Rep-Customer Service Rep Job Description

Rep-Customer Service Rep Job Description

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Rep-customer service rep provides an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing organization.

Rep-Customer Service Rep Duties & Responsibilities

To write an effective rep-customer service rep job description, begin by listing detailed duties, responsibilities and expectations. We have included rep-customer service rep job description templates that you can modify and use.

Sample responsibilities for this position include:

On the job training responding to inquiries from customers and sales personnel
Learn to determine the professional needs of customers when receiving or placing calls
Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative
Expedites credits on merchandise returned from accounts
Participate in customer provided training sessions, product launch meetings
Inputs standard customer requests into Company systems
Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues
Enters service and route data into computer for billing and route scheduling purposes
Providing support to the Operations Manager and General Manager
Liason between sales team and customers through various means of communication

Rep-Customer Service Rep Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Rep-Customer Service Rep

List any licenses or certifications required by the position: ASE, APICS, NISM, NAFTA

Education for Rep-Customer Service Rep

Typically a job would require a certain level of education.

Employers hiring for the rep-customer service rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Business, Associates, Technical, Computer, Communication, Accounting, Business/Administration, Medical

Skills for Rep-Customer Service Rep

Desired skills for rep-customer service rep include:

Relevant and changing Clients guidance
Microsoft Office skills and dual monitor handling
MS Office applications
Relevant and changing CD&A guidance
MS Excel
Multiple departments and understands the processes and policies of each
Outlook
PowerPoint
Sports websites helpful
Word

Desired experience for rep-customer service rep includes:

6 months of experience in a customer service environment
Bachelor's or associate degree preferred, with 5 years of experience in a customer service role
Demonstrated ability to work effectively in a team environment independently
Must be able to perform and/or understand basis data analysis as it pertains to customer service and order management
Ability to quickly learn various digital and online systems and to assist customers in using the digital and online systems and products
Experience in customer service, finance accounting or payroll preferred

Rep-Customer Service Rep Examples

1

Rep-Customer Service Rep Job Description

Job Description Example
Our growing company is hiring for a rep-customer service rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for rep-customer service rep
  • Distribute daily schedules of barge, truck, rail, packaging, and shipment orders to the operations department
  • Manage customer inventory at the terminal for both bulk and packaged materials
  • Produce performance and tracking reports to management
  • Record daily inventory levels and locations of bulk and packaged materials at the terminal
  • Prepare inventory reports for customers daily
  • Provide excellent customer service and response to all customer inquiries/concerns
  • Work with Terminal Management to meet financial targets established in budgets
  • Provide emergency response to customers within a reasonable time frame
  • Ensure that all reports, records, and documentation are kept orderly and current
  • Perform all work in strict accordance to company policies and procedures
Qualifications for rep-customer service rep
  • Bachelor’s degree in Construction, Business or other related field OR have a minimum of 2 years of current or recent experience as a Customer Service Representative with a production homebuilder
  • Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work
  • Associate’s Degree from a two-year college or technical school, or comparable experience
  • Demonstrated technical aptitude and positive disposition
  • Candidate must show competency in typing and 10 Key Data Entry test
  • Solid Waste Industry Experience is also preferred
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Rep-Customer Service Rep Job Description

Job Description Example
Our company is looking to fill the role of rep-customer service rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rep-customer service rep
  • Serve as primary communications link between customers and other internal departments in order to facilitate customer orders and requests
  • Assist customers on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts
  • Verify orders and resolve errors or questions on orders as received
  • Serve as a resource to staff, participants and donors when questions arise or actions in the system are needed
  • Support the training and development of staff in our internal customer databases
  • Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards
  • Provide event, database, and customer support
  • Assist in the creation/updating of documentation for internal and user-end processes
  • Enhance the fundraising success of Heart Walks through email campaign support, outbound call projects, and other strategic projects as needed
  • Respond to Live Chats, answer phone calls, and reply to e-mails articulately and in a timely manner
Qualifications for rep-customer service rep
  • Experience with processing automobile titles
  • Basic manufacturing business process knowledge preferred Must be detail-oriented, able to multi-task
  • Ability to travel to each office as assigned
  • Experience in a customer call center environment assisting callers
  • Demonstrates strong level of internal (company) customer service in interactions
  • Demonstrates strong work ethic and commitment to job and company
3

Rep-Customer Service Rep Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of rep-customer service rep. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for rep-customer service rep
  • Act as a liaison between the customer and internal departments
  • Proactively seek to expand product and system knowledge to best service the customer
  • Interviews customers and records interview information into computer
  • Written communication must be clear and concise
  • Handle incoming client/agent calls regarding life insurance
  • Responds to customers via inbound/outbound calls or written correspondence to the day-to-day activities generated by claimant, shareholders, or other participants with relation to our client
  • Researches account and transaction information and record to resolve issues and discrepancies
  • Escalates more complicated issues to appropriate Team Leader or ATL
  • Answering incoming calls using sound judgement and problem solving skills to resolve the customer issue
  • Provide timely and accurate information to incoming customer inquiries which include order status return information, and credit account requests
Qualifications for rep-customer service rep
  • Monday - Friday full time 40 hour work week with full benefits starting at the beginning of the month after 60 days of employment
  • Call center and medical terminology/insurance experience highly preferred
  • Four year college degree in a business curriculum preferred or equivalent experience in a traffic, transportation, or fleet management role with major responsibility at a bulk liquid terminal or packaging and warehouse facility
  • Must be able to work long hours, in excess of 8, when required
  • Ability to pass pre-employment drug screen and background check upon job offer
  • Ability to work in industrial environment
4

Rep-Customer Service Rep Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of rep-customer service rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for rep-customer service rep
  • Check and organize orders afternoon delivery
  • Check and organize orders for same day delivery before cut off
  • Collect waybills and attach to corresponding documents for filing
  • Organize general filing of all related correspondance
  • Check short term consignments and process orders for billing
  • Check and process returns from orders and short term consignment
  • Placing of returned stock back into the system
  • Follow up on long term consignment
  • Follow up on back orders
  • Check and process warrenty claim forms received
Qualifications for rep-customer service rep
  • Ability to demonstrate attendance
  • Experience in a high volume Customer Service Call Center environment
  • Basic knowledge in the field of Customer Relations
  • Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
  • Responsible for accurately relaying customer needs to appropriate field management and technical associates
  • Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
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Rep-Customer Service Rep Job Description

Job Description Example
Our company is growing rapidly and is hiring for a rep-customer service rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for rep-customer service rep
  • Provide research and problem solving to agents as directed by supervisor
  • Provide general customer support
  • Ensure requests, needs and questions are promptly resolved
  • Service and manage all customers’ needs throughout “order to receiving process”
  • Process, distribute or resolve all scanned correspondence and mail returns received and queued to Customer Service
  • Part of or all of any assigned self-pay work queues
  • Answer all calls in a high volume call center setting
  • Conduct inquiries via phone, mail, fax, or walk-in to obtain payment on patient balances
  • Facilitate collection of self-pay balances
  • Make patient payment arrangements on self-pay balances according to departmental self-pay policy guidelines
Qualifications for rep-customer service rep
  • Respond to customer network operation centers that use Auto-dispatch Systems
  • Place after hours’ part orders
  • Perform other functions as required for the successful operation of the organization
  • 6 months or less
  • Personal Computer, Windows Software
  • Ability to navigate and understand product/process guides and training material

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