Desk Job Description

Desk Job Description

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Desk provides technical assistance and troubleshooting for all Windows computers, Apple computers, printers, scanners, conference room technology, etc.

Desk Duties & Responsibilities

To write an effective desk job description, begin by listing detailed duties, responsibilities and expectations. We have included desk job description templates that you can modify and use.

Sample responsibilities for this position include:

Add and delete users in Active Directory and great group policies
Extensive Travel arrangements
Answering heavy phone calls and distributing them to appropriate parties
Handling requests from supervisors via email / in person
Planning and scheduling meetings
Assisting with set-up and organization of conference calls / meetings
Meeting, seating and greeting of guests
Scanning / Copying / Printing necessary documents
Organizing travel when necessary
Regular interaction with team and also administrative staff

Desk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Desk

List any licenses or certifications required by the position: ITIL, CE, MCSE, HDI, ONE, MCDST, MSCE, A+, MCITP

Education for Desk

Typically a job would require a certain level of education.

Employers hiring for the desk job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Business, Information Technology, Computer, Communication, Management, Hospitality Management

Skills for Desk

Desired skills for desk include:

Massage and esthetic services and modalities
Store
Older
Excel
Telephone system and capable of teaching others
Printers
Computers
Active Directory
Emergency procedures and assist as needed
Microsoft Office

Desired experience for desk includes:

Providing back-up support to Admin on the team
Maintaining office files and documents
Finding best solutions to overcome any hurdles
Handling requests and ad-hoc projects as necessary
Previous hotel experience a plus
A flexible schedule is necessarily for this position

Desk Examples

1

Desk Job Description

Job Description Example
Our company is looking to fill the role of desk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk
  • Install, maintain and troubleshoot hardware and software issues (laptops, desktops, servers, printers, fax machines, copiers, mobile devices and more)
  • Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution
  • Investigation and use of a knowledgebase is required to find the correct solution
  • Keeping support services running smoothly and efficiently is a priority at the IT Service Desk
  • Technical skills required – Windows Desktop , Outlook , Basics of alert management , basics of desktop packaging, JIRA / CA Helpdesk tool
  • Excellent customer handling experience
  • Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment
  • Perform basic computer wired and wireless network troubleshooting
  • Maintain proficiency in PC technical fields of expertise
  • Assist the end user community by recording, resolving, and responding to issues
Qualifications for desk
  • Experience writing end-user and technical procedures documents
  • Must have a Security+ CE Certification walking in the door
  • One year of experience in a customer service
  • 1 year of experience providing help desk support or customer support over the phone
  • Good communication skills and dependability
  • Installs software on workstations and acts as consultant/liaison/advocate to/for our customers
2

Desk Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of desk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desk
  • Able to follow documented processes and procedures
  • Responsible for daily maintenance tasks
  • Periodic after hour on-call support as assigned by Manager
  • Research and troubleshoot basic to mid-level IT related issues
  • Complete all administrative tasks in a timely and accurate fashion
  • Ad hoc basic to mid-level projects as assigned by manager
  • Some positions are accountable for maintaining inventory of IT equipment
  • Maintaining and updating service desk tool records
  • Providing documentation when necessary to records
  • Providing excellent customer support to our end users
Qualifications for desk
  • Experience with configuring and troubleshooting Windows 7 and Windows 10
  • Experience supporting cellular devices (iPhone, ) and WiFi a plus
  • Helping customers with their software solutions
  • Software remediation
  • Dialing into systems looking for illegal software
  • An appreciation for grammar/professional writing
3

Desk Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk
  • Learn about the IT systems and applications and understand how they interact with one another
  • Respond to daily inbound telephone calls, emails and web base trouble tickets regarding technical issues from AMR employees including but not limited to hardware, software, email, enterprise applications, phone system, CAD’s
  • Initiate the resolution of user and support issues, to ensure timely resolution of problems and positive impact on user satisfaction
  • Rapidly resolve and respond to questions received via telephone, e-mails, letters, and callbacks
  • Convey problems to appropriate individual based on established guidelines and procedures
  • Attend training sessions and assist in training workshops when necessary
  • Troubleshoot issues on windows servers
  • Troubleshoot Share Point outages, connectivity issues, and outlook password issues
  • Answer up to 30 calls or more a day depending on the severity
  • Support to all employees
Qualifications for desk
  • The ability to identify user error of software versus a software defect (bug)
  • Willingness to learn new software and a new industry
  • Passion for quality customer service
  • Some college coursework in information systems or equivalent required
  • 4-year degree or equivalent experience preferred
  • Working knowledge of procedures, utilities and program scripts is preferred
4

Desk Job Description

Job Description Example
Our growing company is hiring for a desk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk
  • SSupport for A/V equipment, video conferencing
  • Follow and execute company procedures for new employee setup (including IT orientation) and employee termination procedures
  • Provide employees with training and guidance on how to best use the IT Solutions provided
  • Install, configure, and troubleshoot remote access connections (VPN, and RemoteApp)
  • Manage server permissions, group membership and file security
  • Manage tickets in the current helpdesk system while ensuring timely resolution of issues or escalation to management for “outsourced” support
  • Phone support – for remote employees and sites
  • Facilitate and prepare IT needs for company meetings
  • Fulfill all documentation requirements, including inventories
  • Timely acknowledgment of request and issues, executing initial triage / information gathering activities and logging requests
Qualifications for desk
  • Engage customer base through the intake of calls into the service desk via multiple mediums (phone, email, walk up)
  • Appropriately attempts to resolve immediately and where necessary escalate to the appropriate Service Team (Service Delivery, Production Support, etc)
  • Contacts customers to gather all required data in order to facilitate resolution of customer issues/requests
  • When necessary manage the communications out to the IT customer base regarding incident/problems and outages
  • Experience supporting VPN and remote access
  • PC and printer trouble shooting experience
5

Desk Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of desk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk
  • Ensure departmental compliance with internal controls and policies
  • Respond to requests for assistance at user workstation providing phone and remote desktop support to remote offices/users
  • Ability to troubleshoot PC hardware, LAN/Network and software issues, providing accurate, timely and creative solutions, and escalating more complex problems to senior staff
  • Replace defective hardware as required
  • Complete time logs and update assigned tickets in an accurate and timely manner
  • Maintain and monitor over 16 SIPRNET (Classified) and NIPRNET (Unclassified) Exchange BridgeHead Servers and accounts supporting over 3,000 End Users
  • Process work orders and trouble calls via Remedy
  • Assist clients via phone, email and remote administration in resolving web browsing and email problems, clear printer queues, POP-3 configurations, LDAP, and various CLAN (Classified LAN), password lockouts and resets
  • Monitor and manage the Next Generation Wideband (NGW) system
  • Classified/Unclassified Internet web browsing, email and phone services to over 70 ships and mobile units globally
Qualifications for desk
  • AA/EEO
  • 2-4 years help desk experience required
  • Ability to analyze customer problems by type and severity for problem determination and resolution
  • Also must be available to work Saturday shifts as a possible regular schedule or as needed
  • Must be able to work a 5/24 shift schedule rotation
  • ITIL foundation is desirable

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