Sales Support Representative Job Description

Sales Support Representative Job Description

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Sales support representative provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.

Sales Support Representative Duties & Responsibilities

To write an effective sales support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Generate sales leads and contact all pending leads
Analyze business trends and pipeline statuses
Support marketing & lead generation activities
Build rapport with independent rep agencies and be first contact for daily issues such as shipments, pricing
Provide analytical input and help create and develop presentations for business reviews, line reviews, promotions, Attend meetings as needed
Interact with demand planning, customer service, accounts receivable and logistics
Develop an expertise on all customer and company information systems including customer SKU set-up, WERCS, data sync services, Assist with onboarding new items and customers
Manage trade shows
Produce timely and detailed equipment lists
Provide support for service pricing and proposals and service contract documentation for customer signature

Sales Support Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Support Representative

List any licenses or certifications required by the position: P2, ASE

Education for Sales Support Representative

Typically a job would require a certain level of education.

Employers hiring for the sales support representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Associates, Marketing, Business/Administration, Technical, Engineering, Sound, Accounting, General Education

Skills for Sales Support Representative

Desired skills for sales support representative include:

Computer systems/software and computerized billing
JD Edwards
Word
PowerPoint
Outlook
Microsoft Office programs
Access
Credit Tool
Customer service/collections policies and procedures within the SQ business units
Excel

Desired experience for sales support representative includes:

High sales acumen and the desire/ability to generate sales opportunities
Proficiency in Spanish a strong plus
Residential mortgage knowledge and experience a must
Bilingual French/English an asset but not required
Ability to speak confidently with internal and external team members and sales agents
Must produce high productivity results

Sales Support Representative Examples

1

Sales Support Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of sales support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support representative
  • Process new client accounts
  • Implement changes to existing accounts
  • Maintain/file documents appropriately (legal documents, exhibits, ancillary documentation)
  • Produce timely and detailed service reports to add coverage to equipment as it expires from warranty
  • Prepare service contract renewals for processing
  • Produce timely and detailed service reports and review to capture equipment not previously under contract
  • Assist sales & service associates, MRs, and CSMs with pricing and proposals for service contracts
  • Coordinate sales follow-up with field management affiliated with pending ratified documents
  • Produce and provide input to support system data integrity (relocations, cancellations, etc)
  • Provide support for reports regarding service revenue and profitability
Qualifications for sales support representative
  • Comfortable with technology and applications (Office, Excel)
  • Background using office automation software
  • Sensory attention - Must have strong communication and listening skills
  • Mental stress - High volume workload
  • Minimum of 2+ years in an administrative role within a financial or professional services environment
  • Proven ability to handle pressure created due to high volumes and aggressive performance targets of the sales team
2

Sales Support Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of sales support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support representative
  • Participate in monthly calls with sales/service teams for the purpose of and May accompany Direct Sales on sales calls for purpose of aiding in service contract or sales discussions
  • Field inbound phone calls from potential clients in regards to products and services
  • Conduct needs analysis and ask questions in order to identify which product is best for the client
  • Learn and explain all products to clients
  • Support regional sales manager in sales process
  • Enter product orders into company system when needed
  • Utilize company system to document all client interactions and information
  • Once licensed, function as a back-up to phone coverage for Sales Support Representatives
  • Manages the customer account set up process by obtaining legal entity name, address, contacts, pay from and ship to information, freight information, tax status, PO requirements, credit application, and special billing requirements
  • Work on cross-functional teams for continuous improvement, develop reporting on project work and interact on collaborative meetings and/or conference calls
Qualifications for sales support representative
  • Speed and accuracy in document production is required
  • Good knowledge of mortgages and related processes is required
  • Strong team player who supports team and corporate initiatives
  • Demonstrated communication skills sufficient to convey explanations to internal and external clients in a professional manner
  • Previous experience required with ability to multi-task in a fast paced environment
  • Associate’s Degree and at least 2 years of experience providing sales support in a selling environment
3

Sales Support Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of sales support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support representative
  • Specialized National Account maintenance on customer website/portals, Ariba
  • Prepares customer pricing and proposals for identified opportunities
  • Uses internal Cloud CRM system and Oracle system to ensure accuracy of quotes
  • Responds to inquiries regarding status of quotes to internal sales team
  • Processes orders for materials or merchandise from sales staff or direct customer contact
  • Gives price quotations, process customer purchase order in Oracle and checks the price and quantity of each item listed
  • May coordinate with departments regarding order status, shipping dates, product availability and back orders
  • Accurate preparation and processing of purchase order data into order entry system
  • Order scheduling, order completion, order printing and routing, order acknowledgments and order changes
  • Process purchae order data receieved by fax, email and distribution from account coordinators
Qualifications for sales support representative
  • Ambitious and resourceful self-starter with the ability to multitask and work in a fast paced environment
  • Analytical - Ability to decipher and analyze internal and account based data
  • Minimum 3 years’ experience in order processing and external commerce in a multinational company
  • Affinity to technical products
  • SAP/R3 order entry and master data base, credit lines
  • High level in English and Spanish
4

Sales Support Representative Job Description

Job Description Example
Our company is hiring for a sales support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support representative
  • Handle internal and external customer requests in an accurate and timely manner, including answering inbound calls, emails and service requests
  • Perform general clerical duties such as photocopying, scanning and filing
  • Assist with PS in filling out PS Engagement Survey and coordinating meetings between customer and PS
  • Liase with CSA to ensure customer support issues are resolved
  • Provide all required administrative support to senior management and staff
  • Schedule and coordinate on-site and off-site meetings
  • Assist with presentations for meetings, prepare PowerPoints, and submit executive-level deliverables and other presentation materials as required
  • Handle confidential and proprietary materials
  • Provide support and project management for a variety of initiatives that may range from business development, finance, operations, IT or real estate
  • Work collaboratively with individuals throughout the organization and conduct internal or external research as necessary to gather accurate and insightful data
Qualifications for sales support representative
  • Capacity to interact with other internal departments
  • Time flexibility (on peaks of work, bank holidays )
  • Preferably demonstrate a general understanding of pump/rotating equipment bill of materials and types and a clear understanding of sectional arrangement drawings and pump/rotating equipment parts lists
  • An outstanding opportunity to join a Multinational business with market leading brands in a Sales Support Representative (Merchandising) position in Brisbane location
  • 2+ years of relevant work experience, especially customer parts service related to mechanical repair
  • Must project a strong customer focus, able to deal diplomatically with customers and project a positive corporate image
5

Sales Support Representative Job Description

Job Description Example
Our company is looking to fill the role of sales support representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support representative
  • Process orders, quotations, change orders, shipping modes, accurately and quickly
  • Demonstrate proficiency with Company products, procedures, and operating systems
  • Work as needed with sales and engineering information systems
  • Obtain basic parts information from CAD drawings
  • Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA)
  • Customer Service needs for Construction TM’s
  • Miscellaneous requests from TM’s
  • Archive and upload contracts to billing portals
  • Sales Operations Order Management
  • Resolve contract, product or service problems by clarifying the customer’s issue, determining the case and selecting the best solution
Qualifications for sales support representative
  • Pleasant, clear, and articulate speaking skills on the phone and in person
  • Basic math understanding and skills
  • Ability to work to handle High volume workload
  • Familiarity with LYNX, Extracense & SalesForce.com applications
  • 2+ years of sales or sales support experience in a software organization
  • Demonstrated customer facing skills via phone, e-mail and in person (previous experience in a customer facing environment a plus)

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