Desk Attendant Job Description
Desk attendant
provides excellent customer services at the Recreation and Fitness Center (RFC) as an initial contact when participants enter the fitness floor.
Desk Attendant Duties & Responsibilities
To write an effective desk attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included desk attendant job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain and manage the Bowling and recreation areas within the Student Center facility including, but not limited to, inventory management, facility opening and closing, and walk-up and reservation transaction management
Responsible for the operation of the University Switchboard including, but not limited to, providing directory information, driving directions, building locations, and campus meeting and event information to callers
The job duties listed are typical examples of the work performed by positions in this job classification
Answer all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards
Maintains the computerized Work Order System
Presentation of a positive, professional, and courteous image, to insure guest satisfaction and maintenance of Hilton’s high quality standards
Enforce posted Water Park Rules & Regulations regarding age requirements, proper attire, use of equipment, playing of music
Input parcels/deliveries into the computer based package scanning program
Be knowledgeable of all Centre Village Rules and Regulations and take appropriate action if any deviations are observed
Read all previous days logs/memos and stay informed of events happening at Centre Village
Desk Attendant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desk Attendant
List any licenses or certifications required by the position: CPR, AED
Education for Desk Attendant
Typically a job would require a certain level of education.
Employers hiring for the desk attendant job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, General Education, Graduate, Associates, Hospitality, Health Promotion, Hospitality Management, Technical, Wildlife, Teaching
Skills for Desk Attendant
Desired skills for desk attendant include:
But not limited to
Packages
Promotions
Room categories
Room rates
Customer service principles and practices
Basic administrative duties and organization skills
Emergency procedures of the Fitness Center
Enforces Fitness Center policies as listed in the employee manual and membership handbook
All upcoming club events and specials
Desired experience for desk attendant includes:
Strong attention to detail and organized, and ability to multi-task work quickly and accurately
Current First Aid and CPR preferred, but required prior to start date
Minimum of six month’s experience in the club or hospitality business in a similar capacity
No phone calls please apply online
Part-time, Evenings & Weekends
Previous experience with Microsoft office, e-mail required
Desk Attendant Examples
1
Desk Attendant Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desk attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk attendant
- Handle any special projects assigned to you by the Office Manager
- Handle any other related duties assigned by the Office Manager
- Answer the questions of customers who approach the desk, providing necessary solutions and direction
- Responsible for retail transactions from inquiries to completing and documenting sales and handling the money from sales transactions
- Facilitate, check out, and maintain accurate records for rentals of equipment, lockers, and video game equipment, including cleaning and organizing rental equipment
- Maintain a good working knowledge of current and upcoming events
- Determine the need of each caller and transfer the caller to the appropriate department or individual within the University
- Be knowledgeable of all Loring Green East Rules and Regulations and take appropriate action if any deviations are observed
- Input perishables/dry-cleaning into the computer based package tracking and notification program
- Organize/maintain the self-service package room
Qualifications for desk attendant
- Previous athletic facility experience a bonus but not required
- 1+ years customer service related work experience preferred
- Current CPR/AED/First Aid certification preferred, but required within 30 days of hire
- Part time 20-30 hours per week
- At least one year of customer service experience is preferred
- Proficiency in Microsoft Office (Microsoft Word, Excel)
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Desk Attendant Job Description
Job Description Example
Our company is looking to fill the role of desk attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk attendant
- Read all previous day's logs/memos and stay informed of events happening at Bridgewater Lofts
- Monitor guest/retail parking and maintain violation log
- Handle any special projects assigned to you by the Community Manager
- Handle any other related duties assigned by the Community Manager
- Perform routine desk duties as scheduled to include circulation of multimedia material and processing pickup/hold requests
- Advise users of library policy and procedures and answer general library directional inquiries
- Refer users to the correct online forms or staff as needed (Scheduling, Reserves, Fine Appeals)
- Shelve multimedia materials
- Provide patron assistance with online catalog and basic operation of audio/visual equipment
- Deliver multimedia to campus departments as requested
Qualifications for desk attendant
- Preferred experience is 1+ years’ experience working in a luxury Hotel and/or Luxury Condominium property in a Front Desk Professional role or current enrollment in a Hospitality Program for internship purposes
- Must be CPR certified or will require certification within 3 months of hire
- Staff supervisory experience
- Must be able to work at 6am weekdays
- Must be enrolled in or have recently graduated from a technical program in Computer and Network Security or related technology discipline
- The ability to communicate and work effectively with a diverse customer base
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Desk Attendant Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of desk attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk attendant
- Open/close library building as schedule demands
- Answering phones and distributing departures and arrivals by priority
- Be at work station at all times
- Logging all calls and being able to handle heavy phone usage, possess clerical and computer basics
- Assisting the Bell Captain and bell persons with luggage tickets
- Incumbent in this position must be able to prioritize, have excellent communication skills and be able to move at a fast pace
- Print and process routine reports and may assist in the training of new departmental employees
- Answer and forward incoming telephone calls to the correct staff member
- Greet and receive students and guests, whether in person or on the phone – correctly answering questions about services and directing them to appropriate staff member
- Receive, sort, and organize all mail for delivery to residents’ mail boxes
Qualifications for desk attendant
- Experience working with a cash register is helpful
- This position requires evening and weekend availability
- Previous hospital or clinical experience in a customer related field is preferred
- Must be able to adapt to unpredictable situations and stress
- Must have a great, outgoing personality
- Duties of the position require successful candidates to be at least 18 years of age
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Desk Attendant Job Description
Job Description Example
Our company is searching for experienced candidates for the position of desk attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk attendant
- Maintain property security by adhering to access protocol, actively monitors the entry and exit of individuals from the tower
- Maintain safe, clean, and organized reception area by complying with procedures, rules, and regulations
- Present a neat and professional appearance
- Represent the property and management team in a positive manner at all times and constantly sell the concept of living at Granville Towers
- Utilize Connect database to access homeowner and building information utilizing it as a form of communication if needed
- Monitor guest parking and maintain violation log
- Monitor guest parking
- Greeting all who enter the office
- Providing accurate housing information
- Assisting staff members
Qualifications for desk attendant
- Applicant must be able to work nights and weekends
- Position plays $11 per hour
- Basic proficiency in Microsoft Suite Software-Word, Excel, Outlook
- Must learn and be knowledgeable of Club Policies
- Previous library experience in circulation or equivalent experience in customer service
- Must be able to assert library policy
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Desk Attendant Job Description
Job Description Example
Our company is growing rapidly and is hiring for a desk attendant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk attendant
- Deliver excellent customer service serving as the first point of contact between Granville Towers and current and future residents
- Answering telephones and directing calls to the appropriate staff members
- Be knowledgeable of all LaRive Rules and Regulations and take appropriate action if any deviations are observed
- Maintain an active presence at the front desk
- Be knowledgeable of all Summit House Rules and Regulations and take appropriate action if any deviations are observed
- Read all previous days logs/memos and stay informed of events happening at Summit House
- Input perishables and dry-cleaning into the computer based package tracking and notification program
- Organize and maintain the self-service package room
- Log all relevant information and events that happen during your shift
- Read all previous day's logs and memos and stay informed of events happening at Bridgewater Lofts
Qualifications for desk attendant
- Prior high-volume customer service experience
- Positive, friendly and welcoming attitude
- Scheduling treatments, guest registration and processing forms of payment to include room charges, credit cards and cash
- Promote retail sales and marketing
- Organizational and communication skills, computer knowledge
- Flexibility and adaptability to ensure an optimal experience for the spa client