Account Support Job Description

Account Support Job Description

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Account support provides end-user support for HQs for LRIS applications, and in optimal handling of data in MS Excel, Access applications.

Account Support Duties & Responsibilities

To write an effective account support job description, begin by listing detailed duties, responsibilities and expectations. We have included account support job description templates that you can modify and use.

Sample responsibilities for this position include:

This position requires up to 10% travel to customer sites
Communicate with customers regarding details of their license agreements, product details, quotes
Monitoring electronic mail boxes, dealing with client verification calls in respect of high value transactions, risk monitoring and queries, preparing files and gathering information for RM’s and risk managers to undertake client reviews
Preparing documents and files for archive storage and retrieval of documents as and when required
Developing relationships with other parts of Barclays to ensure client’s needs are met and having responsibility for Relationship Managers, Account Executives and internal colleagues for the end to end client experience, profitability and satisfaction
Working closely with the Relationship Team and their team as a whole and developing and maintaining contacts with clients and internal stakeholders across the Barclays group
Acting as a principle point of contact within the Relationship Team and be able to identify and progress lead opportunities
Responsibility for servicing a portfolio of international corporate, fiduciary, captive and personal clients who may be based locally or worldwide
Develop and maintain a working partnership with assigned Account Executive(s) and clients in their Book of Business partnering with Account Executives to achieve membership goals
Make regular account visits

Account Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Support

List any licenses or certifications required by the position: CISSP, TIA, ITIL, NCDA, PMP, PMI, IAT, NCIE, TD

Education for Account Support

Typically a job would require a certain level of education.

Employers hiring for the account support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Education, Computer Science, Business, Management, Leadership, Science, Electrical Engineering, Marketing, Business/Administration

Skills for Account Support

Desired skills for account support include:

Network
MS Excel
MS Word
Digital Front Ends
Graphic arts applications
MAC when by client
Equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
Account-relevant applications -- Adobe Acrobat -- File conversion
Company products and services offerings
Competition

Desired experience for account support includes:

Korean – Native or working proficiency
NACP Certification is desired
An extensive history of Customer Success Management, Support Account Management or other related relationship role, five years+
An extensive history of Customer Success Management, Support Account Management or other related relationship role
English is mandatory for verbal and written business communications, French and Spanish are welcome
Native German, English business fluent, additional languages are an advantage

Account Support Examples

1

Account Support Job Description

Job Description Example
Our innovative and growing company is hiring for an account support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account support
  • Create and review employer group clinical reports for account executives and employer groups
  • Obtain and track additional information necessary to meet federal and/or state mandates
  • Facilitate group implementation process from point of sale to post implementation for groups leaving the chamber
  • Provide on the job support and peer training for new Account Support staff
  • Participate in other corporate and business unit initiatives as assigned
  • Account Support Analyst (ASA) will serve as a single point of contact for all region specific Managed Services (MS) offers for non-operational issues
  • Conduct regular monthly service reviews and participate in executive quarterly business reviews if applicable
  • Responsible for evaluating ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates
  • Communicate specific SLA (Service Level Agreement) requirements to specific locations
  • Implements and maintains KM sub-components
Qualifications for account support
  • Understand ARS risks and SP parameters and able to articulate meaning to customer
  • Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings
  • Able to work as buddy for new hires, coach on standard job tasks
  • Able to participate and contribute in cross-functional teams and subject matter expert teams
  • Proven ability to professionally handle conflict and to effectively manage customer expectations
  • Possesses at least one advanced specialization in technical skill area or communication/ interaction skills
2

Account Support Job Description

Job Description Example
Our growing company is hiring for an account support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account support
  • Monitoring supplies availability
  • Assist Business Operations regarding PO creation
  • Maintain devices list
  • Works with clients and National Account Coordinators/Account Managers to ensure that a proactive approach is taken in supporting clients
  • Proactively reviews client reports
  • Working with the external teams to capture and record all project information
  • Providing support on CSA pricing and Tenders for review by Account Execs/ Managers and understanding of the market pricing
  • Managing all project plans for new initiatives
  • Working with Branches and customer to overcome service issues
  • Identifying profitable opportunities for the division, and passing over for pricing and quoting to the relevant department
Qualifications for account support
  • Able to influence and drive actions on both short and mid-term time scale
  • Able to plan and coach new hires from scratch to fully up to speed
  • Participate, contribute and influence cross-functional and SME teams
  • Understanding how to position SAM services and added-value services in the right business context
  • NCDA certification preferred
  • Mastery of escalation management through full management spectrum at customer and internal
3

Account Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of account support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account support
  • Providing TP Regions with information on the subcontractors used by the developer
  • Monthly and weekly reports by customer and external teams to the NASM
  • Providing adhoc and pre agreed customer reports to the External teams, to assist in achieving goals set for each customer
  • Data analysis to make sure opportunities are being identified and acted upon
  • Monthly and or weekly Sales data information for issue to the external team and NASM
  • Prepare QBRs
  • Provide phone assistance to clients for commercial queries
  • Ensure customer retention and avoid churn
  • Coordinate actions with Front & Back office teams to ensure customer satisfaction
  • Report all activities into the CRM Tool (Salesforce)
Qualifications for account support
  • Capable of marketing SAM service to internal sales and customers
  • A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.test
  • Make on site visits to Enterprise Customers as defined in the Enterprise Handbook
  • 5+ years of Account Support or Service Delivery experience preferably in the financial/ ATM industry
  • Four-year degree from an accredited college or university with a concentration in Business Administration or Marketing preferred
  • Customer setup, new locations
4

Account Support Job Description

Job Description Example
Our company is looking for an account support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account support
  • Provide information to the Logistics Analyst for account-specific Parts Plans
  • Assist with determining Out-of-Scope services rendered to the customer
  • Responsible for monitoring the assigned customer (s) service call queue and required to provide technical assistance to Service Technicians
  • First point of technical escalation and responsible for problem resolution for assigned clients
  • Responsible for review of parts suggested by customer and sourcing additional parts as necessary
  • Maintain current and accurate service ticket data
  • Provide common problem reporting for management as requested
  • Contribute to continuous Service Level achievement for assigned account(s) through logistics and technical support activity
  • Provides trending technical data for use at customer meetings, with focused improvements where needed
  • End-to-end call review and process feedback where applicable
Qualifications for account support
  • General knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge
  • Able to perform case management functions, any type of customer
  • Able to follow standard Service Review Meeting procedures
  • Able to work as a “buddy” with junior level Support Account Managers, through coaching them on standard job tasks
  • Participate in cross-functional activities when invited
  • Participate and contribute to new programs or initiatives when invited
5

Account Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of account support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account support
  • Create/present technical based content (not limited to web based documentation, videos, presentations)
  • Partner with the Account Management team in the best interest of servicing our customer (s)
  • Produce proposed draft pack 5 days prior to the client review
  • Co-ordinate the booking of the four corporate large meeting rooms for all management in the Customer Service Centre
  • Responsibility for the arrangement of hospitality, IT facilities & car parking
  • Develop and maintain positive professional relationships with internal and external client contacts and key stakeholders
  • Maintain a professional relationship with client contacts
  • Understand the Customer Management organisational structure, ensuring active communication with Support functions outside the Portfolio HR, L&D, Planning, Commercial, MI & Insight, Project Management, Change and IT
  • Administration support to undertake specific tasks which support the day to day running of the Customer Service Centre
  • Ensure Payroll information provided by 11th day of each month
Qualifications for account support
  • A minimum of 5 years of experience customer support, service, applications for an electrical products manufacturer
  • Industry experience and/or customer service experience preferred
  • Advanced excel skills (v-lookup and pivot table knowledge) preferred
  • Continually develops and updates Account Profiles of Named Accounts ensuring all activities, relationship touch-points, PB activities, , are documented and account strategies are implemented
  • In conjunction with General Managers, assures customer requirements are met on a daily basis
  • Interacts directly with Named accounts assigned to them and their partner MAE across regions

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