Customer Support Representative Job Description
Customer support representative
provides in house service and support for the Light Microscopy (LM) systems in the ZEISS Demo Center in Dublin, CA in order to maintain the highest level of operational quality and availability possible.
Customer Support Representative Duties & Responsibilities
To write an effective customer support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide first level system support for Taleo, Cartus for internal customers
Coordinates proposal quotation cost and sell price factors with Unit’s Controller and Marketing Management to insure that warranties, liquidated damages, penalties, deferred billing, stocking charge, are understood and properly controlled by all departments
Manage multiple software applications and integrated technology platforms to provide front line support to customers support a range of offline projects
Proactively communicate issue status in a timely way
Efficiently answering and following up on all customer inquiries that come in via phone and email
Verification of product lines and monitoring customer service portals to triage tickets accordingly
Collaborate with renewals and licensing team to ensure customers have the most up to date product licensing
Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access
Utilization of attention to detail while maintaining customer database
Initiate communication contact and supply highway operational and maintenance information
Customer Support Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support Representative
List any licenses or certifications required by the position: HDI, II, IAT, CPE, OS, CE
Education for Customer Support Representative
Typically a job would require a certain level of education.
Employers hiring for the customer support representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Associates, Business, Military, Technical, Engineering, Manufacturing, Computer Science, General Education, Communication
Skills for Customer Support Representative
Desired skills for customer support representative include:
Contact center technologies
Customer support processes
Human Resource services and systems and automated operating environments
Excel
MS Word
Services
Bill pay products in order to provide the highest caliber of support possible
Internet Explorer
Outlook
Salesforce
Desired experience for customer support representative includes:
University degree in economics or technical field is prefered
Very good problem solving skills and organized
Very good communication skills in English, both written and verbal
Good command of – email, MS Office, ERP/MRP systems
High School Bachelor degree or above qualifications
Intermediate Level Microsoft Office Package
Customer Support Representative Examples
1
Customer Support Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer support representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer support representative
- Resolving customer help desk tickets and providing phone support – 40%
- Develops relationship with distributors in assigned region and uses product and process knowledge to provide an unrivaled customer experience
- Support Account Managers to ensure charity clients are increasing adoption and satisfaction deriving value from the everydayhero product
- Evaluates warranty claims with respect to manufactures warranty period, entry of product into service, repeat failures, Processes claims as appropriate
- Complete other customer support-related tasks as directed from time to time by a Support Lead
- Monitor press release distribution in real time
- Completes the sales process by determining customer’s fit with the appropriate Clinical Drug Information products and pricing
- Qualify new accounts for all markets
- Check customer purchase orders for accuracy against quotation or catalogs
- Process returned parts (due to defects, order discrepancies or warranties ) and ensure their replacement and/or repair managing warranty credits where appropriate
Qualifications for customer support representative
- Customer focused, able to establish and maintain effective customer relationships
- Flexible schedule (AVAILABLE TO WORK NIGHT SHIFT)
- Tomcat application server administration
- A very good knowledge of Dutch and German language is important
- Perform basic business math skills as it relates to business calculations
- Active listener with an ability to effectively articulate both verbally and written to customers, doctors and management
2
Customer Support Representative Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer support representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support representative
- Responsible for call intake, processing emails, creating knowledge base accounts, ticket creation and follow up
- Advise dealers on service operational improvements
- Counsel dealers to improve technical skills development
- Handles each customer interaction whether phone or email from start to finish with best in class service
- Maintains a working knowledge and sufficient technical expertise for all products of the division, and major product lines for other divisions to properly advise customers
- Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
- Handle daily call volume and order processing
- Ensure that customer information is current and accurate
- Commit to meeting individual agent goals
- Contribute to overall KPI targets
Qualifications for customer support representative
- Withstand long periods of time on telephone and in front of computer monitor
- You are fluent in Portuguese/Spanish, particularly with excellent written skills
- Past experience in a customer support-related role helps but entry-level candidates are encouraged to apply
- Familiarity with consumer web and technology
- You have excellent Portuguese/Spanish written and interpersonal skills
- You work quickly, independently and with great attention to detail
3
Customer Support Representative Job Description
Job Description Example
Our company is looking for a customer support representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer support representative
- Attract potential customers by answering product and service questions, and suggesting information about other products and services that may be beneficial to their unique needs
- Assist customers via incoming phone, email and online chat with account management, technical support, and promoting products and services
- Assists customers to gain the most value from their products and services
- Continue to learn new technology
- Understand the big picture and how this role significantly impacts the overall business
- Make good business decisions with little direction
- Participate in special assignments/projects when directed by management
- Achieve quality targets to ensure the consistency of the customer experience
- Provide timely and accurate information to internal and external customers
- Maintain an acceptable ratio of aged cases, including assignment of new cases
Qualifications for customer support representative
- You have experience in online video
- You're comfortable with both Macs & PCs, Android & iOS devices
- You speak more than one language (let us know which!)
- You love KPop, Telenovelas, or other foreign TV content
- Bilingual required (English/French)
- People Soft / JD Edwards experience a definite asset
4
Customer Support Representative Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer support representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer support representative
- Manage assigned client projects as required, including, coordination meetings and follow-up on action items
- Accurately process customer transactions such as quotes, purchase orders, change orders, returns, paperwork issues
- Solid analytical and reasoning abilities strong numerical and organizational skills
- Responsible for entry of information into the BAAN system
- Responsible for processing initial order from customers
- Provide dispatching communication to company locations, customers, and vendors
- Investigate and assist with resolving first tier issues
- Represent Calumet in a professional manner, being first voice to customers and create strong partnerships through exemplary customer support
- Handle a high volume of inbound calls/emails in a timely manner
- Thoroughly understand the nuances of each medical product to ensure customers have received the correct information regarding their products
Qualifications for customer support representative
- Customer Service experience in a setting involving direct customer interaction
- Recent Customer Service experience (within the last 5 years)
- Must pass all on-boarding tests related to customer service and keyboarding requirements
- May require extensive sitting and use of keyboard/computer/mouse and use of headset
- During the training period, must not exceed 8 hours of allowed PTO (paid time off)
- Must consistently meet or exceed established goals, performance metrics & quality metrics
5
Customer Support Representative Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer support representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support representative
- Consistently meet customer service metrics which includes activities and customer service effectiveness
- Accurately input data into their ERP system
- Manage inbound and outbound calls a timely manner
- Escalate dispatching and difficult concerns to other team members
- Accurately receive and input data into their ERP system
- Responsible for creating, canceling, editing, and preparing new accounts
- Collect payments/perform A/R duties
- Handles Customer Service Engineers calls for emergency order placement , escalations and inquires
- Focus on providing solutions Ensure Quality by following Client call / system processes
- Set priorities, meet deadlines and multi-task with minimum supervision
Qualifications for customer support representative
- Ability to work independently & as a team member
- Ability to accept and implement coaching and feedback in order to achieve performance goals
- May be asked to assist in other areas during peak volume throughout the year
- Meet our daily goal of supporting at least 12 clients a day, with positive feedback
- Access all clients systems to provide hands on support- basically, if you can prove to be a very fast learner!
- Be a pro at our Mortgage Builder Software, including the individual versions that our customers are using