Desk Assistant Job Description
Desk assistant
provides general support for Microsoft Office suite and other SMB related applications.
Desk Assistant Duties & Responsibilities
To write an effective desk assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included desk assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Accurately process and record call transactions onto the dedicated Service Desk database
To liaise with the Team Lead and Client ensuring they are kept updated with key information
1st line trouble shooting IT related calls via phone, email and face to face
Carry out any other IT admin related duties as issued by the Team Lead or the IT Service Desk Manager
Diary Management - Management of all diaries to provide clients/colleagues guidance, face-to-face or via telephone of the team's whereabouts
Documentation - Preparing, completing and distributing materials as necessary
Acting as the desk’s liaison to facilities, technology, support and other departments ensuring the smooth running of day-to-day operations
Maintaining freelance contracts and acting as a liaison to freelancers and vendors, processing and overseeing weekly payments
Coordinating foreign bureau payments, wire transfers and cash advances
Monitoring travel and expense accounts, reconciling p-card purchases
Desk Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desk Assistant
List any licenses or certifications required by the position: CPR, BLS, MA, ITIL, CS, CCNA, MCSE, CMA, AHA, DTA
Education for Desk Assistant
Typically a job would require a certain level of education.
Employers hiring for the desk assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business/Administration, Hospitality, Hotel and Restaurant Management, Education, Journalism, Business, Communication, Computer, Associates, Art History
Skills for Desk Assistant
Desired skills for desk assistant include:
Follow procedural and policy manual related to the job tasks
General written standards and procedures utilized
Have the ability to read
Interpret
Excel
Client Servicing
Microsoft Office programs
Financial advice process
Markets and industry
Microsoft Office Suite
Desired experience for desk assistant includes:
Purchasing equipment and supplies
Troubleshooting, assisting editors, freelancers and the department head as tasks occur
Prepare documents including Request for Proposals, Letters of Intent, customer and prospect correspondence, reports, account invoices, with direction from brokers and/or knowledge of company policies, procedures and best practices
Evaluates Front Desk Agents performance and provides coaching/progressive counseling when applicable
Own all requests and complaints
Check House Count to establish selling strategy for the shift
Desk Assistant Examples
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Desk Assistant Job Description
Job Description Example
Our company is looking to fill the role of desk assistant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desk assistant
- Preparing lesson plans and assist in the delivery of training programs by presenting ideas, concepts and factual information in a classroom setting
- Overseeing, drafting and dissemination of audience-specific training announcements and information concerning educational opportunities for stakeholders
- Maintaining of attendance records for participants for all training courses and the issuance of certificates when applicable
- Providing support to stakeholder help desk staff to ensure that appropriate levels of support and resources are provided to stakeholders such as tools and documentation used during training and knowledge transfer
- Evaluating training courses to ensure successful execution and completion of training
- Coordinating stakeholder input and feedback as related to project communication and training through the use of the Change Agency Network meetings and events which have been implemented to meet the needs of both internal and external stakeholders
- Fast typing skills – ability to transcribe important speeches in breaking news situations
- Using video hardware to ingest physical media into a digital system (understanding correct aspect ratio and monitoring quality control standards with correct video and levels)
- Understanding digital video file formats, file conversion, file play-out and file transfer (FTP)
- Understanding web video, streaming video, social media, Skype
Qualifications for desk assistant
- Train, coach and mentor Service Desk Engineers including career development
- Provide data and reporting of KPI’s and trends to Senior Management and others in ad-hoc, weekly, monthly and as needed
- Manage shift schedule and team resources to provide complete 24x7 coverage and ensure successful delivery of services
- Coordinate with global teams on new implementation activities for expansion of Service Desk scope
- Assist with development and review of standards and operational procedures relating to service Desk
- Manage all incidents through the Enterprise Incident Management team
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Desk Assistant Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of desk assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desk assistant
- All Standard Administrative Duties for the Mortgage Derivatives Trading, Sales, and House
- Meeting organization
- All other duties and projects as required
- Process reshipments of any undelivered orders as requested by our internal customers
- Provide concise record keeping for follow up and investigation
- Serve as a general information resource for all visitors, callers, and Bain staff
- Coordinate with all staff and departments requiring reception support
- Anchor Admin / Front Desk
- Maintains company fleet by coordinating preventive maintenance
- Back up for the Local contact of office
Qualifications for desk assistant
- Take ownership and lead the handling of all reported incidents through to resolution
- Coordinate with other technical teams in the department to provide post event analysis
- Provided and maintain documentation relating to all operations tasks
- Communicate regularly and effectively with business representatives and senior leadership within Information Systems and Services
- Develop and provide monthly metrics and reporting showing performance and history of incident handling against published SLAs
- Focus on automation and centralization of monitoring and operations processes
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Desk Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking for a desk assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desk assistant
- Supports office staff with document production and deliverables (incoming / outgoing)
- Track supplies needed for campus visit bags and ordering more as needed
- Assist with mailings
- Being responsible for the professional and personal development of Level A staff working at the Help Desk
- Driving a culture of customer service and a “can do” attitude amongst the Help Desk team, providing pilots and cabin crew with a friendly and engaging service at all times
- Responding in a timely manner to CX and KA Pilot and Cabin Crew enquires to all Crew Resources related matters
- Maintaining good working relationships with respective sections in CX and KA Flight Operations Department and Inflight Services Delivery Departments and keeping well informed of all matters of potential interests to the Help Desk
- Answering phones, helping visitors and taking messages
- Creating spreadsheets, bulletins, fliers
- Coordinating and accepting all office deliveries
Qualifications for desk assistant
- Oversee requests, incidents and problems
- 8 - 10 years’ experience in a 24x7x365 environment supporting Service Desk function with experience of team leadership and management reporting (preferably in a global environment)
- Certifications like ITIL Intermediate (Service Operations or CSI Module)
- Experience with a Problem/Incident/Change Management processes & any CRM tool such as Remedy, Service Now
- Strong customer orientation, communications skills (written and oral) and interpersonal are required
- Must have the ability to lead and direct vendors to assist them in their efforts
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Desk Assistant Job Description
Job Description Example
Our growing company is hiring for a desk assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desk assistant
- Supporting office staff
- Maintain LASP vehicles by auditing and keeping track of car log
- Ensure LASP vehicles get filled with gas and taken in for routine maintenance
- Disburse teleconference numbers and bill accordingly
- Order office supplies and ensure office supply closet and areas are updated, organized, and maintained
- Manage and coordinate with OIT on all new or change phone orders
- Complete campus “run” by delivering urgent LASP mail, cash deposits, keys, and other items to main campus buildings/departments
- Assist HR in processing of new hires, including taking new hires to the Buff OneCard office
- Good verbal and written communication and phone skills are required, including a professional phone manner
- Good interpersonal skills, diplomacy and an ability to interact effectively with individuals and groups at all levels is required
Qualifications for desk assistant
- Ability to interact and influence change within the team
- Experience using Service Desk tools , Bomgar and ServiceNow
- Required to participate in Internal Wholesaler Institute to be eligible for the Internal Wholesaler job
- Computer application software knowledge preferred
- Two (2) years of experience providing operational assistance and support, over the phone or in person, regarding program specific processes and procedures
- Experience working successfully in a deadline driven environment where accuracy and attention to detail is required
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Desk Assistant Job Description
Job Description Example
Our company is searching for experienced candidates for the position of desk assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desk assistant
- Facility in handling complex and concurrent tasks
- Ability to be a part of and support a team
- Will greet and provide excellent customer service at a front desk of a University Housing building
- Work will include checking in residents, receiving and delivering packages/mail, and assisting with general inquiries of residents
- Coordinate with mailroom staff and couriers to ensure deliveries, packages, and mail are delivered to the correct recipient
- Greeting of campus visitors and making them feel welcome on our campus
- Taking the initiative to perform other duties for staff that may require assistance
- Speak effectively when answering various questions that residents may have regarding facility usage and events
- Walk through the building and recreation facilities
- Be flexible with your schedules
Qualifications for desk assistant
- Supervise local operations staff and provide strong leadership and mentoring
- Bachelor’s degree with a concentration in journalism, communications, political science or a related field
- Candidates must be willing to work all shifts including weekends, nights and overnight
- Knowledge of national politics and the DC area a plus
- Desk Assistants must maintain a constant curiosity and an aggressive pursuit of news
- Good communication capability with particular emphasis on concise written reports backed up by analysis as necessary