Customer Care Representative Job Description

Customer Care Representative Job Description

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Customer care representative provides updates to Case Managers and Social Workers as on claim requirements and responses received from commercial health insurance payers; communicate patient information, such as discharge dates, to commercial health insurance payers.

Customer Care Representative Duties & Responsibilities

To write an effective customer care representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Up-selling customers to additional performances, advanced membership levels, new products or services are encouraged and rewarded
Replying to customer inquiries while promoting/selling Audible’s products and services in a call center environment
This includes responding to inquiries about performances and services, processing ticket orders, Membership sales and performing general account maintenance
Suggestively sell additional products which complement a customer’s current brand portfolio
Works with all legal and obits advertisers, which includes handling phone calls, emails and walk-ins
Works with sales managers and VP in compiling weekly or daily sales reports and serves as a back-up for the CRM champion for all reports
Coordinates all aspects of sales meetings for the advertising department, which includes reserving the room, working with support staff to make sure the room is set up correctly, any technical requirements, making copies of information and ordering refreshments
Processing orders, addressing billing questions, and resolving basic technical issues
Professionally respond to emails or calls from customers who have product issues
Pre-walk homesites to provide punchlist for construction to delivery of home to customer

Customer Care Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Care Representative

List any licenses or certifications required by the position: OEM, DGR, APICS, CIP, NCLE, ABO, CCS, II, CIFFA, UM

Education for Customer Care Representative

Typically a job would require a certain level of education.

Employers hiring for the customer care representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Education, Business, General Education, Technical, Marketing, Business/Administration, Computer, Science, Health Insurance

Skills for Customer Care Representative

Desired skills for customer care representative include:

Products
Company services
Insurance benefits
Provider contracts and claims
3rd party reimbursements from insurance companies and government payers
Microsoft Office
Each account
Word
Excel
Services

Desired experience for customer care representative includes:

Ruthless ping-pong tournaments and seasonal sports clubs - volleyball, basketball, soccer
Endless company sponsored events
Transit reimbursement, paid parking and shuttle service
Must be a team player and perform well under pressure
Build connections and trust with customers
Experience in navigating web pages, applications and pieces of technology

Customer Care Representative Examples

1

Customer Care Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer care representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care representative
  • Handles most basic internal/external queries across a range of products
  • Other duties assigned by Leadership Team
  • Foster a unified and integrated team environment with all business units including Sales, Distribution, Supply Chain, and Finance, departmental colleagues
  • Complete scheduled outbound calls to obtain product orders from existing Coca-Cola customers
  • Accept inbound calls related to repair requests for Coca-Cola owned equipment
  • Ensure accuracy of product orders
  • Meet sales and performance goals
  • Answer incoming calls and process customer requests
  • Minor marketing administrative support
  • May help take optical measurements at the annual tradeshows
Qualifications for customer care representative
  • Free onsite gym and 25% fitness reimbursement
  • Must be able to sit for extended amounts of time
  • Quick learner with competence to resolve customer inquiries
  • Certificate, Diploma or Bachelor Degree in related studies
  • Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions in an MNC, 3rd party logistic or freight forwarding environment
  • Ideally has knowledge of SAP and SFDC
2

Customer Care Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer care representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer care representative
  • Processes and files Requests for Quotes (RFQ) for parts and field services
  • You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Assist the project leader to follow and monitor the implementation of the TFM project
  • Arrange the weekly review meeting for the TFM project team
  • Update the sales, clinic and customer support touch points in TFM project forms
  • Perform the phone survey and on-site visit for the TFM customers
  • Analyze the data and generate the reports of the customer complaints, order status, customer survey, project implementation, for the sales, customer care and management team
  • Operation process set-up and improvement for the customer care team
  • ERP system(Salesforce/Patient Central/IDS) maintenance and improvement
  • Researches and resolves customer inquiries on shipment, order discrepancies and billing/credit matters
Qualifications for customer care representative
  • Has a positive work attitude
  • Experience in customer care related field
  • A voracious appetite for literature
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Excellent interpersonal & communication skills to build strong relationships with customers and internal function
  • Attentive to details its accuracy
3

Customer Care Representative Job Description

Job Description Example
Our growing company is hiring for a customer care representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care representative
  • CBCO
  • Utilize Customer Care and IHS systems to open, manage and resolve inquiries
  • Works under general supervision within a team
  • Requires limited independent decision making
  • May have more detailed knowledge of product disciplines
  • Supports pre-sales and post-sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules
  • Resolves issues/requests, answers inquiries by clarifying desired information
  • Multifunctional work with Sales, Logistics, Finances, Pricing and CSM
  • Respond to incoming customer communication, following through to completion and always demonstrating effective communication throughout the order /pick/pack /ship process
  • Gathers and disseminates information and pursues a course of action for timely resolution
Qualifications for customer care representative
  • PC Experience necessary (MS Office)
  • Ability to spot and correct errors
  • Ability to multitask and willing to work in a fast paced environment
  • Experience in the Healthcare or Insurance industry
  • Great customer service skill set
  • 6 months - 1 year working with multiple software applications preferred
4

Customer Care Representative Job Description

Job Description Example
Our growing company is looking to fill the role of customer care representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care representative
  • Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • You will provide external and internal customers with requested information
  • Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature
  • You will be on the phone 95 % of the time
  • You will need good communications, good writing skills, able to multi-task, decision making skills, sound judgment, talk while typing, follow direction from written workflows and work in a team environment
  • The Customer Care Representative will professionally handle inbound phone calls with the highest degree of courtesy and resourcefulness from our existing and prospective customers
  • Ensure customer contact through the appropriate communication means such as phone, email, fax and mail
  • Handles all incoming orders, sends order confirmations and ensures expedition within the Service Level Agreement
  • Optimize delivery of available goods and follow-up on pending orders
  • Ensure that the order logistics and invoicing are in compliance with the commercial agreements and customer’s requirements
Qualifications for customer care representative
  • Must be highly organized and meet deadlines consistently
  • Four (4) years customer relations experience, construction field preferred
  • High school degree / Bachillerato BUP
  • Experience with Oracle or another CRM
  • Ability to build and maintain good relationship with customers
  • University degree in Business Administration or similar discipline (can be a current student)
5

Customer Care Representative Job Description

Job Description Example
Our innovative and growing company is looking for a customer care representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care representative
  • Support sales growth by educating customers on the products, programs and promotions being offered, and upselling
  • Respond to customer inquires through multiple channels including telephone, e-mail, web chat and digital channels
  • Supports post-sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules
  • Multifunctional work with Sales, Logistics, Finance and CSM
  • Operates a computer to obtain and extract information such as documents information, activities and changes in the database
  • Provides customers with requested information
  • Increase customer retention through annual escalation RIF process by facilitating proactive discussions with the customer base
  • Negotiate customer renewals prior to the expiration of their contract
  • Manage AR for existing base RIF past 60 days
  • Reduce unnecessary CMC activity by educating the customer base on the proper operation of their system
Qualifications for customer care representative
  • 2-plus years in a customer service or account service role
  • Methodical, organized, detailed and accurate under pressure
  • Basic knowledge of either photography, nature observation or hunting/shooting sports is desired to assist customers with product and application
  • Salesforce.com knowledge would be appreciated
  • Basic interest in and/or knowledge of either photography, nature observation or hunting/shooting sports is desired to assist customers with product and application
  • 1 to 2 years of experience in a customer service/sales organization with a quota or objective

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