and Service/Spares experience in area of placement preferred
Bachelor’s degree in Supply Chain or 1-3 years planning background
Must have at least 4 years prior experience in a similar role
Strong coordination and communication skills, (both written and spoken)
Service Planner Examples
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Service Planner Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service planner. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service planner
- Can be involved in special bids to validate business opportunity
- Complete PC requests and request set-up in SAP and monitor for new hires.· Ensure new employees are trained on MRS service policies and procedures for the work they are assigned to.· Ensure MRS policies and procedures including service request and reports are followed · Act as a full time contact for the customers
- Proactively supporting the working relationships with direct APC relational accounts, , Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives
- Analyze customer orders to ensure they are shipping from the most optimal location taking into account service to the customer, inventory level management, and cost
- Manage warehouse transfers & repositions to maintain target inventory levels and control cost while communicating across affected teams
- Manage, maintain, and update planning KPI’s (Key performance Indicators) and understand how they impact the business
- Be proactive in identifying potential product issues and communicating to relevant stakeholders
- Focus on achieving Direct Ship and Case Fill goals
- Participation and leadership of Continuous Improvement projects
- Proactively coordinate within Planning Team and with other Departments for issue resolution
Qualifications for service planner
- Excellent skills project planning, and project management will be extremely useful
- Fundamental understanding of a wide range of technologies, including Web clients, servers and protocols, Internet Protocol (IP) telephony and other Voice over IP (VOIP) audio and video technologies including codecs, bandwidths, and hardware
- A solid understanding of networking technologies (routing, switching, Domain Name Services (DNS), ), client/server communications, client/server ports and protocols
- Basic knowledge in HW/SW warranty vs
- At least 6 months experience in Project management background
- Once products are generally available, track Product support performances (hardware), including financial revenue for products, parts consumption, skills, labor, distribution, ..all elements of cost whether it is at the country, IMTs or enterprise levels
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Service Planner Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of service planner. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service planner
- Ability to adhere to Quality and Safety expectations
- Partner with SIOP, marketing and sales, to ensure the demand consensus process delivers an agreed upon, workable volume forecast (mid and long term)
- Actively deep lead/participate in cross-functional business projects improving Service Customer Satisfaction
- Supports sales efforts performing various tasks as needed - (video clipping, image editing, website support ..)
- Gather and maintain data track processes and progress to support decision-making on resourcing
- Plan work for the Energy Delivery Field Operations
- Ensure work plans facilitate timely and cost-effective completion of Energy Delivery Field Operations workload
- Assess work situations and develop job plans
- Works as a Supply Planner on problems of diverse scope where analysis of supply planning data requires evaluation of identifiable factors
- The development of the solution requires a multi-disciplinary approach and knowledge of supply planning principles, theories and concepts
Qualifications for service planner
- Will be involved in special bids to validate business opportunities and new products
- Service Planning Representatives have prime linkage to global service planning, vendors, field operations teams, remote support teams, finance and service parts operation teams, depending on assignment
- Knowledge and clear understanding of HW/SW warranty vs
- Ability to work independently to prioritize and balance workload commitments within defined schedules
- Support coordination and planning of scheduled aircraft maintenance visits
- Schedule and help coordinate pre-induction meetings
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Service Planner Job Description
Job Description Example
Our company is growing rapidly and is looking for a service planner. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service planner
- May lead multi-disciplinary supply planning change projects, managing a number of people
- Introduces supply planning methods/procedures that are new for the organization
- Growth/expansion planning (domestic + international)
- Spares Demand Forecast
- Inventory value projections – presented to executive staff
- Weekly repair priority plan
- Establishing and maintain reorder point values in SAP for global inventory locations
- Coordinate with production control the allocation and fulfillment of service spares
- NPI spares planning
- EOL spares planning
Qualifications for service planner
- Minimum 2 years experience in Customer Service/Planning
- Assist with audits, updating schedules and capacity charts, communication with internal customers, identifying and ordering parts and materials
- You have the availability to work Monday – Friday between the hours of 7am – 5pm (average 20-30 hours per week)
- You must be currently pursuing a Bachelor’s or graduate degree (focus on Aviation, Business, Management or Engineering preferred)
- Motivation to provide an outstanding service to our customers
- Demonstrate strong teamwork
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Service Planner Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of service planner. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service planner
- Supporting business improvement programmes such as Continuous Improvement, Kaizen, Lean
- Closing work and/or purchase orders to help site personnel
- Ensuring proper meter readings, failure reporting, work types, are accurately entered in the system
- Fixing any system issues in relation to incorrect readings, downtime
- Long-term planning and strategically initiate actions to follow through as per recommended operating models
- Invoicing monthly service contracts as per terms
- Assisting with the weekly stock order review and working with inventory control on minimum stock levels for site and global warehouses
- Assisting site with loading item master into various systems
- Assisting in the tracking of major components through repairs/replacement and report life cycles
- Visiting site(s) on a quarterly basis for meetings
Qualifications for service planner
- Ability to influence and manage stakeholders across different levels within the organisation
- Ability to work independently and take leadership role when required
- Strong system skills/ability
- You have ability to work independently, part of a team
- University Degree (MBA or equivalent)
- At least 3 years of consulting, corporate or business related experience in strategy
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Service Planner Job Description
Job Description Example
Our growing company is looking for a service planner. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service planner
- Building strategic stock requests for service contracts when required
- Creating and closing monthly work orders in Maximo & Aurora for service contracts
- Replacing site planner on site as required
- Acting as the country Maximo administrator for user profiles
- Analyze and re-direct, as necessary, customer orders to optimally sourced location
- Responsible for immediately placing on hold back to the last good check, any product of which the quality is in question, then contacting the Quality department and a member of the Leadership team for resolution
- Optimize the demand plan depending on phases of product life cycle
- Perform regular review of network inventory stocking policies
- Perform root cause and corrective actions on planning misses
- Work with repair vendors to assure on time delivery of service parts
Qualifications for service planner
- At least 5 years of international field experience, project management and execution with customer focus for the Power Generation market and deep understanding of controls and instrumentation technologies
- Genuine interest in industrial internet business, Power Generation / Service business
- Demonstrated ability to translate raw data and trends into actionable strategy and clear messages
- Highly self-driven and motivated, with a strong ability to coordinate and collaborate with a
- Business Level of Japanese is required
- Specific experience not required (sales, business planning, web)