Account Support Representative Job Description

Account Support Representative Job Description

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131 votes for Account Support Representative
Account support representative provides support for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).

Account Support Representative Duties & Responsibilities

To write an effective account support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included account support representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Addressing a large volume of calls that enter the servicing area
Distributing AI Funds Client K-1s
Collaborating with AI operations, AI Investor Relations and Tax operations
As a Technical Support Representative you will be required to handle inbound phone & email inquiries from customers based in China
As a Technical Support Representative you will be required to handle inbound phone & email inquiries from customers based in Japan
Provide follow-up on customer service issues, including tracking of shipments
Becoming an expert on the tools and technologies for digital marketing campaign optimization
Analysing campaign performance and formulating optimization strategies
Presenting optimization proposals to client accounts
Identifying ROI opportunities for client accounts

Account Support Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Account Support Representative

Typically a job would require a certain level of education.

Employers hiring for the account support representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Associates, Education, Finance, Technical, Marketing, Management, International Business, Accounting, Construction

Skills for Account Support Representative

Desired skills for account support representative include:

MS Excel
Network
Digital Front Ends
Graphic arts applications
MAC when by client
MS Word
Account-relevant applications -- Adobe Acrobat -- File conversion
Equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
MS PowerPoint
AS400 highly

Desired experience for account support representative includes:

Ability to handle multiple tasks at one time with a high attention to detail
With IT related background (Technical Support Rep)
Fluency in Chinese both spoken and written
Open to Citizens with 13-A Visa
Fluency in Japanese both spoken and written
Ensuring a constant high level of quality support

Account Support Representative Examples

1

Account Support Representative Job Description

Job Description Example
Our growing company is hiring for an account support representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for account support representative
  • Providing product and tool support for inbound customer queries
  • Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
  • This position requires working with patients and other callers in response to both hospital and physician billing questions
  • The position also requires a working knowledge of all insurance payers to answer patient questions
  • This position also requires a high level knowledge of the types of hospital and professional services
  • Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan
  • Conduct all new business onboarding activities, including demos of self-service tools for billing and claims reporting with the client
  • Coordinate and partner with Client Managers to ensure client needs are met and potential problems are averted on assigned clients in the market
  • Responsible for resolving complex client inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services
  • Ensure timely and accurate responses to inquiries and service requests
Qualifications for account support representative
  • Fluency in English AND native speaker in Dutch
  • Technical knowledge or experience
  • Account management and sales
  • Experience working in online advertising operations, specifically Ad Words
  • 1-3 years of related expereince in claims, workers compensation
  • 3 years Previous experience in hospital or physician's office
2

Account Support Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of account support representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account support representative
  • Provide support, training and mentoring of team members and other internal partners on products and services, and processes as it relates to servicing our clients
  • Identify, lead and drive recommendations of process improvements to accelerate client experience in a positive way
  • Participate and support stretch opportunities and cross-functional projects within and outside of the implementation / service teams
  • TeleTechJobs.com– Apply online through www.TeleTechJobs.com
  • Call or SMS – 0915.295.7966 for further inquiries
  • Walk In – Apply in person at the Upper Ground Floor of Farmers Plaza, Araneta Center, Cubao and be interviewed on the same day
  • Facebook- Visit www.Facebook.com/TeleTechPilipinas
  • Twitter- Join the conversation at _www.Twitter.com/TeleTechPinas and direct your message to us
  • Refer client service issues, administrative functions, eligibility/claim issues, billing questions, installation matters, and settlement production matters to appropriate service organization representatives (Client Advocacy Team (Client Service Executive), Customer Service Claim and Call Centers)
  • Other administrative duties as assigned or needed
Qualifications for account support representative
  • Copy shop, and basic office printer maintenance experience a plus, but willing to train the right candidate
  • Must be flexible to work flow and able to reassess and determine priorities
  • Must be able to focus on the task at hand
  • Must be able to take usable training notes and organize them to assist when training is complete
  • Must be able to multi-task and be detail-oriented in a fast-paced environment
  • Minimum 3 years of client service work experience required
3

Account Support Representative Job Description

Job Description Example
Our growing company is hiring for an account support representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account support representative
  • Assesses charges to customers and negotiates what will be implemented
  • Coordinates between various Questar Gas departments to respond to customer requests throughout the installation and meter set process
  • Plans gas service and negotiates with residential multi-family and homeowners
  • Attends and conducts applicable pre-construction and information meetings with residential customers including influential decision makers
  • Must possess a valid driver's license and have an acceptable driving record
  • Must be able to cover the Richfield and Ephriam, Utah areas
  • Excellent at communication skills while developing customer position at HQ
  • Must be willing to attend weekly/monthly sales meetings supporting a team environment, while striving to be the ‘top performer’ and driving business to the store
  • Must possess a willingness and ability to learn, with great problem solving skills
  • Serve as the customer contact for all e-procurement system inquiries
Qualifications for account support representative
  • Minimum 3 years of experience working directly with a client book of business with established client relationships required
  • Ability to handle complex inquiries supporting high-profile client base
  • Minimum of two (2) years clerical experience preferred with at least one (1) year of experience in pricing, promotions, customer service or account support
  • Working knowledge of pivot tables a plus
  • Experience in the online grocery (Amazon Marketplace) and VMS business preferred
  • Must be able to communicate effectively with Supervisor and keep her/him fully informed of matters of significance at all times
4

Account Support Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of account support representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account support representative
  • Act as the central point of contact for corporate clients requiring centralized management
  • Work with local customer service and sales teams to ensure the customer’s contract is being adhered to especially with regards to pricing
  • Serve as back up customer contact to the corporate account manager for assigned accounts
  • Schedules meetings for the Corporate Team
  • Supports the Corporate Account Manager (CAM) on customer deliverables, special projects, and problem resolution
  • Complete spreadsheets, pulling of data and data entry
  • Understand how SF Chronicle and SFGATE's products will achieve ROI for clients, including target demographics, DMA, search, and relevant marketing KPI's
  • Track advertiser revenues using tools including internal reports
  • Manage phone, e-mail, and chat support for customer account inquiries
  • Initiate communication with other teams within our organization and demonstrate judgment regarding the resolution
Qualifications for account support representative
  • Candidate preferred to have 2+ years of Customer Service experience
  • Experience in medical/healthcare field, a plus
  • Pharmacy Technician License a plus
  • Prior knowledge of pharmacy and the use of common medications preferred
  • Bi-Lingual Language skills are preferred, but not required
  • Exhibit good judgment and reasoning
5

Account Support Representative Job Description

Job Description Example
Our innovative and growing company is hiring for an account support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account support representative
  • Prepare detailed and accurate billing adjustments and credit requests as needed
  • Prepare detailed and accurate inventory reconciliations
  • Provide feedback to management and others about balances and issues related to client's accounts
  • Answering calls from pharmacies and patients
  • Speaking with callers and discussing dosage of medications, according to prescription orders
  • Answering questions about coverage and eligibility
  • Plan and execute new and converted item and promotion awarded/loss process and price changes coordinating internal resources and as appropriate third parties/vendors for flawless execution
  • As a Technical Support Representative you will be required to handle inbound phone & email inquiries from customers based in Korea
  • Interacts directly with customers, sales and/or service representatives handling a variety of inbound and outbound service functions
  • Prepares/retrieves documentation related to customer account, product, and service inquiries/issues
Qualifications for account support representative
  • Illustrate consistent dependability
  • Aspirant should hold the capacity to multi-task
  • Hold the ability prioritize time and responsibilities
  • 2 years of customer services
  • 50 WPM is required
  • Call center service environment preferred

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