Customer Care Executive Job Description
Customer care executive
provides calendar and booking information for the KFC Yum! Center to concert promoters, agents, and booking managers.
Customer Care Executive Duties & Responsibilities
To write an effective customer care executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Masters our Quality, EHS, Finance & Supply Chain standards
Integrates external regulations linked to his activity
Reporting to the Customer Activation Ass Manager, the incumbent will be responsible for the following responsibilities
Execute Channel/Customer joint business plans
Execute category management/ merchandising plans, consumer and trade promotions
Contribute to new product launches
Lead mystery shopper activities
Help monitor the promotion budget and ensure effectiveness
Handle customer cases relayed by 1st level support & take ownership for problem resolution on assigned cases according to defined priority & severity levels
Perform trouble shooting by gathering data, structuring the case, conducting analysis and search available documentation and knowledge bases for a solution
Customer Care Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Care Executive
Typically a job would require a certain level of education.
Employers hiring for the customer care executive job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in English, Business, Management, Engineering, Communication, Marketing, Supervision, Internships, Social Media, Medical
Skills for Customer Care Executive
Desired skills for customer care executive include:
CRM applications desirable
Corporate self-booking tools
Corporate self-booking tools and B2C booking engines
Airline
Amadeus
Amadeus products & solutions would be an advantage
C4C & Risk Console desired
City of Dubai
Connect
Cruise & Contact Centres is desired
Desired experience for customer care executive includes:
If problem cannot be solved in 2nd Level, ensure deep and comprehensive diagnosis and escalate with all relevant information and according to priority to other support groups (technical support, 3rd level of support, central support, etc) & actively follow up on case status & actions taken
Proactively inform customers of problem resolution status & propose temporary workarounds where appropriate
Identify general outages & service-disruption & act according to the defined escalation procedures
Strong problem diagnosis and multi-tasking skills
Excellent team player and also must have the ability to work on own initiative where required
Good knowledge and understanding of Online platforms and solutions
Customer Care Executive Examples
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Customer Care Executive Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer care executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care executive
- Handle customers and vendors requests, external communication with them
- Assist customers on their enquiries over the telephone (eg
- Liaise with other departments and parties to increase our service level (eg
- Collaborates across all departments to develop and refine products and drive customer experience initiatives
- Oversees a team who manages Customer Care, logistics, management of applications and consolidation of complaints and quality reports
- Develops, justifies and successfully executes strategic operating plans and budgets for the Corporate Customer Account Executive team
- Develops a high performing staff through education, mentoring and providing continual evaluation of employee development and eliminates single points of knowledge
- Take ownership of customer issues and resolve them according to defined priority & severity levels
- Provide internal and external customers with guidance, advice on product usage, solutions and optimization
- Test new products and platforms
Qualifications for customer care executive
- Affinity with new technologies
- At least one year’s experience in the travel industry, preferably in reservations & ticketing
- Service & support experience is essential
- Min 2 years experience in commercial function in retail companies, such as supermarkets, department stores and online retailers (customer-related positions are in favor)
- Experience in coordinating / leading team of executives
- Experience in handling customer complaints and reclamations
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Customer Care Executive Job Description
Job Description Example
Our growing company is hiring for a customer care executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care executive
- Liaise and collaborate with other team members on efficiency and information
- Have end-to-end responsibility for managing SVP of Global Customer Care's calendar
- Make complex domestic and international travel arrangements for the SVP of Global Customer Care
- Act as Ambassador/Liaison to the Office of the SVP of Global Customer Care
- Backup other Customer Care Senior Leaders’ calendars and travel planning as needed
- Coordinate end-to-end logistics planning for Customer Care Leadership off-sites, team functions and morale events
- Build Quarterly Business Review PowerPoint Decks
- Manage and Balance Leadership Team’s Travel Budget
- Prepare agendas for Weekly Staff Meetings and track/follow-up on Staff Meeting action items
- Partner with key stakeholders on projects as needed – eg, Communications, Finance, Legal, HR, Marketing, Command/Security, Office of the CEO and the Senior Leadership Team
Qualifications for customer care executive
- University degree (in management, marketing, business knowledge is desirable
- Proficient computer skills (esp
- English fluency required (at least Upper-Intermediate level)
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
- Punctual, Motivated
- Demonstrated track record of excellent verbal and written communications skills to effectively exceed the expectations of our premier Card Members
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Customer Care Executive Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer care executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care executive
- Provide Vendor and Purchase Order management as needed
- Provide Backup to the Executive Assistants as needed to cover vacations
- Work with customers to help facilitate new product installation and its community, classroom or campus launch
- Record all customer activities in the company CRM ensuring effective use of internal key support tools to record important customer events or conversations
- Modify and submit sales quotations as directed by the Sales Engineers
- Strong individual who can work independently and within a team to deliver results
- Proficient in communication, written & spoken English with good writing skills
- Handling of escalated complaints and issues
- Service training to foster customer-centricity and effective customer handling
- Assist with projects to drive service culture and mindset
Qualifications for customer care executive
- Minimum 3 years of experience serving corporate banking customers
- Knowledge in Finacle system will be a plus
- Experience and passion in customer care operations – written and voice (1 to 2 years of experience preferred)
- Hands-on working knowledge of sales and customer service functionality in a call center environment
- A Diploma or Bachelor’s degree with at least 2 years of industry experience in Customer Care Support and Customer Experience
- Experience in digital and social marketing is a plus
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Customer Care Executive Job Description
Job Description Example
Our innovative and growing company is hiring for a customer care executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer care executive
- Contribute to Customer Care Programs strategy development and process plans, based on a deep understanding of the target audience, targeted channels and programs
- Ensure flawless implementation and consistent follow-up of Customer Care programs with a continuous improvement mentality with the main objective of making memorable the consumer experience
- Ensure alignment, effective collaboration and knowledge sharing with internal & external stakeholders
- Assist 3rd party service suppliers in case they need additional support so to ensure that they deliver expected business results
- Ensure that all operational activities are executed in compliance with applicable laws, marketing code, CA guidelines and PMI procedures
- Monitoring the allocated budget
- Understand customer feedback and quickly provide resolutions or adjust services and operations to achieve high customer satisfaction
- Escalate learnings, best practices, attention points to the appropriate company department (Customer Care, Retail, ) in a timely and accurate manner
- Ensure effective knowledge management through accurate and timely recording of learnings gathered through physical channels, digital channels and Call Center
- Oversea Call Center and Ecommerce Sales Operator efficiency with the goal to optimize and increase customer satisfaction and optimize service quality
Qualifications for customer care executive
- Aptitude as a thought leader and role model
- Strong MS Office skills required (emphasis on PowerPoint)
- Highly professional with excellent interpersonal and organizational skills
- Ability to think on your feet and respond rapidly to changing work environments changing conditions
- BA/BS degree in Business, Communications, or related degree preferred
- Fresher & 50% > 6 months of experience in call centre [immediate Joining Preferred]
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Customer Care Executive Job Description
Job Description Example
Our growing company is looking to fill the role of customer care executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care executive
- Coordinate with peers to ensure maximum customer-centric focus toward prospect of existing IQOS users
- Enters assigned Vice President(s) expenses reports into appropriate systems
- Organizes and maintains assigned Vice President(s) correspondence and records, following up on pending matters as needed
- Sorts, reviews, and distributes assigned Vice President(s) mail
- To become the first contact point for external Customer and to deliver the agreed service delivery with the excellence level
- Customer service functions which not limited only to process inquiry and or to receive sales leads, to issue and or to manage quotation, to dispatch the order to relevant party and to manage
- Build good relationship with internal and external parties involve
- Value selling Videojet Technical and Operator Training Courses from prospect and customer accounts and marketing campaigns
- Value selling Supplies/Fluids agreements from prospect and customer accounts and marketing campaigns
- Renewing Supplies/fluid agreements on a monthly basis and managing funnel
Qualifications for customer care executive
- Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies
- Fulfils requests by clarifying desired information
- Under Graduates/Graduates
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
- Minimum 3 years of working experience in customer service / e-commerce operation, preferably in luxury, hospitality and/or service industry
- Willingness and ability to take on ad hoc duties or other duties that may be assigned