Sales Support Rep Job Description
Sales support rep
provides solid back office support to the front sales team and optimize the practice of sales process and improve sales effectiveness.
Sales Support Rep Duties & Responsibilities
To write an effective sales support rep job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Interacts with small and medium business customers via telephone
Promote renewals, up-sell and sell new opportunities within existing and competitive accounts in an assigned market segment
Maintains expected call volume of 60 calls per day, calling on new business leads and existing customers
Develops relationships with key decision makers, understand and respond to customer needs, tracks and monitors account activity
Works daily with channel partners to help close business
Preparation of renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received
Review and interpretation of contractual terms and conditions
Validation of customer asset lists
Understand product, systems and processes to assist in selling maintenance renewals
Field inbound calls from various sources and work to understand and satisfy the request
Sales Support Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Sales Support Rep
List any licenses or certifications required by the position: SFDC, APICS
Education for Sales Support Rep
Typically a job would require a certain level of education.
Employers hiring for the sales support rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Technical, Marketing, Associates, Business, Business/Administration, Nursing, Performance, Medical
Skills for Sales Support Rep
Desired skills for sales support rep include:
Sales cycle and solution selling techniques
Industry trends
Ordering process
Payments Industry
Product information and configuration and systems used daily by the sales support team
Sales process
SAP
Various office equipment and be knowledgeable of the Internet
Company products
Data processing solutions and Microsoft Office software
Desired experience for sales support rep includes:
Timely resolution of backlog in assigned territory
Collaborate with marketing, support, sales management, product management and account management to facilitate new programs, messages, campaigns, and offerings
Portuguese (preferred) or Spanish speaker
Account planning experience and involvement in the alignment of sales, channel, professional services and training teams around renewal events
Ability to forecast maintenance bookings and a strong desire and willingness to learn
Apt ability to multi-tasker and juggle priorities to facilitate on-time Maintenance & Support Renewals
Sales Support Rep Examples
1
Sales Support Rep Job Description
Job Description Example
Our company is hiring for a sales support rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support rep
- Resolve disputed accounts receivables
- Attend on-site product research and testing
- Develop strategic training plans for global retail sellers with high focus in North America, to influence purchase decisions at point of sale and grow the brand
- Lead and manage team, on development of virtual training, print, video, and interactive training tools for whole NA portfolio and lead content development for Moto Premium devices
- Prepare and deliver effective oral and written presentations to impact internal and external customer training assessments
- Build strategic relationships with key customers within telecommunication and retail industry
- Manage budget dollars and work with agencies to deliver content on-time
- Understand current methods and metrics to identify areas of opportunity within existing content to adjust where needed
- Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience
- Meet or exceed individual performance guidelines for all phone statistics (not ready time, log-in/log-out, log-in duration time, call length, and % calls presented/answered, ) in order to contribute to the department’s overall service level
Qualifications for sales support rep
- This position requires strong interpersonal skills ability to work under pressure with a professional attitude
- Ability to work a variety of shifts assigned by seniority according to operational needs
- 1-2 years’ experience with distributor relationships
- Travel at least 2 days a week
- The individual must have an entrepreneurial spirit and not afraid to making cold calls
- Minimum 1+ year call center and/or customer service work experience
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Sales Support Rep Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of sales support rep. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support rep
- Provides information concerning vendor and product information
- Maintain confidentiality of trade secrets, proprietary information
- Trade corrections are processed when execution adjustments are needed
- Online cancelled trade reports are processed multiple times each day and forwarded out to reps for sales follow up
- Position sell-outs for insufficient funds along with account close-outs are handled by the FI Sales Support Team when requests are received
- Trades placed via the manual ticket process are reviewed daily to ensure accuracy
- Manage and coordinate order books with the trading desk which are client indications of interest for new issue fixed income securities
- Review Department production blotter on Tableau for accuracy and any potential data issue
- Maintain an adjustment log for the blotter when adjustments are needed
- Department contact lists and regional coverages are updated as changes occur
Qualifications for sales support rep
- Must be willing to work late evenings and weekend shifts
- Strong soft, verbal, and written communication skills
- Strong computer skills, including Internet, MS Outlook, Word and Excel
- Associate’s or Bachelor’s degree in a systems solutions field preferred
- Proficiency in Microsoft Office and Windows required
- Effective oral, written and persuasive communication skills with customers and peers is essential
3
Sales Support Rep Job Description
Job Description Example
Our growing company is hiring for a sales support rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales support rep
- Provide support for various internal departments(business analytics, marketing)
- FI Sales Support is the department liaison with the FIS Supervision team
- Review excess mark-up report and work with Supervision where needed
- Review control report that focuses on Solicited vs
- Perform research where needed to support compliance/supervisory issues
- Manage the department client e-mail system (Kana)
- Some phone may be required to resolve client email questions (Kana)
- Create fixed income portfolio reports at the request of sales representatives for both internal use and direct client communications
- Provide official statements / prospectus documents to clients who have placed indications of interest for new issues
- General office administrative duties, mgmt
Qualifications for sales support rep
- 2 years of clerical or office related experience
- Intermediate level skill in Microsoft Outlook and Excel
- Experience working with scanning systems preferable
- Ability to learn operational and support reporting systems
- Research and Resolution problem solving
- Desire to engage customers in an upbeat, helpful manner
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Sales Support Rep Job Description
Job Description Example
Our innovative and growing company is hiring for a sales support rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales support rep
- Measure the results of various promotions and/or programs
- Generate quotes and proposals for Account Managers on reorders
- Communicates with Account Manager team and District Sales Manager daily on status and or issues related to production progress
- Provide timely updates to District Sales Manager and Account Managers on task progress and completion
- Other duties, as assigned by the District Sales Manager
- Works with Group Sales Executive, FSR’s and Sales Manager to ensure that all sales and consumer related issues are addressed
- Complete all tasks assigned in a timely and accurate manner and in accordance to approved Policies and Procedures, Desk Procedures, Desk Procedures, CMS and management requirements
- Knowledge of Medicare Parts A and B, Medicare Supplements, and all other competitive Medicare options
- Performs other duties and assists with special projects as required
- A minimum of two years’ experience in the health insurance industry in a service environment required
Qualifications for sales support rep
- Sales/Customer Service Background
- Ability to multi-task (especially while talking on the phone)
- Must be able to travel up to 20-30% of the time between HMH offices and/or driving between customer sites
- 2 - 3 Years Experience working in a sales or customer service environment
- Bachelor’s Degree in Business Administration, Finance, Statistics, Supply Chain or related disciplines
- 2+ years of experience in Finance, Sales or Operations, Semiconductor industry preferred
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Sales Support Rep Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales support rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales support rep
- Candidate must be proficient with Microsoft Excel, Word, and PowerPoint
- Provide first contact with customers, dealers, and sales and service reps concerning machine orders, returns, shipments and other products
- Receive and enter phone and e-mail orders according to key performance indicators
- Registering/administrating customer orders (machine orders and service contracts)
- Call Sales and customers when necessary to advise shipments delay and/or information necessary to process orders
- Support the Sales organization by relaying messages to the appropriate stakeholders
- Monitor backorders and make changes to or cancel orders/backorders
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped)
- Initiate file maintenance for corrections to customer files
- Handle customer complaints in a professional manner
Qualifications for sales support rep
- Understanding of production planning concepts, a plus
- At least three years of experienced in direct/indirect sales
- Handling high volume, low value transactions
- Back office combined with indirect/direct sales abilities
- Target oriented based role
- Deep knowledge in spoken & written English