Technical Service Rep Job Description

Technical Service Rep Job Description

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Technical service rep provides routine service and support regarding boilers, reverse osmosis, cooling towers, controllers, etc.

Technical Service Rep Duties & Responsibilities

To write an effective technical service rep job description, begin by listing detailed duties, responsibilities and expectations. We have included technical service rep job description templates that you can modify and use.

Sample responsibilities for this position include:

Support new product/application development and launches
Monitor and control key performance indicators within product service environments to drive problem resolution and product improvement initiatives that are critical to customer performance expectations
Manage day-to-day customer communication and conflict resolution
Manage material forecasting and inventory management
Effectively support the customer and adapt to the daily challenges within the production environment to ensure that customer’s production and quality targets are met
Manage the day-to-day customer communication and conflict
Provide material forecasting and inventory management
Primary contact person for all customer complaints and questions
Conduct laboratory experiments that support new application technology and technical service objectives
Provide competent and efficient technical service to our customers

Technical Service Rep Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Service Rep

List any licenses or certifications required by the position: NACE, CIP, ASE, FROSIO

Education for Technical Service Rep

Typically a job would require a certain level of education.

Employers hiring for the technical service rep job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Business, Associates, Chemistry, Engineering, Science, Education, Industrial, Business/Management, General Education

Skills for Technical Service Rep

Desired skills for technical service rep include:

Boilers
Cooling towers
Wastewater treatment systems
Word
Computers
Power Point
Faxes
Outlook
Phones
Business administrative and clerical procedures and systems

Desired experience for technical service rep includes:

Maintain a safe work environment by complying with all safety policies and procedures
Provide technical service support to distribution and OEM accounts in assigned region
Grow OEM business (primarily KC/Furniture) in same geography
Responds to comprehensive questions and concerns from the customer regarding product lines and general operations
Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design
Demonstrates strong customer service and interpersonal communication skills when obtaining required requisition or specimen information that has not been provided.Handles all customer service inquires received by telephone, fax or email regarding reporting of patient results, inquires of tests and services, concerns of service failures and other duties to provide superior service

Technical Service Rep Examples

1

Technical Service Rep Job Description

Job Description Example
Our company is growing rapidly and is looking for a technical service rep. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service rep
  • Maintains knowledge of Fleet refinishing equipment and techniques
  • Respond to customer complaints by working with customer to troubleshoot any issues that may arise with Dawn products
  • Elevate most complex technical customer issues to higher level management and/or Technical Sales Reps
  • Manage technical relationships with assigned customers
  • Provide individual technical support to small to midsized Dawn customers, or work on a team for larger customers
  • Have general knowledge of and ability to demonstrate Dawn products
  • Train Dawn customers in the use of Dawn products to increase customer access to new and existing product categories
  • Contribute to sales activities by providing technical knowledge of Dawn products
  • Work with NPD, engineering, manufacturing, and quality control to identify user and/or product issues
  • Exhibit excellent safety leadership in the workplace, consistent with company and site Quality, Safety, Health and Environmental goals
Qualifications for technical service rep
  • Understand technical (lab, research, ) principles and practices
  • Bachelor’s Degree in Engineering or other relevant technical degree from an accredited university
  • 0-1 years of experience, preferably in customer service
  • Proficiency in multiple processing systems and browsers, settings
  • Partner with all customers despite varied technical abilities
  • Experience troubleshooting current operating systems
2

Technical Service Rep Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of technical service rep. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service rep
  • Assist on the Preparation and Qualification of Water Treatment equipment before and after each job
  • Prepares all required job reports, including equipment performance and utilization reports and other Key Performance Indicators (KPI)
  • Actively participates in training and development of Assistant Technical Service Reps and other Assistant Personnel
  • Perform routine maintenance, safety and accuracy checks on assigned equipment
  • Apply foundational mechanical skills in hydraulics, pneumatics, pressure, rotating equipment, water chemistry and aptitude to hands on experience
  • Troubleshooting issues using foundational mechanical, fluids dynamics and chemical skills
  • Follow a Fixed Step Training Program to obtain the necessary skill set to succeed
  • Provides intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management with Sales
  • This position has the obligation to demonstrate all Dawn products through the makeup of each product in the customer’s facility, troubleshoot all Dawn products in the customer’s facilities and generally assist customers with the development and implementation of new products and ideas using Dawn products as the foundation
  • This position collaborates with customer service, territory managers, regional sales managers, the Sales leadership, NPD and operations leaders to ensure adequate commercial product and service stream to meet sales and profit goals
Qualifications for technical service rep
  • Troubleshooting basic VPN connectivity
  • Minimum of two years of experience in a troubleshooting and repair capacity required, preferably in the Home Standby Generator, Commercial Standby Generator field
  • The successful candidate will be required to perform field inspections which will include climbing ladders, working at heights, and entering confined spaces
  • Minimum 3 years of technical experience in the baking industry required
  • Advanced Technical Training through AIB or its equivalent is required
  • Strong working knowledge of ingredient functionality
3

Technical Service Rep Job Description

Job Description Example
Our growing company is hiring for a technical service rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical service rep
  • Present new products to customers in the assigned territory
  • Achieve and exceed goals and objectives set by Sales leader
  • Maintain and work within agreed upon budget
  • Manage Dawn MAP systems within customer base
  • Prepare visit reports, weekly planners, sales reports and project briefs in a timely and professional manner
  • Work closely with Technical Service Reps to address customer concerns
  • Work Safely in all working environments and follow all OHS safety standards
  • Safeguard company assets in general but most specifically those within your area of responsibility
  • Establish a working relationship with customers / fellow employees
  • Review and advice on product applications consumed in our contract
Qualifications for technical service rep
  • Proven track record of success in a team environment
  • Previous experience in dealing with parts and service
  • Moderate understanding of hydraulics / hydraulic systems and exceptional mechanical aptitude / ability preferred
  • Ability to read blueprints, bill of materials, electrical and hydraulic schematics, parts / operating manuals and mounting instructions
  • Excellent customer service skills including phone and email etiquette, filing and ability to use standard office equipment
  • Familiarity with and ability to use Microsoft Office
4

Technical Service Rep Job Description

Job Description Example
Our growing company is looking to fill the role of technical service rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical service rep
  • Conduct product tests on tophammer and DTH equipment
  • Develop technical parameters with key customer contacts
  • Identify areas for performance improvement and propose solutions
  • Assist with all EPIROC customer needs as required
  • Become proficient at identifying surface defects in Class A-QG06 material, as they are the most common non-conformances
  • Answer technical and various related product phone calls and emails (may be required to be on call during off business hours)
  • Assist external customers to identify fixtures and replacement parts, as needed
  • Assist Post Sales with replacement parts and troubleshooting
  • Responsible for capturing data in proper format as directed
  • Handling of high volume incoming technically-related calls and emails from customers within the set quality standards
Qualifications for technical service rep
  • Network Fundamentals / Knowledge of Internet and LAN technology, including TCP/IP Protocols
  • 3 years of Energy/ Oil and Gas or relevant experience
  • Willingness to work in offshore / land, in harsh climates, without geographical restriction
  • Must be able/willing to lift 60lbs
  • Must be able/willing to climb stairs/ladders, bend over, squat, and kneel
  • Must be able/willing to travel with minimal notice 40% of the time
5

Technical Service Rep Job Description

Job Description Example
Our innovative and growing company is hiring for a technical service rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical service rep
  • Working closely with Supervisors to resolve customer complaints in a timely fashion
  • Write and respond appropriately in all customer interactions
  • Manage customer relationships by performing the full range of tech support functions
  • Uses common courtesy and discretion to achieve service plan
  • Communicate and overcome payments agreements
  • Takes accountability for and resolves all payments issues and follow up when appropriate
  • Provide on-site expertise of products, their application, and performance
  • Monitor paint booth operation of automatic spray equipment (e.g., bells, robots)
  • Ensure production readiness and coordinate equipment repairs with Maintenance Department
  • Continuously inspect and evaluate painted units for defects (e.g., sags, thin paint, drips, craters) and for proper topcoat application
Qualifications for technical service rep
  • A+ or Net+ certification
  • Technical or Associate’s Degree in a relevant field of study
  • 5 year of Energy or relevant experience
  • Offshore Drilling Platform Safety Training
  • BOSIET Certification
  • HUET Certification

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