Ops Support Analyst Job Description
Ops support analyst
provides basic administrative and technical support by monitoring and maintaining the facilities management and infrastructure of multiple data centers and critical infrastructure environments.
Ops Support Analyst Duties & Responsibilities
To write an effective ops support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included ops support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Control team function for vendor team who is supporting position reconciliation functions
Partner with stakeholders to participate in NPA, projects and global initiatives to enhance process control and efficiency
Ensuring accurate electronic confirmation of Option and Variance Swap trades (SwapsWire and DTCC)
Follow Global Mobility process for business visa / invitation letters
Issue various documentation (employee certificates, offer letters, addendums to contracts of employment )
Create and keep the employee records/files updated in electronic version
Run employment reports for internal use
Identify, assess, and document business requirements for projects within the EMEA CASS Programme
Articulate business requirements to multiple technology groups, of various levels of seniority
Inspire best in class practises for business analysis within an agile environment
Ops Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Ops Support Analyst
List any licenses or certifications required by the position: JLPT, CET, ITIL, CCNP, PMP
Education for Ops Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the ops support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Management, Science, Computer Science, Business, Finance, Education, Accounting, Management Information Systems, Engineering, Communication
Skills for Ops Support Analyst
Desired skills for ops support analyst include:
Software platforms and user groups of high complexity
Infrastructure environments reference model
Visio
Excel
PowerPoint
Microsoft Office Suite of tools – MS Work
Administration of high risk critical infrastructure
Technology and industry trends to lead operations
Administer high risk critical infrastructure
Infrastructure environments
Desired experience for ops support analyst includes:
Send Requirements to TSYS based on current TSDM methodology
Receive and validate all documentation received from TSYS (Estimate Documents, Solutions Documents, Functionality Endorsements from TSYS (including cost) and relay the information back to TBS Operations Leadership, Business Requestor and key stakeholders
F&O Knowledge – (some Market & Product Knowledge for North American & European markets would be advantageous)
OTC knowledge – experience across the rates, FX or CDS businesses would be beneficial
Ability to assimilate information quickly and accurately, whilst remaining focused on ‘the big picture’
Strong intellectual curiosity for process improvements
Ops Support Analyst Examples
1
Ops Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking for an ops support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ops support analyst
- Contribute to status reporting for Management
- Effective issue escalation management
- Review contract to determine all elements of the transaction
- Provide desktop support for users working on Virtual Desktops (VMware)
- Handles first level support calls/voicemail/chat and provides remote control support to expedite problem solving
- Provide on-site deskside support to multiple users in different service lines
- Provide 24/7 support to Canadian and USI users working across all business groups for Canadian member firm
- Ability to assess and prioritize multiple user needs quickly and efficiently
- Experience and understanding of Identity and access management
- Create and manage all user accounts and access rights for users in the firm
Qualifications for ops support analyst
- Ability to work cross functionally in a highly - matrixed organization to build a network in a large organization to get things done quickly
- Experience creating and enhancing presentations (i.e., Power Point) particularly involving charts, graphs, and related analysis
- At least 2 years’ experience in Ability to work with large amounts of data & reports
- At least 2 years’ experience in analytical & problem solving skills
- At least 1 year experience in Experience creating and enhancing presentations (i.e., Power Point) particularly involving charts, graphs, and related analysis
- At least 1 year experience in Ability to work flexibly in a environment of continuous change, to set priorities, to take initiative, and to follow through consistently & thoroughly
2
Ops Support Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of ops support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ops support analyst
- Coordinate/liaise with other groups/departments as necessary on tickets
- Manage information structures, provide access and migrate data within all of the firm's information management tools as per firm guidelines in collaboration with various internal teams
- Receive and assess generic mailbox requests
- Prepare and organize the HR Induction sessions for new hires
- Handle all HR transactions in time for payroll
- Perform day-to-day Trade Support processing, including reconciliations, front end support, trading matching and allocation in the Brazilian Exchange
- Interface with Trading and Sales desks, exchange and counterparties to ensure accurately allocation and process
- Trade confirmation with counterparties to prevent settlement fails
- Manage trades and fails escalating accordingly
- Manage Risk Quotient within Operations process
Qualifications for ops support analyst
- Ability to work flexibly in an environment of continuous change, to set priorities, to take initiative, and to follow through consistently & thoroughly
- At least 1 year experience in Ability to draw conclusions and recommendations from data trends & comparisons
- At least 1 year experience in Negotiation and influencing skills
- At least 1 year experience in Ability to work cross functionally in a highly-matrixed organization
- Tertiary – Banking and Finance or Engineering
- Willing to work on public holiday on rotation basis
3
Ops Support Analyst Job Description
Job Description Example
Our company is looking to fill the role of ops support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ops support analyst
- Identify opportunities to improve the quality of service delivered to clients & implement procedures to improve the client experience
- Identify opportunities to improve the product workflows champion the Business needs for system implementation and enhancement projects
- Provide Desktop and user support for the Warsaw office with approximately 250 computer users in a networked computing environment
- Liaise with helpdesk for escalation issues and resolving end user application problems
- Provide support, including procedural documentation for desktop, network and phone system
- Vendor Management (Hardware, leased line, Telephone )
- UPS and power backup management
- Account management and territory maintenance
- Product eligibility assignment
- Onboarding new CRM users and decommissioning legacy users and redistributing accounts
Qualifications for ops support analyst
- Fresh graduate welcome to apply
- Candidates with experience in settlements / trade confirmation / trade reconciliation welcome to apply
- Bachelor's degree with an analytical focus (Computer Science, Music, Finance, Math, Economics)
- Aptitude at relationship building with all types of Business, Operational and Technology partners
- Ability to work comfortably with different project approaches
- Demonstrated leadership skills in a project environment
4
Ops Support Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of ops support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ops support analyst
- Troubleshoot and remediate failed scheduled jobs
- Collaborate with other team members to determine root cause quickly to any type of service derogation and look for key indicators of potential issues
- Monitor overall performance of production platforms
- Effectively communicate with third parties, partners, and internal teams regarding technical issues
- Application of Windows patches for resources throughout platforms
- Use acquired knowledge to suggest, edit, and write knowledge base articles
- Review of production log files on defined frequency
- Obtain a deep understanding of the platform and custom application stack to help resolve issues
- Create new alerts to support the operations of production systems
- Responsible for the 3PDP(Third Party Derivatives Processing) OTC Reconciliation process for TPDP clients delivered from the Delaware location
Qualifications for ops support analyst
- Attested track record of working to deadlines, with accountability and responsibility for independent workload
- Strong analytical ability, ensuring that information is captured concisely and reported to the appropriate areas dependent on jurisdiction
- Expert knowledge of Microsoft Windows 8.1 and Windows 10 desktop operating system
- Expert knowledge of Microsoft Office 2013 and Office 365 applications
- Excellent communication skills and interpersonal skills in order to provide support to individuals at all levels within USI and Canada
- Experience working with Microsoft Active Directory
5
Ops Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of ops support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for ops support analyst
- Handlings Internal Customers enquires, exceptional handlings and investigations
- Perform Stock Reconciliation and escalation
- Perform Trade validation and settlement with Brokers for Online accounts
- Review Corporate Trading Accounts, perform EWSS name screenings, risk assessment and escalation
- Processing of clients’ payment via Cheque, EPS, Bill Payment, Remittances and etc
- Maintenance of Brokerage setup
- Monthly Reporting Statistic, KRI, SLA
- Prepare test cases and perform UAT
- Any other adhoc jobs
- Disaster recovery planning and testing, including backup and restore
Qualifications for ops support analyst
- Ability to work with large amounts of data & reports
- Conceptual knowledge of Exchange Server, Lync Server, and Lotus Notes Domini Server
- Previous experience with financial and business software
- Solid understanding of incident management tools
- Experience with incident management tools
- MSCE/MCSA/ RHCE (Good to have)