Loan Support Job Description

Loan Support Job Description

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Loan support provides customer service solutions and deliver them exceptionally, with the ability to adapt your delivery to the customer as needed, show patience, engage our customers, and insure that each and every one has an exceptional experience.

Loan Support Duties & Responsibilities

To write an effective loan support job description, begin by listing detailed duties, responsibilities and expectations. We have included loan support job description templates that you can modify and use.

Sample responsibilities for this position include:

Leverage available systems and tools, and apply sound independent judgment when applicable, to perform loan processing tasks, and proactively convey needs and requirements as applicable
Accurately enter required data necessary for the preparation of lien releases and/or continuations based on state and county requirements
Utilizing established procedures, you will be responsible for validating accuracy and posting payoff funds received
Recognizing reasons for payoff overages and shortages, communicating and resolving with internal and external customers
Performs loan servicing activities such as creating loan documents, booking loans, auditing loans and GL accounts
Ensures documents confirming secured status of loans are filed and tracked
Processes loan payments and payoffs, payment of taxes, servicing of contract collection accounts, collection of delinquent loans, analysis of customer reserve accounts and preparation of annual statements
Tracks insurance payments, researches loan issues, resolves customer problems
Respond to internal and external customer related inquiries in a timely and efficient manner other duties as assigned
Underwrite income source(s), collateral, and credit quality of single-family loan applications

Loan Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Loan Support

List any licenses or certifications required by the position: WLO, KYC

Education for Loan Support

Typically a job would require a certain level of education.

Employers hiring for the loan support job most commonly would prefer for their future employee to have a relevant degree such as Primary and Associate Degree in Education, Associates, Military, Finance, Business, Accounting, General Education, Economics, Business/Administration, Reading

Skills for Loan Support

Desired skills for loan support include:

Ability to leverage that information in creating customized customer solutions
Major functional processes and associated operating requirements
Major products and services and product and service groups
Tools
Values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to adapt as needed
Ability to bring a reported problem to successful resolution
Ability to design
Successful approaches
Techniques for dealing with changes and adapting to a changing environment

Desired experience for loan support includes:

Satisfactory knowledge and proficiency in working with personal computers and business software
Maintaining strict regulatory compliance regarding content of correspondence to customers timeliness of responses
Requires administrative experience, ability to read, write, and speak English
Ability to use MS Office and office equipment
Requires a high school diploma, vocational training, or equivalent
Requires close visual acuity

Loan Support Examples

1

Loan Support Job Description

Job Description Example
Our growing company is hiring for a loan support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for loan support
  • Identify, research, solve, and/or respond to inquiries of intermediate complexity
  • Limited participation in project-based tasks
  • Scan original loan packages and recorded documentation into bank imaging system
  • Daily scanning of paid loan packages and batch work
  • Assist business units and operations staff with various requests
  • Manage and track internal collateral file requests
  • Ensure that production logs are properly maintained to ensure timely month end reporting
  • Participate in Bank-sponsored activities that serve and support the mission and values of 1st Bank
  • Provide superior service quality to internal and external customers
  • Complete required BVS training courses
Qualifications for loan support
  • Able to follow directions and execute tasks efficiently following outlined procedures and meeting the regulatory and customer experience requirements
  • At least 1 year default mortgage experience
  • Knowledge of excel and other Microsoft Office products
  • 3 years default mortgage experience
  • Excel proficiency, including ability to create pivot tables, perform Vlookups, create charts and graphs, and familiarity with text to columns and Excel formulas
  • Create loan documents
2

Loan Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of loan support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for loan support
  • Complete reports reflecting tasks completed
  • Support loan payoff requests
  • Reconcile documents
  • Order Checks
  • Update Doc Statuses via Post Funding Doc Tracking system
  • Enter recording information via Rapid Entry Screen
  • Create shipping labels
  • Daily process maintenance & process improvement
  • Project Support including information gathering, report production, routine updates of project plan data
  • Utilize departmental reports to assign files and maintain service level agreements
Qualifications for loan support
  • Loan support experience preferred
  • Minimum 6 months office/administrative experience including mail distribution and filing
  • Functional MS Excel, MS Outlook, MS Word experience required
  • Ability to maintain concentration amid distractions in an open environment
  • Ability to lift boxes up to 75 lb
  • Able to work in a highly collaborative team environment
3

Loan Support Job Description

Job Description Example
Our growing company is looking for a loan support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for loan support
  • Reconciliation of income/asset documentation against program guidelines using AUS cert
  • Ascertain information from file (independently) to place orders from third party vendor within a timely manner
  • Review credit approval and complete Conditional Approval Letter for Loan Consultant review prior to submission to processing
  • Communicate and respond to processors, Loan Consultants, and external customers ( 3rd party vendors) (generally within 2 hours)
  • Responsible for efficiently sorting, processing and documenting daily all incoming mail including checks received for the Loan Services Division
  • Performs duties and responsibilities involving knowledge and application of policies and procedures that require independent judgment in the determination of actions to be taken
  • Answers questions regarding closing requirements
  • Enters numbers and calculates loan interest and principal payment, and closing costs, using computer or factor table and calculator
  • Perform loan processing functions including, but not limited to, data entry, filing, document preparation, auditing, and quality assurance
  • Work efficiently and quickly to meet aggressive service levels while still meeting accuracy requirements and volume expectations
Qualifications for loan support
  • Solid knowledge in handling all types of loan products including loan participations, SBA loans, and general ledger account balancing procedures
  • Minimum of 18 months of experience of financial or banking institution or technical support
  • Must have working knowledge of deposit operations
  • Experience with Jack Henry software
  • Respond to department specific questions
  • Process and fund approved finance requests
4

Loan Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of loan support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for loan support
  • Types closing documents
  • Records loan information in log and on government reporting forms, using computer
  • May compile closed loan forms for delivery to marketing department for sale to investors
  • Manages team of Processing Assistants or Loan Processing Support Coordinators
  • Collaborates with sale production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing workflow
  • Maintains timely completion of quality loan package being submitted to fulfillment
  • Conducts weekly on-on-one meetings with team
  • Responsible for any overflow in third party vendor requests or team workflow
  • Possess strong decision making skills and the ability to work well under pressure
  • Keep current on new processes or guidelines and educate staff when applicable
Qualifications for loan support
  • Minimum 1-3 years of loan experience
  • Customer service or administrative experience required
  • Competency in MS Office, databases and accounting software
  • Must have at least 18 months of working experience in a financial institution, lending or loan environment, or a professional office setting
  • Use of computer/laptop and phones
  • Working knowledge of banking and different clerical duties
5

Loan Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a loan support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for loan support
  • Receive and clear document package exceptions for original documents for previously booked loans
  • Prepare credit file shells, including Tab Fusion labeling and distribute files to appropriate lending unit
  • Prepare collateral file labels for new/existing files
  • Order department supplies as needed, maintain supply vault
  • Cross-train in various Loan Operation’s functions to assist during peak times
  • Loan scrubs
  • Utilize mortgage processing software system to support the work flow of verifying and documenting the customer’s application information in accordance with the investors and/or company requirements
  • Conduct introductory calls to Loan Officer within four days of receipt of file from Loan Officer
  • Manage and monitor pipeline to ensure cycle times from loan application to funding are within required standards
  • Perform weekly follow-up and pipeline review with Loan Officer to discuss details of loans in progress and upcoming closings
Qualifications for loan support
  • 1+ years demonstrated experience involving high attention to detail
  • Proficient working with dual monitor setup
  • Minimum of 2 years office/administrative experience (mail distribution, filing, pc skills, customer service) required
  • Works as a member of a cohesive team, offering assistance to others during peak periods
  • Capable of proposing and accepting compromises for issue resolution
  • Must be versatile to support other areas of Loan Operations

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