Tech Ops Analyst Job Description
Tech ops analyst
provides bridge between customer needs and highly technical applications and application groups (ex: mainframe, network), other technology service providers and third-party vendors.
Tech Ops Analyst Duties & Responsibilities
To write an effective tech ops analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included tech ops analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Providing shift cover from Monday to Friday 9 am – 6 pm
Provide support for AV software and any virus related incidents
Monitor and work tickets in ticketing system
Provide 3rd level support for issues related to security tools
Monitor and implement requests in request system
Implement exception requests for AV exclusions
Monitor Parent Servers and Live Update servers to verify definitions are current
Monitor servers across environment and verify data is current
Maintain Cybersecurity Operations web site and SQL server database
Submit suspicious virus samples to Symantec for analysis
Tech Ops Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tech Ops Analyst
List any licenses or certifications required by the position: MCSE, MCSA, CCNA, PMP, CCIE, WAN, LAN, PC, CCNP, POPM
Education for Tech Ops Analyst
Typically a job would require a certain level of education.
Employers hiring for the tech ops analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Business, Information Systems, Science, Education, Finance, Accounting, Engineering, Information Technology
Skills for Tech Ops Analyst
Desired skills for tech ops analyst include:
Networking technology
Relational databases
Mainframe
Tandem platforms
CMDB
Global financial institutions in terms of technology/infrastructure and their dependencies and requirements
ITIL concepts is very advantageous
ITSM
Wide range of applications and systems
Mainframe environment
Desired experience for tech ops analyst includes:
Basic Microsoft Windows administrative skills a plus
1 to 2 years of information Security policies/practices
Escalate issues as needed to vendor
Apply Maintenance Release and Service Packs to management servers
Change management, both for planned releases for periodic maintenance of the estate
Documentation of the Enterprise Systems Management tools for our front-line support teams and customers to follow during normal operations, during incidents
Tech Ops Analyst Examples
1
Tech Ops Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a tech ops analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tech ops analyst
- Perform large midrange incident analysis, issuing notification to the documented on-call support application teams
- Takes the lead in communicating with other JPMC employees interactively (via instant messaging & chat sessions) using Office Communicator product
- The Senior Financial Analyst, Tech Ops G&A Finance is a key member of the Shire Tech Ops G&A Finance team, reporting to the Director of Tech Ops G&A Finance
- Finance Business Partner for Tech Ops G&A functions, providing financial direction and insight including identification of key value drivers and Business KPIs, helping functions deliver their short term and long term goals through proactive day-to-day support, challenge, influence and insight
- Finance Business Partner for Tech Ops G&A functions, providing day-to-day support and strategic analysis for short and long term investment decisions
- Supports the financial planning process for areas of responsibility (budget, forecast, long range plan) to provide meaningful forward looking direction, to develop key scenarios, and to identify key risks/uncertainties and plans for potential mitigation
- Supports the financial performance management process for areas of responsibility (objective setting, budget vs
- Reviewing existing process and governance documentation to capture relevant business critical information
- Working closely with the business to review and challenge business processes to ensure they are fit for purpose
- Reviewing current performance KPIs
Qualifications for tech ops analyst
- Ensure compliance to Audit, Compliance, PCI and Risk security standards
- Manage and prioritize individual tasks within established budgets and timelines, including but not limited to new equipment, new products, conversion activity
- Support Disaster Recovery and Business Continuity testing
- Oversee third party vendor hardware, software and workflow systems (Windows based)
- Build strong partnerships with IT and Business leaders across towers and disciplines
- Hands on experience supporting client/server applications
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Tech Ops Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of tech ops analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tech ops analyst
- Designing a framework for capturing new process and governance requirements from other workstreams
- Understanding current people processes and ways of working in order to inform the business of proposed changes
- Proposing new ways of working and organisational structures to fit with new business processes
- Capturing the relationships between roles, skills/capabilities and business functions
- Ensuring that all Process Diagrams are to a high professional standard
- Consolidating findings into appropriate Programme documentation Statement of Requirements
- Interacts with internal clients at all levels to help resolve IT-related issues and provides solutions in a timely manner
- Represent the technology function to all LOBs
- Primarily supports the Technical Operations and Dispatch teams by meeting their reporting needs across business units
- Prepares numerous daily, weekly, monthly and ad-hoc reports by accessing data from billing system and workforce management system, utilizing Cognos, SQL Queries, etc, and then formatting data in Excel or Access
Qualifications for tech ops analyst
- An ability to recognise process and structural issues within an organisation and propose solutions
- Experience of Business process modelling/reviewing/engineering
- Experience of benefits mapping and framework modelling
- Proven experience of working effectively with all levels of an organisation
- Results orientated track record with exceptional communication and interpersonal skills
- Experience of preparing, facilitating and following up workshops
3
Tech Ops Analyst Job Description
Job Description Example
Our growing company is hiring for a tech ops analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for tech ops analyst
- Manages end users services team across various branches in China
- Work with business and tech teams to identify projects that have the potential to provide material improvements in customer experience and fulfillment center costs
- Conduct cost-benefit analysis on new fulfillment related projects to determine economic feasibility
- Partner with business and tech teams to appropriately prioritize projects ensuring a balanced portfolio of projects while maximizing cost savings
- Coordinate with tech team throughout project implementation to monitor changes to financial assumptions and update financial projections accordingly
- Provide regular reporting on financial impact of projects to the operations leadership team
- Implement security solutions
- Define, and drive project requirements and deliverables by identifying project milestones, phases, and elements
- Communicate projects in a way that stakeholders understand status, risks, and decision points
- The primary role of the candidate is to design, develop, and support components of the Margin Platform
Qualifications for tech ops analyst
- Communicates or presents to leadership and or different departments analytic findings
- Able to work overtime and work a flexible schedule as needed (including nights and/or weekends)
- Advanced skills using MS Excel and Access
- Experience using Cognos, or other BI tools
- Knowledge of any scripting language is a plus
- 1-3 years of related experience working as an analyst or similar role
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Tech Ops Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of tech ops analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for tech ops analyst
- Ensure cost management oversight and alignment of information and reporting with the APO
- Act as a virtual team member for the Technology & Operations Leadership Team, providing timely and accurate finance insights
- Present the latest finances and any relevant insights at monthly meetings to the Technology & Operations leadership team and assist at each of the director’s individual meetings
- Ensure that Finance services are delivered to Operations and their leaders in an efficient and effective way
- Work with the Technology & Operations leaders to ensure that Finance deliverables, requirements and appropriate controls and disciplines are met, maintained, and enhanced
- Work closely with the wider finance team to develop the key cost management outputs relevant to guide the GLT decision making
- Direct the daily Risk and Control flow of branch operations, focusing on policies, procedures, and work standards to ensure success
- Choosing relevant and meaningful business questions
- Analyzing the data and creating data visualizations to answer the business question
- Customizing the analysis to focus on very specific situations
Qualifications for tech ops analyst
- Enhance CRM functionality on existing applications, specifically leveraging AngularJS and Java
- Production support of global settlement applications - we provide follow-the-sun coverage by teams in Tokyo, Bangalore, London and New Jersy."
- Prefer an individual with 3-5 years experience in the industry
- A collaborative style and ability to build effective relationships and partnerships both across the firm and with external vendors and service providers
- Enrolled in a Ph.D
- Demonstrated ability to build and manage financial models for business support involving forecasting and variance analysis
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Tech Ops Analyst Job Description
Job Description Example
Our company is looking to fill the role of tech ops analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for tech ops analyst
- Minimal work outside of normal schedule and business hours is required
- Manages Tech Ops Safety related AQD data, and Tech Ops Safety internal databases
- Produce daily, weekly, monthly and annual reports as necessary and directed by the Manager of Tech Ops Safety Programs and SMS
- Monitors and reports on implementation of programs and procedures to mitigate Crewmember and aircraft incidents, regulatory violations
- Supports the change management process for changes occurring within Tech Ops and external teams
- Serves as a liaison between Tech Ops and teams within Corporate Safety
- Supports Tech Ops injury and ground damage investigations
- Manages Tech Ops Safety related AQD data and internal databases
- Conducts risk assessment of potential operational hazards
- Ensures communication flow of information from Tech Ops Safety
Qualifications for tech ops analyst
- MBA, Master’s degree or foreign equivalent in Business Administration, Finance, Accounting, or a related field
- Experience with global supply chain and logistics
- Experience with SharePoint, Visio, MS Office, Advanced Excel (Pivot Tables, Formulas, etc), with IBM Cognos Analytics and Business Intelligence
- Centralize Headcount Forecasting function for Asset Management Technology
- Ensure accurate reporting of Headcount across all resource types
- 1-3 years of experience in financial/ headcount reporting environment (experience supporting a Technology organization a plus)