Desk Support Job Description

Desk Support Job Description

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181 votes for Desk Support
Desk support provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance, hardware installation/replacement.

Desk Support Duties & Responsibilities

To write an effective desk support job description, begin by listing detailed duties, responsibilities and expectations. We have included desk support job description templates that you can modify and use.

Sample responsibilities for this position include:

Serve as a key resource in efforts to prevent potential loss of business resulting from service or transactional efforts
Verify & amend trade booking (Enter as of/internal trades if required)
Review TD Position, P&L, and Cash Reconciliations and correct discrepancies
Trade Affirmation, T+0 (OTC mostly)
Monitor Electronic Platforms (TT, WebIce)
Process Client Allocations
Trade Discrepancy and Fail Review with Operations
Assist in coordination in New Account Setup process
T+0 P&L and Risk , ensure LOB/traders agree and manage signoff process
Reconcile P&L and Risk on T+1 with P&L team

Desk Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Desk Support

List any licenses or certifications required by the position: ITIL, MCSE, IAT, RSA, SCCM, MDT, MCP, MS, HDI, HTTPS

Education for Desk Support

Typically a job would require a certain level of education.

Employers hiring for the desk support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Associates, Engineering, Information Systems, Computer, Information Technology, Business, Management

Skills for Desk Support

Desired skills for desk support include:

VPN software
Locating IP
Network troubleshooting
TCP/IP addresses
Supporting remote users
Data and voice network concepts
Active Directory
Computer hardware/software concepts
Hardware/software concepts
Products

Desired experience for desk support includes:

Strong knowledge of Microsoft and OS X based operating systems
Strong knowledge of troubleshooting advanced MS Office and Outlook issues
Series 7 FINRA registration
Focused on accuracy
As we support London trading desk, work on Polish holidays and work on shift pattern is required
Regulatory Functions/Requests

Desk Support Examples

1

Desk Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of desk support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk support
  • Interface with FO / BO / External Vendors / Clients on general queries
  • Coordinate with new product approval process (NPAPs, ISAPs, IAPs)
  • Participate in testing and sign off
  • Attempt to resolve all incidents directly with customers (Internal and External) using prior experience, documentation, reference knowledgebase, remote access tools, When necessary delegate the incident to other appropriate IT team members
  • Prompt identification, analysis, and diagnosis of all support issues providing customers with frequents updates on the status of their support request including an ETA for a resolution deploying a loaner machine to end users whose issue is preventing them from completing their job responsibilities
  • Timely escalation of all unresolved support requests to tier 2 Support Desk technicians
  • Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects
  • Troubleshooting and resolving customer issues, including identifying user errors, unit issues, RF abnormalities and network related problems
  • Responsible for maintaining the troubleshooting process for customers (internal and external) reported issues.��
  • Acts as a liaison between Engineering, Operations, Sales, Marketing, Customer Care, Corporate Engineering and our customers
Qualifications for desk support
  • Ability to be organized, share knowledge and work independently collaboratively
  • Is committed to taking on challenges with a high level of energy
  • Makes decisions that are in the best interest of the company and strives to align self with company core values
  • Able to communicate effectively and persuasively in order to gain resources for the department
  • Works effectively with others on projects, tasks, and decision making
  • Minimum 2 years of relevant technical experience (Retail Stores Support, Desktop Support, Applications/Communications Support)
2

Desk Support Job Description

Job Description Example
Our growing company is hiring for a desk support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desk support
  • Monitor status and functionality of systems and applications
  • All receptionist responsibilities (answering phones, greeting visitors, lobby set-up, process deliveries and mail)
  • Assisting with opening the new customer/client files into the database syste
  • Office supplies, work/copy room upkeep, assisting Escrow teams as needed
  • Respond to calls, e-ails and requests through the ticketing system and provide prompt, accurate responses and services through phone and e-mail
  • Provide outstanding customer service to end users
  • Handle a high volume of inbound phone calls that originate from various parts of the business
  • Document all work into the ticketing system
  • Install, configure and upgrade computer hardware / software
  • Initiate event bridges that result from an outage or critical event
Qualifications for desk support
  • Strong user and security group AD and Exchange administration
  • Bachelor’s degree or equivalent technical training in a computer related field of study
  • Maintain stability of performance under pressure
  • Must be able to walk between 5,000-10,000 steps per day
  • Ability to lift 35 lbs.Search Jobs US
  • Experience with phone systems such as Avaya and Cisco
3

Desk Support Job Description

Job Description Example
Our innovative and growing company is looking for a desk support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk support
  • All receptionist responsibilities for the main office which consists of the Administrative, Marketing, and Title Departments, Commercial Escrow
  • Assisting the administrative team in daily activities providing support to commercial escrow staff
  • Provides hand-on training and guidance to less experienced personnel
  • During problem escalations, act as a liaison between customers and Tier 2 supports
  • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority, priority level set on the ticket itself
  • Provides expert level of support for 350 zero clients deployed across the department
  • Ensures settings and functionality of all installations and configurations are correct following industry best practices and is responsible for meeting required installations performance benchmarks
  • Deploys software according to system configurations, managing drive mappings, data security, system functionality, and configuration settings determined by organizational policies and processes for the department and by system staff engineers and administrators
  • Must provide excellent customer service and delivery of technological services and tracks such service using tools such as JIRA Service Desk, Confluence and Bomgar
  • Has set support hours with phone coverage as a part of these duties
Qualifications for desk support
  • Manage the upgrade of hardware and software when necessary to insure that all services are provided in a secure and timely fashion
  • Ability to champion process improvement initiatives
  • Working knowledge of VMware is an asset
  • 1+ year of experience in a technical call center environment
  • Quickly investigate the client’s needs, listen, show empathy, and provide technology solutions
  • Help clients keep their “chill” when things go wrong with their technology
4

Desk Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a desk support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desk support
  • Respond to user requests for assistance via contact center phone, and via email, and Chatter
  • Troubleshoot, research and clearly communicate Tier II issues for support and handling
  • Log, track and follow up on cases in the application
  • Transfer knowledge and content in social media
  • Diagnose, determine solutions, and help callers restore system operations
  • Work with and take direction from the IT Infrastructure Field Services group
  • Install business supported applications and peripherals
  • Configure scan guns and signature capture devices, shipping them to part stores throughout North America as requested
  • Assist with printer issues
  • Use a ticketing system to coordinate work, provide updates and document resolutions for tracking purposes
Qualifications for desk support
  • Answering phones, recording conversation notes, learning support ticket process
  • Would be nice to have some level of experience with ticket and dispatch but this is not required
  • Need to have customer service experience
  • Must have demonstrated ability to manage multiple processes, priorities and demands successfully meeting stringent deadlines
  • Requires ability to establish and maintain a high level of end user trust and confidence in the group’s knowledge of and concern for end users’ needs
  • Knowledge and experience with broad range of client, server, voice, and date communications- including experience with Windows XP & Windows 7
5

Desk Support Job Description

Job Description Example
Our innovative and growing company is hiring for a desk support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk support
  • Minimised impact of disruption to services
  • Feedback from users and colleagues
  • Effective working relationship in place with all internal and external support teams
  • Completes or escalates support tickets from phone queue and Remedy System
  • Interfaces with end-users to understand the software/hardware requirements for each job
  • Purchases, tests, and provides ongoing support for a wide variety of software applications based on end-user needs
  • Purchases, installs, and tests a variety of hardware for laptops, desktops, and mobile devices
  • Performs extensive troubleshooting in order to ensure hardware and software compatibility with company-provided equipment
  • Builds and configures system images for laptop and desktop computers
  • Maintains tracking of corporate assets and equipment disposal
Qualifications for desk support
  • Desktop Refresh using Remote Desktop Tools
  • Launching scripts
  • Help Desk and Desktop Support
  • Microsoft Suite proficient, comfortable with learning new systems
  • Two to four years help desk experience required
  • This person will be part of the Client Services team

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