Customer Care Rep Job Description
Customer care rep
provides problem resolution for NCR products and services, allocates engineer appointment times for jobs requiring multiple resources on-site.
Customer Care Rep Duties & Responsibilities
To write an effective customer care rep job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain operational knowledge of products and processes relating to the assigned client list
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time
Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory
Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders
At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensur
Ensure that all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy between the Bank and its' clients
Handle questions concerning client personal deposit accounts, debit/atm cards and safe deposit box with a high degree of professionalism
Receives calls and reviews correspondence from homeowners
Schedules appointments with homeowners
Customer Care Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Care Rep
Typically a job would require a certain level of education.
Employers hiring for the customer care rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Business, English, Computer, Associates, Health Science, Life Science, General Education, Writing, Technical
Skills for Customer Care Rep
Desired skills for customer care rep include:
3rd party reimbursements from insurance companies and government payers
Products
Insurance grid for all services performed
Medical terminology
Intranet and between multiple systems
Retail services and products
Company services
IRA's and CD's
Individual loan criteria
Insurance benefits
Desired experience for customer care rep includes:
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules
Communicates repairs needed to field and office staff
Verifies completion of subcontractor workmanship
Communicates completion to office staff
Performs other duties as assigned by Customer Care Executive
Customer Care Rep Examples
1
Customer Care Rep Job Description
Job Description Example
Our growing company is looking to fill the role of customer care rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care rep
- Maintains positive professional relationships with homeowners regarding their warranty needs
- Conducts warrantable scheduling requests with homeowners, utilizing extreme tact and diplomacy
- Determines repairs to be made using discretion to satisfy warrantable requests
- Inspects, Investigates, Schedules and Oversees entire process of facilitating homeowners warrantable requests
- Communicates and coordinates with subcontractors regarding work to be performed and schedules
- Hold subcontractors accountable for completion of warrantable requests
- Overcome objections in a professional manner
- Keeps homeowner files current
- Files and posts follow-ups from field representative on daily basis
- Keeps daily complaint log
Qualifications for customer care rep
- Ability to maintain regular attendance and punctuality relative to daily work schedule is required
- 6 months minimum with multiple software applications
- Creates and distributes homeowner manuals
- Creates and distributes walk-through packets
- Informs Customer Care Executive of continuous problems
- Maintains strong rapport with superintendents, Customer Care Professional and subcontractors
2
Customer Care Rep Job Description
Job Description Example
Our innovative and growing company is looking for a customer care rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care rep
- Attends daily and weekly update meetings
- Provides 24 hour homeowner phone call response
- At call clos
- Consistently follow existing procedures to process phone and email orders, provide order status updates, look up part numbers and pricing information
- Employ professional telephone sales techniques
- Performs data entry from incoming calls emails and faxes for purposes such as processing orders, accessing previous orders and special orders, and providing customers with relevant information
- Ensures all inquiries requiring response are answered within designated SLA and completed prior to end of shift daily
- Must take ownership and initiative to ensure client expectations are met, including follow through, follow up , and understanding when and how to involve others
- Ability to communicate and articulate effectively in phone , fax and email communication
- Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the supervisor
Qualifications for customer care rep
- Professional appointment coordination
- Resolving customer questions or concerns in one call
- Experience with water intrusion/special construction defects a plus
- Must be able to be professional in situations involving homeowners/trade partners
- 2-3 year College diploma in a relevant discipline
- Knowledge of computer operating systems and networking hardware components, including but not limited to of the following
3
Customer Care Rep Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer care rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care rep
- Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative and accuracy
- Requires a HS diploma or equivalent
- Handle calls in an efficient and professional manner
- Answer inbound calls and either direct or assist the customer as needed in a courteous and professional manner
- Perform account maintenance
- Answering incoming phone calls for both members and providers
- Entering of referrals
- Giving of benefits
- Claims status and eligibility depending on the queue on which they serve
- At call closure, verifying entitlement of the correct serial number for the de
Qualifications for customer care rep
- 2-4 years directly related experience in healthcare office, insurance, business-to-business customer service, banking, hospital billing
- Proactively take action based on knowledge gained to meet customer and client needs
- Basic knowledge of Microsoft Office Software and inventory management system(s)
- General Studies, Business
- Knowledge of insurance explanation of benefits, required
- Previous experience in a fast-paced production or call center environment, preferred
4
Customer Care Rep Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer care rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care rep
- Research customer claims
- Pull orders, receive and put up stock
- Order parts and develop relationships with Crown factory and outside vendors
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
- Maintain direct contact with current and prospective customers
- Prepare customer quotes
- Multi-task in a team orientated, customer focused, fast paced -call center environment
- Communicate with customers via phone/email/chat in a friendly, professional and articulate manner
- Handle customer complaints and inquiries on paint, wood, and concrete product lines
- Log customer files with speed, attention to detail and 100 % accuracy
Qualifications for customer care rep
- Accurately routes calls to correct destination
- Prepare written reports as needed
- Able to work within the EMR in use at the CCC and SJH
- Proficiency in office software applications and customized call center applications
- Ability to compose information documents of a quality that can be sent to senior level management as needed
- Ability to save and attach files
5
Customer Care Rep Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer care rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer care rep
- NMLS Safe MLO Licensing is a plus
- Receives and updates service request dates
- Adds to or updates customer information in EDGE or National Account Console
- Serves as initial Customer Care point of contact for resolution of customer inquiries or concerns
- Ensures all customer inquiry resolutions are within company policy and Customer Care policy
- Inputs data into EDGE and the National Account Console (when required)
- Must be flexible with work schedule – will be required to work rotating shifts weekends
- Prepare homes for final customer walk through
- Perform minor repair work on paint, drywall and finish carpentry
- Very knowledgeable in flooring and countertop material, installation and inspections
Qualifications for customer care rep
- Bachelor’s Degree or equivalent work experience
- Assists schedulers with simple scheduling duties
- Outstanding time management and work prioritization skills
- Experience muti-tasking
- Open availability, including weekends (Saturday and Sunday) and late hours
- 1-3 years of customer service experience in a call center and or health care environment preferred