Ops Support Senior Manager Job Description

Ops Support Senior Manager Job Description

159 votes for Ops Support Senior Manager
Ops support senior manager provides support in develop, implement and maintain risk and compliance management policies and procedures for products, services and initiatives within Global Business Payments (GBP) in keeping with the bank's wider risk management frameworks, policies and procedures.

Ops Support Senior Manager Duties & Responsibilities

To write an effective ops support senior manager job description, begin by listing detailed duties, responsibilities and expectations. We have included ops support senior manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Extensive knowledge of the London Metals Exchange and global commodities exchanges / products
Knowledge of payment and posting flows for cash adjustments
Ability to review processes regularly and update procedures as required
In depth knowledge of trade flows including downstream system impact
Trades are processed (execution, full service and NCM business) accurately and in a timely fashion
Trade / position breaks are escalated and resolved on TD + 1
Positions are maintained accurately at the exchange / broker and in the firms’ books & records
Client queries / issues are dealt with appropriately and on a timely basis
Ad hoc requests are dealt with on a timely basis and in an appropriate manner
Sets direction for and coaches partners to achieve results

Ops Support Senior Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Ops Support Senior Manager

Typically a job would require a certain level of education.

Employers hiring for the ops support senior manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, MBA, Business/Administration, Aviation, Manufacturing

Skills for Ops Support Senior Manager

Desired skills for ops support senior manager include:

Processes and procedures
Retail store operations
Multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Payment and posting flows for cash adjustments
London Metals Exchange and global commodities exchanges / products
Systems implementation and development life cycles
Operational protocols in a retail store environment
Risk management frameworks
HSBC policies

Desired experience for ops support senior manager includes:

Motivating teams – Understands the personal drivers of each team member and leverages them to increase engagement and overall performance
Goal Setting/Strategic Planning – Articulates clearly where they are going, why, and how they are going to get there so employees understand how their work aligns to the vision
Cooperation/Team Work – Encourages team work and cooperation amongst others to develop a high performing team with common vision and goals
Honesty/Integrity – Creates a positive and ethical work environment
Rewards & Recognizes Others – Recognizes the efforts and accomplishments of team members, which increases employee commitment and enhances performance
Growth Mindset – Assesses the strengths and development opportunities of their team members and actively seeks feedback through various approaches so they continue to learn and grow throughout their career

Ops Support Senior Manager Examples


Ops Support Senior Manager Job Description

Job Description Example
Our growing company is looking to fill the role of ops support senior manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ops support senior manager
  • Responsible for project deliverables determined by the Global Business Planning team
  • Play a lead role in driving the day to day batch operate functions
  • Ensure adherence standard ITIL processes around Incident, Problem and
  • Prior Linux / Windows systems admin experience
  • Strong project management & estimating skills
  • Working knowledge on Mainframe technologies / Data Warehouse or Hadoop technologies
Qualifications for ops support senior manager
  • Flexible attitude towards working hours due to the demands of the workplace
  • An ability to identify process & procedural inefficiencies to improve capacity, efficiency and control
  • Strong client focus and attention to customer care
  • Strong time management skills required to meet time critical deadlines
  • Extensive listed derivatives knowledge across exchanges, products & asset classes
  • Prior production management experience

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