Field Service Rep Job Description
Field service rep
provides on-the-job training (OJT) to technicians in electronic theory, the use of electronic standards and their application to equipment calibration.
Field Service Rep Duties & Responsibilities
To write an effective field service rep job description, begin by listing detailed duties, responsibilities and expectations. We have included field service rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Laser printers, Dot Matrix printers / Line Printers
Networks, WAN/LAN, Routers, Switches
IPT Phones / VOIP / Wireless
Hardware Installations
Spares Inventory management
Bachelor’s degree required (equivalent work experience may be considered, in lieu of degree)
Coordinate service activity for all Limitorque, actuator products for a specific geographical area or specific group of customers as determined by the Service Manager
Assist customers with service issues in a quick and a cost effective manner
Create a detailed service ticket for each customer service issue that includes all relevant information including pictures, purchase orders, service reports, parts, pricing, Invoice billable tickets in a timely manner
Designs, develops, tests and evaluates networks or network infrastructure and applies knowledge of IA policies, controls and regulations
Field Service Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Rep
List any licenses or certifications required by the position: CIP, NACE, AAMI, A&P, FAA, SW, V3, ITIL, TIA
Education for Field Service Rep
Typically a job would require a certain level of education.
Employers hiring for the field service rep job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, General Education, Technical, Electronics, Associates, Business, Military, Engineering, Law, Computer
Skills for Field Service Rep
Desired skills for field service rep include:
Federal
State and local regulations regarding pest control
Technical data concerning chemicals used and their application
Professional technical experience with micro-computers/PC based systems
Networks and networking techniques
Torque wrenches
Digital volt meters
Technical data concerning chemicals uses and their application
Professional experience with electronic and electro-mechanical engineering
Testing equipment used for verification/checkout and calibration of electronic equipment
Desired experience for field service rep includes:
Microsoft Office experience required (Minimum = Excel, Word + Outlook)
Must be able to work alternate work schedules and/or overtime to support customer
Must possess a working knowledge of Apache Helicopter structural, dynamic, hydraulic, electrical and/or avionics systems
Current/active TS/SCI security clearance with Single-Scope Background Investigation (SSBI) and polygraph
Individual will also conduct training in both formal and informal (mostly on the job training) environments
A qualified individual will closely interface with the customer in planning and operation of DRT and associated products in unique conditions
Field Service Rep Examples
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Field Service Rep Job Description
Job Description Example
Our innovative and growing company is hiring for a field service rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field service rep
- Provides technical training and assistance to junior level personnel
- May supervise other personnel
- Support all Field Service Activities
- This position with require travel 25-50% of the time, both CONUS and OCONUS
- Performs engineering, technical analysis and related duties required for the installation, operation, maintenance
- Modification, and repair of company and customer products and equipment to the customer's satisfaction
- Performs technical installation, operation, and maintenance, to include hardware/software maintenance support, in
- Accordance with customer specifications
- Supports technical manual validation and verification events
- Supports engineering Modification Work Order development
Qualifications for field service rep
- Support will include field testing of selected equipment and software
- Available to travel worldwide
- A current Secret U
- Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation
- Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T
- 3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics/fluidics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment
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Field Service Rep Job Description
Job Description Example
Our company is hiring for a field service rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service rep
- Provides on-the-job training and may oversee field service activities of lower level personnel
- Provides liaison activities with customer and engineering staff, including conducting briefings with customers, vendors, and company representatives
- Acts as local on-site representative to customer's organizations
- Performs, verifies, and/or validates inventories
- Schedules, tracks, and monitors tools and test equipment calibration
- Performs, tracks, and monitors parts procurement
- Travel to customer sites for complaint investigation
- Troubleshooting of application issues
- Acts as the single point of contact for assigned city council districts, regarding constituent issues
- Provides customers with information and issue resolution through face to face interactions
Qualifications for field service rep
- Minimum of NVQ Level 3 in electrical/electronics, together with relevant demonstrable field experience
- Minimum 5+ years practical experience field service maintenance, installation and commissioning is required
- Minimum 3 + years of project experience and excellent oral and written communication skills
- Comprehension of technical and economic aspects of system components
- Working knowledge of industry standards such as API 686, ASME code, ANSI B31.3, ASTM specifications
- Working knowledge of Contracts, approval and submissions, change orders, daily Labour, Equipment and Materials billing, other project documentation and other related aspects to field services
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Field Service Rep Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of field service rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field service rep
- Researches billing disputes, deposits, final bill/bad debt accounts, , to resolve customer issues in a timely manner
- Utilizes Internet services to verify City of San Antonio inspections, certificate of occupancy, property ownership
- Performs routine administrative duties such as data entry, prepare correspondence to customers and maintain area files and databases
- Conducts investigation reports for complex escalated customer inquiries through a variety of communication channels using critical thinking processes
- Documents SAP and SalesForce with detailed case management activities according to procedures
- Participates in public speaking engagements, participates in local business organizations and event functions throughout the business community
- Supporting the delivery of the Community Program business plan
- Supporting the promotion of the department’s objectives to the community and engagement of the community in the initiatives, via a range of media and varying approaches
- Providing advice, expertise and support as required to the community with regard to customer assistance programs offered
- Identify new energy reduction opportunities to increase energy conservation program involvement
Qualifications for field service rep
- Must possess a working knowledge of MV-22 structural, dynamic, hydraulic, electrical and/or avionics systems
- Proficiency with Microsoft Office, Microsoft Project and Microsoft Visio
- The candidate shall possess a Bachelor’s degree in Computer Science, Engineering, or a related discipline (e.g., Information Systems, ), eight (8) years of general experience and five (5) years of relevant experience
- The candidate may possess a technical certification in software and/or hardware certification
- The candidate shall possess familiarity with JIRA software
- Must be able to travel up to three weeks a month to support this contract
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Field Service Rep Job Description
Job Description Example
Our innovative and growing company is looking for a field service rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service rep
- Maintains high customer satisfaction by providing prompt and precise communication on all issues (i.e., construction projects, outages, billing concerns)
- Escalates issues or potential problems to appropriate peers and/or chain-of-command
- Using customer feedback, brainstorms and proposes new program offerings for benefit of all low-income and fixed-income customers, and those with distinct needs
- Contributes to the development and/or services of the program by researching and resolving customer problems, and recommending services in order to achieve customer satisfaction and loyalty
- Develops, maintains and promotes effective working relationships and partnerships with stakeholders (internal and external) and customers
- Supports and assists with the coordination and delivery of workshops and events
- Assist Energy Delivery and Gas Delivery business units with customer communication during extended outages (patrolling, door hanging, critical care contact, etc)
- Participation in rotational weekly call-duty
- Evening and weekend work duties (i.e., HOA/NA meetings, Extended Outages, Outreach etc)
- Assist customers to acquire services that facilitate program goals
Qualifications for field service rep
- 1 year telephone Customer Service Representative is helpful
- Ability to work under pressure and communicate professionally with irate customers
- Ability to easily acclimate to modified schedules and shifts
- Accustomed to using mobile tools and applications
- Flexibility with travel requirements in order to support customer and business needs
- Must be able to function in a demanding on-call, around the clock operational environment
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Field Service Rep Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of field service rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service rep
- Selected candidate will be part of an existing team of FSRs collocated with USG representatives supporting USMC V-22 flight operations and maintenance activities
- Must possess political and communication skills to be able to function without support from other field service representatives
- Develops and provides solutions to a wide variety of highly complex MV-22 technical problems without assistance
- Alternate work schedules and or overtime may be required to support customer requirements
- Advise and act as a consultant to the customer regarding maintenance management planning and execution, maintenance training and certifications, training and execution of proper and comprehensive NALCOMIS/OOMA maintenance documentation, supply, facilities, data and computer resources, and expediting other non-material solutions to Readiness challenges from other areas of Integrated Logistics Support
- Engage senior commissioned and non-commissioned squadron and group maintenance leadership daily to affect enhanced platform Readiness through proactive assistance with maintenance management, planning, training and execution
- Utilize both on-site close end-user interaction OEM Data Analytics reach back support to effectively improve the Non-Mission Capable Maintenance rate of the fielded weapon system, and inform the customer’s best practices for potential application throughout the fleet
- Lead the efforts to provide maintenance and asset management instruction and mentoring to various operational- level maintenance work centers and Maintenance Control personnel, to include QA and QA Management centers
- Analyze 3M documentation and reports, and formulate management and training plans to increase efficiency and improve both aircraft and maintenance task performance
- Serve as MV-22 technical and maintenance subject matter expert and Readiness advisor to various entities within the Naval Aviation Enterprise, to include T/M/S Lead, CNAF, and Naval Air Systems Command representatives
Qualifications for field service rep
- Possess a minimum of a High School Degree or equivalent
- BMET/CRES Certification a plus
- May be assigned as primary contact for C3 linear accelerator or TrueBeam machine once training requirements are completed
- Has or will complete ongoing training with more tenured FSR(s)
- Experience in manufacturing, field installation and operation of Engineered machinery
- Bachelor’s degree, Six additional years of related experience may substitute for the degree requirement