Ops Support Senior Analyst Job Description
Ops support senior analyst
provides end-to-end expertise of software applications; from an understanding of how software is employed at the user level and how the software works on the backend.
Ops Support Senior Analyst Duties & Responsibilities
To write an effective ops support senior analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included ops support senior analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist with further rollout of advanced monitoring and alerting across Banking and Financial Services (BFS) Digital web and mobile applications (eg
Lead readiness reviews for new applications and validate the supportability of changes prior to introduction into production
Provide consultative support to assist the Southeast Asia Businesses in supporting business opportunities to achieve a positive outcome and ensuring compliance to policies and procedures
Provide commercial advisory to the Business and be seen as a “go to” subject matter expert on policies and procedures
Represent the voice of the business teams to ensure the needs of the business are represented in developing and delivering effective controls, processes and procedures
Partner with Compliance, Legal and Sourcing to implement and adhere to business procedures to ensure robust controls are in place
Provide consultative support to assist the Hong Kong and Taiwan Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures
Accountable to the Controllership organization to ensure consistency in AP wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions
Support the North East Asia Controls Committee that meets regularly to align on supporting the Business effectively, and review complex &/or high risk transactions
Ensure remediation plans are in place and tracked to completion for Issues identified from Self-Assessment process and from Internal Audit results
Ops Support Senior Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Ops Support Senior Analyst
List any licenses or certifications required by the position: ITIL
Education for Ops Support Senior Analyst
Typically a job would require a certain level of education.
Employers hiring for the ops support senior analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, MBA, Education, Finance, Accounting, Computer Science, Social Sciences, Math, Statistics, Information Systems
Skills for Ops Support Senior Analyst
Desired skills for ops support senior analyst include:
Applications
Databases and system software
Unit’s processes
Demonstrate expertise of Physical Therapy Operations
Unit economic business model
Hyper V infrastructure
VMWare ESX / vSphere 4
Card and payments industry
Financial transaction flows and settlement/reconciliation processes is desired
Enterprise support platforms is an asset
Desired experience for ops support senior analyst includes:
Collaborates with Controllership to develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues
Understand Market and Business Intelligence concepts and principles and will leverage your skills in these areas to advise and inform senior leadership of market trends and dynamics relevant to our engagement strategy in APAC
Partner with regional cross-functional Leaders, Sales Operations team members and others to design, develop, test and deploy an agreed to measurement and reporting strategy
Collaborate with Marketing intelligence modelers and Sales Technology and Analytics team members to ensure consistency of reporting metrics
Design and build dashboards and reports that will provide market relevant business insights to the APAC CLT.- 30%
Analyze internal sales-relevant data and external market dynamics and trends through standard and ad-hoc analyses and tools to derive insights to be presented back to the business
Ops Support Senior Analyst Examples
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Ops Support Senior Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for an ops support senior analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ops support senior analyst
- Gain an in depth knowledge of the unit’s processes
- Act as the operations SME for of the supported applications
- On-board new applications and integrate them into the operations architecture
- Understand, track and report on regional business plan success metrics and progress
- Provide internal support to the business to create custom reports when needed
- Be part of team roster to provide 24x7 eyes-on-glass coverage with primary responsibility to ensure monitoring alerts are actioned or escalated quickly and accurately
- Utilise a range of tools to ensure comprehensive monitoring of business critical Digital web and mobile application services and closely manage monitoring alert events
- Act as point of contact for Digital application services for a BFS Digital Feature teams working in an Agile CI/CD environment and a range of other technology teams and business stakeholders
- Work closely with Digital stakeholders as required and deliver prompt and accurate responses to queries
- Be pro-active in finding solutions to issues/incidents
Qualifications for ops support senior analyst
- Capable of identifying ways in which data assets can be optimized for use in sales business planning, strategy development and market focus
- Proficiency in basic SQL and Visual Basic an advantage
- Experience in applying data analytics, data operations, marketing research, media and online & Tele channels to solve business problems, preferably in a B2B environment
- 4+ years of System Administration experience with Windows 2003/2008/2012/2016 and Linux / Unix
- Working experience in a hosting service provider environment is an asset
- Completed bachelor program, preferably in computer science, engineering or a related discipline
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Ops Support Senior Analyst Job Description
Job Description Example
Our company is looking for an ops support senior analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ops support senior analyst
- Help analyse change and help to communicate impacts and risks and determine testing scope to protect Online services
- Assist with execution of production verification testing of the services we support, as required
- Assist in planning and execution of SRE-related operational tasks, such as helping manage maintenance exercises, infrastructure or software upgrades, BCPs, etc
- Drive analysis on projects and important strategic decisions improving the experience for our driver partners and riders
- Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes
- Build, and maintain detailed models/dashboards for city-level, regional, and global reporting
- Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible
- Proficient in SQL and Hive querying
- Knowledge of R and Python is plus
- Ability is perform basic Statistical analysis
Qualifications for ops support senior analyst
- Completed or working towards the Microsoft Certified Systems Engineer designation, ITIL v3 and other industry certifications
- Proven analytical, resourceful problem solving skills
- System sizing, hardware and software deployment experience
- A willingness to be a team player and demonstrate a high level of enthusiasm
- Good communication, client service and organizational skills
- Must have a good understanding of enterprise web and/or mobile application infrastructure (e.g., middleware
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Ops Support Senior Analyst Job Description
Job Description Example
Our innovative and growing company is looking for an ops support senior analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for ops support senior analyst
- Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight the key take aways, and disseminate actionable insights
- Ability to self-serve, investigate, get the required data and expertise in data visualization/presentation
- Responsible for managing overall availability, reliability, and defect prevention
- Work closely with developers on continuous integration / continuous delivery solutions and quality engineering
- Identify, define, and implement required production monitoring and automation solutions
- Respond to, diagnose, and resolve service disruptions
- Conduct root cause analysis for complex production issues
- Ensure accounting month end processes are executed with accuracy and timeliness
- Ensure integrity, understanding and documentation of E1 finance modules with respect to the development and execution of new finance system related initiatives
- Adhere to SOX controls and SOD for system access and approvals
Qualifications for ops support senior analyst
- Must have around 5 years of progressive working experience as a Business Analyst and/or in a role within IT Operations or Production Support
- Must have good communication (verbal/written), interpersonal & relationship skills
- Advanced working knowledge on the use of MS Excel is preferred, especially in creating or maintaining macros
- Possess a strong technical background and passion of learning latest consumer technologies
- Possess strong qualitative/quantitative analytical skills and problem solving abilities
- Basic knowledge on the use of SQL queries is desired
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Ops Support Senior Analyst Job Description
Job Description Example
Our growing company is looking for an ops support senior analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ops support senior analyst
- Provide recommendations and support best practices in business process improvements
- Liaise between the user community and change management team, leading requirements gathering discussions and testing
- Actively participate in continuous improvement of support and business processes, identifying options to reduce cost, improve efficiency and increase productivity
- Execute system changes (SQL) to E1 finance tables while ensuring integrity of data
- Ensure that all operational responsibilities are performed including monitoring systems and deploying releases
- Take ownership of operational live service issues and drive their resolution in order to reduce the number of recurring technical issues
- Train level 1 team to perform an adequate level of triage for application issues
- Write and maintain support documentation, service models, incident management processes, technical specifications and user guides
- Collaborate with other IT teams across the organisation in order to create common standards
- For any supported interfaces develop an understanding of how they all interact
Qualifications for ops support senior analyst
- Post-secondary education in IT, Computer Science or Business related disciplines
- Business Analysis Body of Knowledge (BABOK) is an asset
- Ability to interpret data and troubleshoot performance issues
- Prior experience with BI360 and/or Tableau preferred
- To support daily transactional work in Procure to Pay for vendor set ups, Outline agreements
- To actively participate in projects for purpose of organizing work into action steps for team
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Ops Support Senior Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of ops support senior analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ops support senior analyst
- Work closely with project teams to ensure operational requirements are met and changes impacted and implemented
- Provide input for change planning
- Support development changes, providing accurate estimates for time and capital costs, attending project meetings and analysing impact for proposed project work and meeting deadlines
- Develop an understanding of procedures and SLAs for supported services
- Invoke level 3 support requests, manage their progression and provide input from an operational perspective
- Aid business representatives to write clear requirements for any new processes or software changes and provide designs in order to meet those requirements
Qualifications for ops support senior analyst
- To document business processes and create training materials
- To analyze vendor data and information and make recommendations from that analysis
- Experience in documenting business processes and procedures
- Experience in SAP and or NetSuite ERP systems
- PowerPoint Skills to create presentations, training and documentation
- Preferably from STEM (Science, Technology, Engineering, Mathematics) or IT-related courses (IT, Computer Science, Management of Information Systems (MIS)) from top 10-15 universities