Customer Care Associate Job Description
Customer care associate
provides oversight of vendor to ensure all processes and procedures are performed in line with Bank policies.
Customer Care Associate Duties & Responsibilities
To write an effective customer care associate job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Collecting all information from customers regarding adverse events, product technical complaints and advise of replacement/return procedures
Providing product support and educational materials to customers
Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer
Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners
Work with the Customer Care Team, the Community Construction Manager, and Sales Associates within a team approach to customer satisfaction and the delivery of a quality product
Provide superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability
Maintain detailed data in the applicable system(s)
Thoroughly document issues and resolutions in our contact management system
Supports small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations
Providing first level phone support on product sales, pharmacovigilance reporting, and general company enquiries
Customer Care Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Care Associate
Typically a job would require a certain level of education.
Employers hiring for the customer care associate job most commonly would prefer for their future employee to have a relevant degree such as University and Associate Degree in English, Supervision, Education, Construction Management, Associates, Business, Communication, Technical, General Education, Performance
Skills for Customer Care Associate
Desired skills for customer care associate include:
Healthcare insurance industry and of all products
Services and processes performed by the team
Microsoft Outlook and keyboard shortcuts is desired
Company procedures
Policies and to support professional growth
Product
System
Vendor
Microsoft Word and Excel
Terminology
Desired experience for customer care associate includes:
Passion for art, technology, ping pong and darts!
Provide customer service to our Footlocker Retail Store Associates as they place orders for their customers
Responsible for resolving customer inquiries received via phone, email
Assist customers by updating contact info on their account(s), provide loan pay-off info, taking payments via phone, initiating payments investigations, fulfillment requests and research special requests
Must be willing to submit to an extensive background check and credit history check
Successfully resolve complex customer e-mail and chat inquiries through the use of multiple customer support tools
Customer Care Associate Examples
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Customer Care Associate Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer care associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care associate
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
- Comply with all company site policies and procedures
- Delivering an optimal customer experience through telephone interactions
- Building customer loyalty by providing high quality customer service
- Providing technical assistance to customers
- Providing sales and marketing support with projects
- Conducting surveys/soft sell products to inbound callers
- Call patients in order to obtain a medical history
Qualifications for customer care associate
- 0-1+ years of experience in customer service environment that directly aligns with the specific responsibilities for this position
- Candidates must have at least six (6) months of customer service experience, whether it's in retail, food service industry
- Working knowledge of Microsoft Office applications (Word, Excel, ) and Lotus Notes preferred
- Communicate customer requirements (schedule, forecast, ) to planning and purchasing team
- Key contact point with customer to obtain necessary export compliance information, letters of credit, end use certificates, as required
- Ensure work area is maintained in a clean and professional environment
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Customer Care Associate Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer care associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care associate
- Determine what other clinicians have treated the patient for the condition in the past
- Follow up with patients to explain company approval process
- Work with supervisor to ensure completion for order
- Investigate shipping and order issues
- Update client database with order and patient information
- Providing customer contact for incoming calls
- Facilitating the request for prior authorization of inpatient and outpatient services
- Ensuring timely and accurate responses
- Understand written and verbal policies, procedures, and regulations on a broad range of insurance, compliance and regulatory topics to ensure adherence to state, federal, company and departmental guidelines
- Answering calls in a timely, courteous and friendly manner
Qualifications for customer care associate
- Ability to work well as part of a team and independently on assigned tasks
- Escalate customer facing issues within a timely matter
- Experience with tracking customer care incidents within a CRM like Dynamics, Salesforce
- Prior customer service/industry experience preferred
- Advanced training in trades within residential building industry strongly preferred
- Pre-certification of inpatient, outpatient services and same day procedures via inbound calls and faxes
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Customer Care Associate Job Description
Job Description Example
Our company is looking to fill the role of customer care associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care associate
- Responding to pre-certification requirements within the timeframe set forth in the pre-certification policy
- Directing care to in-network providers, when appropriate
- Raising high cost, out of network cases to Supervisor or Managers attention
- Raising any dissatisfaction on the caller's part to the Supervisor or Manager
- Accurately entering pertinent clinical information into the Utilization Management database
- Establishing and maintaining communications with Attending Physicians, patient and/or family members, Healthcare Workers and a Social Worker in a timely manner
- Communicating necessary information via department systems to other internal departments
- Providing a high level of after sales service for external customers calling for advice on products
- Providing support to our internal customers both the Companion Animal, Large Animal and Swine sales and marketing teams
- Providing high quality healthcare case management services to patients on behalf of the company's clients' copay assistance programs
Qualifications for customer care associate
- Available to work rotating shifts and standby on-call duty
- Bi-lingual speaking ability (English/Spanish) preferred
- Manage assigned warranty claims in organized and methodical manner, including updating reports, tracking customer sign offs
- Disciplined, self-motivated & reliable
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers peers at all levels of the organization
- Ability to work in a team environment and adapt to changing workload and circumstances effectively
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Customer Care Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer care associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care associate
- Oversee the integration of all service delivery units and improve collaboration within the whole “virtual” service team, including other service partners and suppliers, to ensure a seamless end-to-end delivery of service for our clients
- Proactively review open requests and incidents and report against performance metrics
- Coordinate resources, capabilities and capacity to ensure timely responsiveness and resolution to all reported requests and incidents
- Proactively engage with a set of assigned customers to check on service satisfaction, unspoken needs and performance reporting as the client desires
- Become knowledgeable of contract terms, especially exception clauses and non-standard terms for each client
- Focus on retention, improving reference level, and increase revenue opportunities (identify and communicate leads for upsell and cross-sell)
- Track KPIs for assigned customers, such as Customer retention, CSAT scores, reference-ability, and incremental revenue
- Answer all customer communications in a timely and professional manner
- Convert all general customer merchandise inquiries into sales
- Assist customers with BeallsFlorida.com, Amazon, EBay, BurkesOutlet.com and other marketplaces inquiries/new orders
Qualifications for customer care associate
- High level of proficiency in AS400 and EDI
- Must possess excellent interpersonal skills with ability to get along with diverse personalities and develop strong relationships., Must be tactful, resourceful and flexible
- The ability to interact with all departments to achieve goals
- Knowledge consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and trust accounts
- 3+ years of high volume Call Center experience in a Healthcare and/or Case Management setting
- Experience with Pharmacy benefits and Healthcare insurances
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Customer Care Associate Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer care associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer care associate
- Provide product support materials and educational materials to customers
- Provide technical assistance to customers related to product or promotional website issues
- Communicate customer or website issues to the Escalations Team and Customer Care Management timely
- Answer inbound inquiries through phone calls, email and/or live chat
- Consistently focus on customer retention and brand loyalty
- Managing day to day workload efficiently
- Navigating several different systems simultaneously
- Being a professional team player
- Serve as primary point of contact (PPOC) for portfolio of assigned clients
- Participate in cross functional teams as required to address service/support initiatives
Qualifications for customer care associate
- Equivalent English
- Interface daily with internal and external contacts
- Work with a team of specialists to manage territory in conjunction with outside sales
- Support outside Sales/Manage Customer relations
- Communicate with all team members regarding any concerns or changes to accounts or industry
- Address issues and represent Area Sales Managers and customers within the plant