Desk Coordinator Job Description

Desk Coordinator Job Description

4.5
160 votes for Desk Coordinator
Desk coordinator provides consultation to local health departments, institutions, other health care facilities and public and private agencies concerning program implementation and operation.

Desk Coordinator Duties & Responsibilities

To write an effective desk coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included desk coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Act as admin for members of the leadership team
Help Desk Support Coordination – primary point of contact for general technology support, applying IT Service Delivery policies to appropriately direct staff who require technology support
Service Now Support- assist in maintaining service catalog records, user changes, and other system data
On- and Off-boarding Support- Be the technology point of contact for employees entering and leaving the company, distributing and collecting hardware following Service Delivery policies and procedures
Process hotel disputes for approved LPG claims
Provides support to the Specialty desks as needed
Assigns certain duties to technical team and monitors technicians performance
Solves intermediate to complex questions and problems related to application software, operating systems software, and the LAN/WAN
Appropriately escalates problems as required and monitors resolution progress until the problem is resolved to the caller’s satisfaction
Using the incident/problem tracking system, accurately documents all incoming calls documents all call resolutions

Desk Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Desk Coordinator

List any licenses or certifications required by the position: CCNA, CPR, CCENT, IAT, ITIL, CHAA, MCSE, MCP, PMI, BLS

Education for Desk Coordinator

Typically a job would require a certain level of education.

Employers hiring for the desk coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Associates, General Education, Technical, Business, Computer Science, Communication, Management, Information Technology, Graduate

Skills for Desk Coordinator

Desired skills for desk coordinator include:

Excel
Private health plans
State
Outlook
Microsoft Word
Medical terminology
State and private health plans
Purchasing processes
Timely manner with professional courtesy
PO terms & conditions

Desired experience for desk coordinator includes:

The occupant of this position spends 90% of his/her time in air-conditioned areas
Welcomes guests/clients/vendors that visit the office
Picks up, sorts, and distributes all incoming mail
Must have a dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties
Axcess@Home Agent is responsible for supplying their own furniture
Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement

Desk Coordinator Examples

1

Desk Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for a desk coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk coordinator
  • Keeps Support Desk team and management apprised of any new support issues in a clear and timely manner
  • Works to consistently improve call handling and resolution processes
  • Monitors rate lock information for data integrity and expiration dates
  • Coordinate and arrange all in-office and employees related events
  • Collate all WE related invoices and process payment approvals with Accounts Payable
  • As requested/needed, place orders for any and all Facilities-related items
  • Troubleshoots and repairs hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers
  • Greet all patients, introduce them to the center, and make sure schedule reflects appointment status
  • Check out patients, schedule next appointment and provide appointment card
  • Identify and address visitor’s needs
Qualifications for desk coordinator
  • Positively receive feedback and take direction
  • Be able to ask questions
  • Able to work extra time as needed
  • Must have strong management and communication skills and excellent interpersonal skills to effectively interact with employees and staff on a one-on-one basis
  • Must have high level of interpersonal skills to handle a variety of situations
  • Must have knowledge of a variety of computer software applications in word processing, spreadsheets, and (MS Office products)
2

Desk Coordinator Job Description

Job Description Example
Our company is looking to fill the role of desk coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desk coordinator
  • Pull next day’s patient charts, filing, faxing as needed and prepare new patient charts
  • Maintain inventory of all supplies and forms listed on the “Front Office” inventory list and re-stock items as needed
  • Check the general email for the center and forward to the appropriate staff member
  • Review clerical and billing records to ensure completeness, accuracy, and timeliness
  • Keep Font Desk and Lobby area clean, in “white” glove condition, and clear of clutter at all times
  • Perform opening/closing duties as directed
  • Collects copayments, coinsurance, and self-pay payments
  • Schedules appointments according to scheduling guidelines
  • Serves as a first point of contact for patient concerns, questions and customer service inquires
  • Coordinates patient flow through the front office
Qualifications for desk coordinator
  • Demonstrates flexibility and willingness to cross-train for other functions as required
  • Ability to explain complex membership rules and regulations, and hotel policies and procedures in concise, positive manner
  • Bachelor’s degree in Information Systems or an IT-related field
  • Minimum of 2 years of end user support experience in a 1000+ highly decentralized user environment
  • Appropriate IT related certifications eg
  • Experience with supporting and troubleshooting currently available laptop or desktop industry standard operating systems and networks
3

Desk Coordinator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of desk coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desk coordinator
  • Draft and/or generate routine communications such as emails, memos, notices and letters
  • Perform office duties including, but not limited to, handling incoming and outgoing mail, entering data into basic tables/ in-house software, reports or spreadsheets, making copies and monitoring and ordering office supplies
  • Document each customer interaction to provide knowledge to other support staff professionals who may take over the case
  • Coordinate extensive meetings across all company teams
  • Plan and organize company events for internal employees and clients
  • Be the first point of contact for clients
  • Maintain department calendars, travel arrangements
  • Complete various projects and administrative tasks
  • Ability to juggle many projects
  • Manage special administrative projects, including overflow work from department and executive assistants
Qualifications for desk coordinator
  • Ability to work collaboratively with team members to reach department goals
  • Working knowledge of Republic application software (proprietary and package)
  • Experience with incident/problem tracking software
  • Experience supporting remote control software and handheld/mobile devices
  • Minimum of 2 years experience in the mortgage banking industry or other financial industry
  • Basic technical knowledge of a wide variety of software, hardware & PC operating systems preferred -Basic customer-oriented soft skills are preferred
4

Desk Coordinator Job Description

Job Description Example
Our growing company is hiring for a desk coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desk coordinator
  • Create and maintain files and filing systems of visitor materials and office and kitchen supplies receipts and invoices
  • Assist in basic desk and technology set-up for new employees or office moves
  • Assist in providing guidance to temporary and student employees on front desk duties or other light administrative work
  • Supervise a student service desk team, including hiring, training and scheduling
  • Serve as lead desk staff person, providing a stabilized environment that consistently ensures customer service is in place
  • Responsible for capturing service desk statistics and primary documentation
  • On-call to cover IT related emergency and service requests
  • Ability to multitask, handling multiple priorities, responding to on-going user demands and requests, and providing superior customer service
  • Proficient written and verbal communications skills to provide both technical and end-user documentation and professional in person support
  • Ability to research and problem solve unknown issues
Qualifications for desk coordinator
  • This position requires knowledge of person computers, printers and office automation software
  • The ability to assume responsibility and escalate issues appropriately
  • Knowledge of mortgage regulations and laws pertaining to appraisals including Uniform Standards of Professional Appraisal Practices (USPAP), Appraiser Independence Requirements (AIR), a plus
  • Ability to work independently /stand alone, work cohesively on a team
  • General typing duties, including labels, envelopes, correspondence and file set up
  • Data processing, including assistance with detail entry
5

Desk Coordinator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desk coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk coordinator
  • Act as "concierge" to client visiting there office
  • With your exceptional customer service, you'll greet vistors both in person and on the phone and direct them to their appropriate party
  • Assist with management of audio visual equipment
  • Act as point of contact for administrative duties such as vehicle perks, employee directory updates
  • Prepare meeting rooms and coordinate availability
  • Perform responsible clerical work as needed and requested
  • Respond to inquiries from within the department, from other departments and campus community, our external constituencies
  • Answer, screen and route all calls
  • Greet and direct visitors to appropriate meeting areas
  • Receive and distribute all incoming faxes, mail, papers and deliveries
Qualifications for desk coordinator
  • Ability to multi-task and juggle multiple tasks effectively
  • Work history consistent with an entry-level position
  • Excellent phone personality and ability to work well with people
  • Excellent word-processing skills, communications skills and computer skills
  • To continue with our success and to take it to the next level we are looking for an energetic, resourceful & organized Front Desk Coordinator
  • You will provide specialized customer service to HG’s customers, visitors, vendors and employees

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates