Representative, Customer Care Job Description

Representative, Customer Care Job Description

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Representative, customer care provides outstanding customer service and ability to resolve customers’ issues by identifying the customers’ needs and provide resolutions.

Representative, Customer Care Duties & Responsibilities

To write an effective representative, customer care job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, customer care job description templates that you can modify and use.

Sample responsibilities for this position include:

Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home
Evaluate trade partners and product performance
Conduct homeowner celebration, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home
Processing of E-commerce registrations answering any web related queries
Answer email inquiries from general email address individual emails
Processing of orders
Other duties as assigned by your supervisor and or manager
Deal directly with both internal and external customers via telephone or electronically
Handle/Respond to customer inquiries and complaints promptly
Process orders and all other customer requests

Representative, Customer Care Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Representative, Customer Care

List any licenses or certifications required by the position: OEM, DGR, APICS, CIP, NCLE, ABO, CCS, II, CIFFA, UM

Education for Representative, Customer Care

Typically a job would require a certain level of education.

Employers hiring for the representative, customer care job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Education, Business, General Education, Technical, Marketing, Business/Administration, Computer, Science, Health Insurance

Skills for Representative, Customer Care

Desired skills for representative, customer care include:

Tools
Ability to assist customers with a specific type of support
Ability to leverage that information in creating customized customer solutions
Major products and services and product and service groups
Values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to utilize processes
Addressing and preventing fraudulent situations
Anticipating
Approaches
Operational

Desired experience for representative, customer care includes:

Web Savvy – being online is second nature to you
English language skills proficiency, both oral and written
Experience in Customer Support field
Additional language knowledge would be an asset
Strong prioritization skills in a multi-tasking environment
Well-developed team working skills

Representative, Customer Care Examples

1

Representative, Customer Care Job Description

Job Description Example
Our company is looking for a representative, customer care. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for representative, customer care
  • Contributes to the team effort by answering CSR’s questions, helping with the training of new hires, assisting with the workload when a CSR is out of the office and participating in team projects
  • Assist the commercial team with added value information when required (orders received by customer, orders received within the month )
  • Handle with the internal and external enquiries and requests from the hotline calls,emails,website and Wechat
  • Handle with the customer complaints with the quick response and professional manner
  • Create the new orders and check the order status for the customers in Patient Central system
  • Create and handle with the tickets in Salesforce system
  • Follow with the long aged and abnormal status orders closely
  • Send SMS to the customers for the order status notification
  • Send the emails to the customers for the notification of the system upgrade, new product launching
  • Coordinate with the sales, clinic team for the marketing events, customer training
Qualifications for representative, customer care
  • Additional language knowledge would be an advantage
  • Ability to learn quickly and resolve customer inquiries
  • Three (3) years customer relations experience, construction field preferred
  • Must be able to deal effectively with challenging situations and maintain objectivity in public relations
  • Three (3) years residential customer care or construction field preferred
  • Five (5) years residential, customer care or construction field experience
2

Representative, Customer Care Job Description

Job Description Example
Our growing company is hiring for a representative, customer care. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, customer care
  • Complete new hire training ongoing training on REMS programs and supporting systems (database, telephony, reference manual, ), departmental and corporate standard operating procedures and work practices/instructions, call handling and interaction skills, advanced communication skills, and inspection readiness
  • Executes processes associated with monitoring and reconciling incoming enrollment forms
  • Respond and make contact to service claims via the ROC or the division within 48 hours of receipt
  • Administer a high volume of inbound Electronic Data Interchange (EDI) orders for quality and timeliness
  • Adhere to consistent processes and documentation requirements as set forth under the guidance of Customer Care managers and Sarbanes-Oxley compliance (SOX)
  • Assess and identify customer’s need and provide appropriate resolution following company policies and processes
  • Ensure all customer follow-up is done in a timely manner
  • Build rapport and engage customers to deliver an exceptional customer experience
  • Provide back-up to the National Response Centre by responding to medical alarms, as needed or in response to high call volumes
  • Perform additional duties as directed by the Team Leader
Qualifications for representative, customer care
  • Ability to speak and write in Spanish, Vietnamese, or Korean
  • Customer service experience in a professional/ office environment
  • Experience working in a start-up environment is a plus
  • Willingness to make a difference and be creative
  • Conversational in Portuguese and Spanish preferred
  • Previous Call Center Experience or Customer Service is required (1+ YEARS)
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Representative, Customer Care Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of representative, customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for representative, customer care
  • Review all open sales orders and backlog
  • Provide feedback on Customer requests/suggestions for changes and improvements to the FleetMatics system and other areas of service by using Survey Monkey (or similar)
  • Responds to all inbound phone calls and emails in a professional and timely manner (30%)
  • Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/Manager when necessary (30%)
  • Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers
  • Proactively identifies trends in issues whenever possible and reports them to management (10%)
  • Administer the direct sale of service parts
  • Analyze problems and provides information/solutions
  • You must operate a PC/image station to obtain and extract information
  • Thoroughly document inquiry outcomes for accurate tracking and analysis
Qualifications for representative, customer care
  • Two (2) years residential customer care or construction field preferred
  • To sit for prolonged periods of time
  • To have manual dexterity required for entry of data using computer
  • 3-5 years in professional experience in a related function
  • Ability to communicate with different customer mentalities and to build lasting relationships
  • Strong experience with MS Office (Outlook, Word, Excel) is important
4

Representative, Customer Care Job Description

Job Description Example
Our company is growing rapidly and is hiring for a representative, customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for representative, customer care
  • Take all necessary actions to resolve any customer claims and issues (cross-functionally)
  • Communicates with customers via phone, web, and email to deliver a best in class client experience by resolving matters related to customer service and/or billing
  • Responsible for communicating with various divisions within the organization including Accounting, Production, SCM/Peripheral Trading, Logistics, RMA
  • Maintain regular understanding of customer account aging
  • Ability to manage multiple projects and work independently on several different tasks simultaneously, setting priorities while ensuring completion of tasks under minimal supervision
  • Issue repair RMAs, credit RMAs, and Cross-Shipments, respond to service request inquiries, follow through in obtaining PO-s for all out of warranty RMA-s
  • Assist in any miscellaneous tasks/projects assigned to you
  • Effectively communicate with consumers via telephone, email, chat and written correspondence
  • Provide World Class Service with every interaction
  • Identify and properly escalate potential trends
Qualifications for representative, customer care
  • Knowledge of the MS office programs, SAP and Salesforce.com
  • AA/AS in Business related area preferred
  • Excellent email and phone etiquette skills including innate attention to correct grammar and spelling
  • Genuine interest in helping people daily, while not letting issues frustrate you
  • Strong troubleshooting skills and the ability to problem solve complex technical issues
  • Ability to translate technical information to a non-technical customer
5

Representative, Customer Care Job Description

Job Description Example
Our innovative and growing company is looking for a representative, customer care. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, customer care
  • Capture pertinent information and enter into the appropriate business system as described in SOPs
  • Has an outgoing, passionate demeanor a ‘go getter’ always ready for the next challenge
  • Provides timely and accurate information to customers regarding order status and product knowledge requests
  • Build rapport with customers and interact with them in a courteous, friendly and professional manner
  • Well-spoken and articulate through all forms of communication, written and verbal, concise while responding to inquires
  • Demonstrates active listening skills to anticipate and understand customers’ needs, tenacious willing to resolve service or product related issues with ease
  • Proven ability to interact with cross functional teams to resolve difficult customer issues
  • Provide superior support and service on the web-based application via phone, email and live-chat to ReadyTalk’s retail customers and users
  • Answer basic questions about the ReadyTalk service, Answering “how do I…” type of questions
  • Provide troubleshooting for varying degrees of technical issues
Qualifications for representative, customer care
  • Policy underwriting knowledge and experience is a plus
  • Dependable and a positive attidue
  • 1-2 years of experience in customer service, in a call center required
  • Minimum 2 years of customer service experience in a call centre environment
  • Maintain knowledge of Auction.com’s products, processes and procedures
  • Supporting an internal sales team in report generation and other administrative functions

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