Support Rep Job Description
Support rep
provides production support of Windows/Unix Servers, SQL Servers, Web Servers, Application support, Network appliances, Cloudera Hadoop and other infrastructure that will be built.
Support Rep Duties & Responsibilities
To write an effective support rep job description, begin by listing detailed duties, responsibilities and expectations. We have included support rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Tracks purchase orders, blanket orders, and delivery status
Provides customer support for the team including order processing, billing, customer follow-up, office supplies ordering, , on an as needed basis
Schedules business appointments, produces correspondence, and provides other administrative duties such as typing, filing, telephone coverage, and travel arrangements
Produces and disseminates necessary daily, weekly and monthly reports regarding business activities
Interacts with other TSMs to inquire about repair estimates and when necessary, transfers customer calls inquiring about such estimates
Interacts with equipment manufacturers and vendors regarding various repair inquiries such as, status on repairs, billing and/or shipments
Calculates retail costs of repairs after itemized faxed estimates are received from manufacturers and vendors
Provides phone support for ProRepair
Responsible for following all ISO procedures
Coordinates shipping and receiving schedules according to production order status (POS) requirements
Support Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Rep
List any licenses or certifications required by the position: HIPAA, NBFAA, CCNA, I.T, MCSE, ITIL, MCP, CPR, MCAD, CWNA
Education for Support Rep
Typically a job would require a certain level of education.
Employers hiring for the support rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Associates, Communication, Supervision, Business, Computing, Technical, Business/Administration, Economics
Skills for Support Rep
Desired skills for support rep include:
Data and voice network concepts
Microsoft Office suite
Common network services like DNS
Database Systems Administration
Email Servers
FTP Servers
Web Servers
Locating IP
Network troubleshooting
Supporting remote users
Desired experience for support rep includes:
Communicating as needed to advise of backorders, delayed orders, unavailable product
Microsoft Suite knowledge recommended
Ability to utilize the internet and Microsoft Office
Ability to handle diverse customers and cope with difficult customer situations
Must be detail-oriented and possess exceptional problem-solving and follow-up skills
Fluent in the Spanish language is strongly preferred
Support Rep Examples
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Support Rep Job Description
Job Description Example
Our company is looking to fill the role of support rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support rep
- Checks and verifies the accuracy of incoming and outgoing shipments and orders
- Serves as point of contact for carriers with any shipping or receiving related questions and makes appointments
- Prepares and runs pick tickets for loaders to pull shipping manifests
- Coordinates customer pick-ups for small orders
- Researches pick ticket problems
- Maintain and update Host & WMS system files and Excel spreadsheets and other clerical duties assigned
- Prepares daily/weekly management and KPI graphs using statistical information gathered from appropriate managers
- Answers and screens incoming calls and places calls as may be requested
- Assists in word processing, spreadsheet applications and graphical applications as required
- Develops and maintains filing system to meet recordkeeping needs
Qualifications for support rep
- Associates Degree or some college strongly preferred
- Previous experience in the banking industry strongly preferred
- Bachelor Degree in computer science, biotechnology, biology – or similar
- Familiarity with Cytogenetic or Pathology industries
- Experience in Customer Support or as Cytogenetic Lab Technician
- Experience using workstation and PC hardware/software, strong systems knowledge and experience working with CRM
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Support Rep Job Description
Job Description Example
Our innovative and growing company is looking for a support rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support rep
- The associate is regularly required to stand, use hand and reach with hands and arms
- The associate may sit, climb or balance, talk or hear
- Reasonable accommodations may be made to enable the individuals with disabilities to perform essential functions
- Answers customer inquiries in a friendly and professional manner and provides timely, accurate resolution to basic bill payment inquiries and assists with processing payments with minimal supervision
- Accurately identifies and routes calls better suited for the Client and other general inquiries that need to be referred to other skill groups in Customer Service
- Identifies potential system or process-related issues and escalates appropriately
- Provide clerical support to departments within Revenue Cycle Management
- Facilitate workflows involving remote employees by assisting with document handling and retrieval
- Communicates effectively with other areas within the Revenue Cycle group to facilitate fulfilment of information requests
- Promote harmonious work environment
Qualifications for support rep
- Capable of creative problem solving, and ability to work independently
- Microsoft Office and Internet experience required
- Call Center and/or retail sales experience preferred
- 1 or more years in an in-bound call center preferred
- Experience using Salesforce or a similar trouble ticket tracking system preferred
- Communicates appropriately with outside vendors to ensure that requests are fufilled in an accurate, timely, and compliant manner
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Support Rep Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support rep
- Communicate effectively with management to obtain issue resulotuion and determining work priority
- Ability to understand and properly follow work direction related to disparate tasks
- Ability to be trained on and successfully utilize practice management systems for clerical level tasks (status updates, document retrieval/generation)
- Ability to efficiently utilize standard office technology
- Ability to maintain production and quality standards as required
- Attain specified metric targets
- Works a standard shift but may occasionally be asked to work a different shift
- Inventory duties additional shipping/receiving/stocking as needed
- Driving severity one issues to achieve swift return to service outcomes
- Lead critical site list customer cases to expedite solutions
Qualifications for support rep
- Requires at least one year of experience in a similar position
- Expediting delivery of critical fixes for customer satisfaction
- Successfully work with and coordinate support assets, taking management and escalation actions as needed to achieve optimal customer outcomes
- Assessment of risk throughout engagements, of plans and actions managing critical paths to optimize customer outcomes
- Provide communication excellence to ensure clarity of understanding in all cases
- Receive customer orders/files from a variety of customer portal systems including DDX, 3M, ConnectionCenter, 3Shape Communicate and CS Connect-Carestream
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Support Rep Job Description
Job Description Example
Our growing company is hiring for a support rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support rep
- Pull files and send work tickets to the Design department for Modeling and CAD products requiring additional design and review
- Assign files to the Nesting department and/or send work tickets to the Emax department for production
- Provide customer support with all STL file submittal concerns
- Provide outstanding customer support and assist customers with questions regarding materials, issues with design, shade requirements and any shipment or receivable delays
- Receive completed units from the furnace and sort by customer
- Identify and re-process all defected units and communicated delays to the customer
- Run a transaction report in Labnet by customer and date, sign off verify file assurance process was completed, attach verified report to invoice and submit a copy to the Supervisor
- May handle some inbound/outbound calls to adverse carriers, field claims, vendors, or attorneys
- Sends and receives electronic communications to adverse carries and/or vendors
- Process incoming electronic correspondence and router accordingly
Qualifications for support rep
- Gathers or follows up on any documentation needed to aid in claims resolution
- Ability to lift up to 65 lbs, printers, printer spools, a lot of walking, across parking lots, between 3 different buildings, delivering supplies to multiple locations
- Strong computer skills, understanding of operating systems, Outlook, Excel, PowerPoint, Word
- Ability to deal with downtime and repetitive tasks
- Responsible for large amounts of Personnel Information
- Previous experience working in a call center strongly preferred
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Support Rep Job Description
Job Description Example
Our company is looking for a support rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support rep
- Processes block entries for all daily settlements
- Performs a callback on all data entry for ATM/Debit cards completed the preceding day
- Performs a callback on all scanning done for the Business credit card portfolio
- Prepares and distributes various certifications and reports for the ATM/Debit cards and Business credit card portfolio
- Conducts monthly audits and certifications
- Handles lost, stolen or fraudulent card issues
- Resolves customer inquiries and complaints within given authority
- Operates computer efficiently to process account activity
- Perform card maintenance on mainframe (ITI) including the addition, deletion and creation of port name lines
- Opens mail using the Opex 51 and 150 extracting equipment
Qualifications for support rep
- Strong understanding of current process and procedures and may identify opportunities for improvement
- Provides electronic submission for automated accounts
- Prepares customized batch report following customers written instructions, email, faxes, or copies finished deposit information by designated cutoff
- Safeguards all confidential information for financial privacy and HIPPA compliance
- Files, necessary documents, coupons and check storage
- Provides customer service information to customers and other Bank officers regarding deposits and archived information