Ops Support Representative Job Description

Ops Support Representative Job Description

157 votes for Ops Support Representative
Ops support representative provides software related support to Microsoft Windows as per C&W standards such as Microsoft Office 365 (Word, Excel, PowerPoint, Outlook etc), Internet Browsers such as MS Internet Explorer/Edge , Chrome, Anti-virus & any other software being used by C&W.

Ops Support Representative Duties & Responsibilities

To write an effective ops support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included ops support representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively notify customers by phone or email (Kana) of issues processing and/or fulfilling their orders
Monitors queues volume and other metrics
Contributes to development of the product support function testing
Take Ownership of issues by researching and resolving all external and internal customer inquiries
Adhere to task assignment schedule and remain flexible to task assignment changes throughout the day
Communicate effectively and partner cooperatively with various business partners to ensure customers’ issues are resolved and service levels goals are met
Make empowered decisions and offer creative alternatives to secure customer loyalty and Save the Sale
Prioritize work so that past service level items are given urgent, immediate attention

Ops Support Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Ops Support Representative

List any licenses or certifications required by the position: JLPT, CET

Education for Ops Support Representative

Typically a job would require a certain level of education.

Employers hiring for the ops support representative job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business/Administration, Engineering, Finance, Accounting, Communication, English, Computer Science, Science, Math, Management

Skills for Ops Support Representative

Desired skills for ops support representative include:

Internet Explorer
Implementation of software products
Business analysis
FIS products and services
Microsoft Word

Desired experience for ops support representative includes:

Extensive community service and/or extracurricular activities preferred
Proficient computer skills, preferred but not limited to Microsoft Office
Must have unlimited work authorization in the United States
Currently pursuing a Bachelor’s or Master’s degree in any major or discipline at the University of Louisville preferred
Strong leadership, communication and analytical skills preferred

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