Data Support Job Description

Data Support Job Description

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Data support provides tier 1 support to business users using the following skills: data mining/SQL skills, strong analytic skills to work backwards from problem to solution, ability to read and interpret PL/SQL.

Data Support Duties & Responsibilities

To write an effective data support job description, begin by listing detailed duties, responsibilities and expectations. We have included data support job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead day-to-day efforts such as implementing production changes and providing to resolutions to production issues
Collaborate with other team members in resolving problems and mentor junior members of team in accomplishing project tasks and troubleshooting efforts
Work closely with regional manager to ensure timely delivery of ongoing problems, projects and other outstanding tasks
Lead in day-to-day efforts such as implementing production changes and providing to resolutions to production issues
Help maintain our integration related knowledge base (internal & external)
This is a hybrid Support and Development role
Verifies accuracy and completeness of customer invoices, Sales commissions and price rebates
Communicates with Sales, Planning, Credit, Purchasing and other internal groups as necessary to validate data, identify and resolve discrepancies
May coordinate activities around customer feedback system
Function as initial point of contact on day-to-day operational, process, and performance items

Data Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Data Support

List any licenses or certifications required by the position: ITIL, CCNA, TLS, SSL, OS, BICSI, SAS, CAP, LEAN, PMP

Education for Data Support

Typically a job would require a certain level of education.

Employers hiring for the data support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Business, Technical, Engineering, Statistics, Finance, Mathematics, Computer, Science

Skills for Data Support

Desired skills for data support include:

Automation
Best practices
Related information and necessary computer applications
SQL Server
English
Excel
Ability to understand complex organizational relationships
Ability to work with cross-functional groups
Good computer skills
High flexibility

Desired experience for data support includes:

Degree level in relevant subject – Data Science, Computer Science or Mathematics
Strong analytical mindset with attention to detail in work the ability to remain calm and flexible in the face of increased demands, changing priorities and uncertain environment
Report Design & Implementation
Pharmacy Software
Asana project management
You're comfortable working with data and have incredible attention to detail -- you can find a needle in a (data) haystack

Data Support Examples

1

Data Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of data support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for data support
  • May act as lead, scheduling work, resolving escalated issues, reporting information to management
  • Identifies reoccurring and potential problems, formulates and implements process/controls and documents for prevention
  • Provide all levels of technical support on system issues
  • May be responsible for evaluation and scheduling of software upgrades, testing PTFs and general maintenance of system tools
  • May work with development group to determine what system changes need to be made to correspond with application changes
  • Coding may be a daily task – developing application environments, automating tools for mass updates or performing data analysis
  • May write code to run automated processes
  • Coordinate with business product developers and report back to group on any new enhancements or product releases
  • May write programs to be used by other team members
  • Constant review of application environments, notification of potential risks and implementing corrective measures
Qualifications for data support
  • Good understanding of recruiting process
  • Three to five years of HR experience
  • Current technical skills in Unix/Linux
  • Experience with a dimensional data model supporting a business intelligence and reporting environment
  • Proficient in designing multi-dimensional databases
  • Ability to interact with and support a data warehouse
2

Data Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of data support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for data support
  • Responsible for managing stock of basic day to day use assets like cables, connectors, labels, cables ties
  • Performing ETL Batch and load Monitoring
  • Analyzing the incidents and problems reported by business and development team and fixing them (L2 and L3 tickets)
  • Performing the root cause analysis for reoccurring issues and providing fixes
  • Participating in change control board meetings and performing source Code deployment to production and source code management activities
  • Ensuring that service requests coming from business like data extracts or any queries related to data is fulfilled
  • Tuning and performance management of critical loads
  • Apply, obtain, manage, renew, close out and remit for jurisdictional grants
  • Compute permit fees and take appropriate action to ensure payment
  • Travels to various permit agencies to pick up permits
Qualifications for data support
  • Technical project lifecycle/project management
  • Data and Relationship modeling
  • Proven ability to develop new and improve existing ETL processes
  • Experience with improving the quality of data from upstream systems
  • Be able to identify and optimize SQL queries to improve performance
  • Change & Problem management – ability to interact with support teams provide technical expertise to solve production issues
3

Data Support Job Description

Job Description Example
Our innovative and growing company is looking for a data support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for data support
  • Maintain log of paving complaints, dispatch as appropriate and follow-up to assure claim is adequately addressed
  • Prepare customer notification letters and internal processing of customer checks
  • Data entry in ICIS for meter set orders and meter locations
  • Contract processing and invoice submittal
  • Review and verify contractor pay items via Lotus Notes and WMIS
  • Data entry in WMIS, including BCA initiation, work request creation, as-builts, as build approvals, processing of CRSRE, CRSR, MPV’s, CPV’s, truck stock, change memos
  • Scan and attach documents into WMIS
  • Research and interpret Company documents (source of supply from SmallWorld, construction drawings, quad maps, map books, Field Notes, service records cards, paving tickets, Unified Work Orders, ) in support of construction, paving and permitting processes
  • Breakdown and process completed work job jackets
  • Prepare, as needed, various Company forms related to Company’s systems, including completion and retirement notices, notices to complete and cancel jobs
Qualifications for data support
  • Thorough understanding of metadata
  • You will be responsible for managing support cases on a daily basis including initial triage, isolating and diagnosing the problem, ensuring issues are reproducible and subsequent resolution of the issue
  • You will also be responsible for building the knowledge base to prevent recurrence of escalation for previously resolved case
  • Continuous improvement of Incident Handle Times, First Contact Resolution, Escalation Rates, Self-Service/Community Experience
  • 3+ years of experience in software industry with at least 2 years in software technical support or system administrator
  • Ability to use computers and specific software applications, such as an ERP system
4

Data Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of data support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for data support
  • Research company records in support of company’s Office of General Counsel, Finance, and other business units
  • Prepare status reports, as assigned
  • Maintain files and Perform other duties as assigned
  • Drive large strategic projects using talent on team, contractors and other resource to building a Product Management Datamart to support various parts of USCM Product Management
  • Manage highly technical, medium size team members to build, support and execute various data process to build out data models
  • Implement strategies and plans created by Senior Leaders and/or Executives
  • Work with direct reports to identify strengths and development needs, regularly discuss progress on development plans, and encourage career development activities
  • Encourage, support and act on results of problem-solving initiatives intended to improve work processes and outcomes
  • Champion change initiatives, support people through transition
  • Perform screening and creation of customer account data globally (ensuring database integrity and maintenance of our new & existing customers across our eco-system (SalesForce.com, Siebel, Oracle, Qlikview)
Qualifications for data support
  • Expert Level in MSSQL – Ability to write complex queries, scripts, procedures and query optimization
  • General aptitude with numbers and ability to complete basic calculations
  • Ability to work fast with a high degree of accuracy
  • Attention to detail and great personal organizational skills
  • Associate’s Degree is Information Systems, Physics, or similar field (or equivalent in experience)
  • Experience with any industry leading DCIM tool will be a plus
5

Data Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of data support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for data support
  • Provide general database and surrounding process management – maintenance, general troubleshooting and support services in case of acquisitions or other project related changes
  • Efficiently handle inquiries from customer services, sales force, scientific support, leadership or other functions regarding customer data and generation of quotes or other customer facing documents using customer data
  • Be accountable to ensure 100% data satisfaction within required timelines
  • Build expertise to become domain expert within all related systems to manage and complete all work (Build an understanding of where to get key information and how to present it to the functional and technical teams)
  • Create and maintain SOPs and User Guides related to owned processes
  • Participate in the creation and maintenance of dashboards that can be used to drive business results
  • Proactively support internal customers by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members
  • Leading the “Resolving Agency” for Supply Chain Finance data issues, managed through the “Remedy” support tool
  • Performing ‘root cause analysis’ on standard and net cost issues and coordinating corrective actions across wider resolving agencies as required – GMS, LOC
  • The enhancement of category/product data as required & authorised by the Showroom Channel Team, to improve content across brochure, POS, web, CAD and QuoteIT designed to support improved customer experience and increase quote conversion
Qualifications for data support
  • Have strong technical writing and verbal skills and exude self-confidence
  • Must successfully pass Construction Support Data Specialist Qualification test
  • Must have a general knowledge of Company operations, policies and practices related to distribution pipeline/service construction, , paving operations and permitting process
  • Demonstrate PC and mainframe skills
  • Possess attention to detail and with accuracy
  • Ability to analyze and process jobs for construction, permitting and paving

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