IT Support Job Description
IT support
provides technical and operational expertise to continuously improve the performance, reliability and delivery of Microsoft Active Directory, DNS, DHCP and certificate services.
IT Support Duties & Responsibilities
To write an effective IT support job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support job description templates that you can modify and use.
Sample responsibilities for this position include:
Installing, configuring, monitoring, maintaining and supporting workstations including operating system and applications, laptops, printers and servers
To take responsibility for documentation of procedures and processes in order to support the IT Helpdesk
To provide first-line technical support and assistance to internal customers on all matters relating to IT through the IT Helpdesk
To support the IT Department on an as-needed basis
Assist in monitoring and supporting File/Print, FTP and Application servers
Assist in general overall network maintenance and deployment of new technologies
Contacts and coordinates with corporate IT to resolve any network issues
Change and Manage server backup tapes
Update and maintain internal SharePoint database
Assist with other projects and duties assigned by manager
IT Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Support
List any licenses or certifications required by the position: CCNA, CLI, IOS, ITIL, MCSA, MCP, WAN, LAN, HP, MCSE
Education for IT Support
Typically a job would require a certain level of education.
Employers hiring for the IT support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Information Technology, Associates, Business, Engineering, Computer, Information Systems, Technology
Skills for IT Support
Desired skills for IT support include:
Active Directory
DNS
DHCP
Microsoft Office applications
AutoCAD
ProjectWise
Skill in the installation and maintenance of information technology hardware and software
MicroStation
Personal computer and peripherals
Printers
Desired experience for IT support includes:
2-3 years IT Experience (Helpdesk and Support)
A relevant educational qualification in IT
Previous experience in documenting procedures
Previous experience with technology and software for business
College or University degree in Computer Science or related disciplines
2-5 year of experience in a technological setting ideally within a corporate support environment
IT Support Examples
1
IT Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support
- Implements backup and recovery protocols
- Participates in the identification of appropriate vendors and handles the purchasing of new equipment
- Maintains an adequate inventory of systems, subsystems, and component parts used/needed by staff members
- Software licenses management
- Providing exceptional customer service and support
- Helping to develop a variety of training materials, including manuals, quick reference guides, and on-line documentation
- Providing phone and computer training for all new employees via classroom training or one-on-one training
- Working with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software
- Assist in maintaining local servers and participating in disaster recovery operations
- Setting up new staff on new computers
Qualifications for IT support
- Takes initial telephone or email inquiries and field trouble tickets, escalating them appropriately, and clearing the queue at the end of each workday, while providing assistance to users troubleshooting relatively simple software or network problems
- Setup new users with appropriate hardware and software, and anticipate their needs ahead of scheduled first day of work
- Current clean driving license preferred for visits to other CMS offices, customer and vendor sites
- Certification and proficiency in Microsoft Office Specialist
- Extensive technical experience with PCs
- Excellent knowledge of Windows OS
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IT Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support
- Configure PC hardware, assemble andupgrade systems, install RAM, video cards, and other peripherals
- Helping resolve any technical issuespreventing IT-related applications from operating properly for the end-user
- Helping users use VPN to connect totheir office PC from home
- Helping users configure handheld devicesto access company email accounts
- Document support and operations processes
- Purchasing hardware and software
- Willingness to travel and support other offices in Europe
- Take part in On Call rotation support schedule
- Data Recovery of NAS devices / Servers / Phone system and Maintaining Backups of all important data from all departments
- Maintaining phone system, NAS devices, and any other onsite servers and storage devices
Qualifications for IT support
- Experience with Mac hardware and software is a plus
- 2-3 years of experience with Security technologies
- Working knowledge of document management software litigation support software
- Four-year degree preferred, equivalent experience considered
- Our team running smoothly by setting up, maintaining, and supporting the IT infrastructure
- Must be highly motivated with the ability to assimilate and learn new technologies
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IT Support Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support
- Use help-desk tracking system
- Provide cover for the Senior Customer Support Engineer & the IT Support Technician
- Interacting with and managing 3rd party providers
- Deliver prompt and professional solutions for user inquires via phone, email, online
- Provide On-Call Support in a rotating Team
- Maintain and improve IT documentation for future reference
- Assist with the day-to-day operations of the dedicated IT support teams and monitor the service desk
- Report on performance, trend analysis, call categories and recurring issues
- Maintain VoIP system
- Maintain and assist SharePoint Site owners
Qualifications for IT support
- Must have excellent knowledge of Microsoft Windows 7 and later Windows operating systems, Mac OS X, iOS, and Microsoft Office 2010
- Must have significant experience providing support to end-users, resolving problems with Microsoft Office, Internet Explorer/Firefox, printing, remote access
- Experience in the radio or broadcast industry preferred
- Experience with hosted productivity and communications applications, including Google, Box, MS Office, Adobe, contact center tools, and the ability to train and support employees on their use
- Knowledge of Apple and Android mobile phone hardware and the ability to advise and help employees with those tools
- Ability to support and assist employees using AV systems, both on-site and remote, including Apple TV, Jabber, Proximity, WebEx, projectors, audio and videoconferencing
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IT Support Job Description
Job Description Example
Our company is hiring for an IT support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support
- Support IT project initiatives as required
- Responsible for maintaining, monitoring, and providing technical support for client's network and satellite services, data, and application environments perpetually running at peak performance by detecting and acting on all exceptions and anomalies
- Maintaining, monitoring, alerting, and coordinating network satellite service
- Monitor production applications, servers, network, and satellite transport using a combination of monitoring tools to ensure availability
- Respond to automated alerts from monitoring tools according to procedure
- Diagnose cause where appropriate and resolve expeditiously
- Escalate issues and problems according to procedures and best judgment
- Perform periodic health checks of systems and applications
- Use judgment and knowledge of networking, systems, and satellite transport to identify problems as they occur and decide on best course of action to resolve
- Write coherent trouble ticket notes on production incidents and problems
Qualifications for IT support
- Experienced in configuring/maintenance of Networking devices and Hardware
- The candidate will have proven experience (a minimum of 3-5 years) working in a dedicated support environment
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- Strong sense of ownership and ability to follow tasks through to completion
- Broad experience of IT Systems
- Relevant third level degree qualification required as well experience with ITIL Framework, Windows 7, Sharepoint 2013 and Cisco will be an advantage
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IT Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of IT support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT support
- Follow written and verbal procedures from manager for majority of problem-solving
- Assist network in troubleshooting and resolving uplink satellite issue and receiver concerns
- Work closely with Field Service Engineers on commission new installs and correcting ones that have fallen out of spec
- Operate under some supervision
- Work is reviewed for appropriateness, accuracy, and adherence to written guidelines primarily by exception
- Monitor & maintain incoming content delivery system
- Voice Operations Experience
- Be able to Support the Business with any technical queries relating to Voice
- Provide all necessary functions for Help Desk and Desktop support
- With the assist of the US technical teams, troubleshoot all other IT infrastructure in the London server room as necessary including network, servers, telecoms and physical plant (heating/cooling)
Qualifications for IT support
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software
- Must be able to perform basic computer troubleshooting with PC hardware and software
- The daily monitoring of the companies call management system to ensure that the 'end users' receive an excellent level of service
- Minimum 2 years of progressive work experience in satellite, network, and/or radio industry preferred
- Basic knowledge of routers, network protocols, audio routing and processing
- Minimum 3 years previous experience in IT Helpdesk