Bilingual Customer Care Job Description

Bilingual Customer Care Job Description

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Bilingual customer care provides E2E supply chain feasibility assessment, supply chain information for Finance product cost estimation and sourcing plan for new products in alignment with the Global & AP project governance process.

Bilingual Customer Care Duties & Responsibilities

To write an effective bilingual customer care job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer care job description templates that you can modify and use.

Sample responsibilities for this position include:

Depending on area may promote and sell products and/or services and enter or confirm sales
Researches and suggests alternative products to customers
Effectively use Customer Care Center (3C) technology
Facilitating inbound and outbound telephone calls
Greeting customers in an efficient and professional manner
Resolving customer and store inquiries in a timely manner
Working on the open orders report ensuring orders are fulfilled or re-assigned in a timely fashion
The person must be willing to go the extra mile to satisfy our customers, keeping the company’s best interest in mind
Perform redemption of a pin for a customer that is having an issue with using the IVR
Follow Escalation Event procedures in accordance with Financial Services Customer Service Manual

Bilingual Customer Care Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Customer Care

List any licenses or certifications required by the position: CMI, CCHI, CHI

Education for Bilingual Customer Care

Typically a job would require a certain level of education.

Employers hiring for the bilingual customer care job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Coaching, General Education, Associates, Business/Administration, Business, Health Science, Life Science, Technical, Marketing

Skills for Bilingual Customer Care

Desired skills for bilingual customer care include:

PC applications with ability to work with multiple screens and interfaces
Broad supply chain activities
Product information and online resource tools
Company services
Insurance benefits
Products
Provider contracts and claims
General Motors Centre procedures
Transportation industry
Excel

Desired experience for bilingual customer care includes:

Intermediate or higher level of typing skills
Associate must be fluent in speaking Spanish
Must be Bilingual in Spanish and Fluent in English as well
Solid knowledge of collection methods and processes listening
Financial Card (ATM, Visa, MasterCard, ) customer service experience ideal
Ability to work independently able to collaborate effectively in a team environment

Bilingual Customer Care Examples

1

Bilingual Customer Care Job Description

Job Description Example
Our company is hiring for a bilingual customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual customer care
  • Process various customer related tasks relating to Lost/Stolen Cards, forgotten PINs, chargebacks, disputes, potential fraud
  • Required to meet or exceed individual sales objectives, meet or exceed customer care commitments, research and follow-up of issues for customers
  • Clearly and accurately assist customers by taking inbound calls
  • Cultivate and enhance our customers’ experience
  • Exceed customer expectations by understanding what is important to each customer
  • Research, resolve, and document issues
  • Model and maintain a professional, friendly, respectful, courteous and helpful Customer Care demeanor
  • Prepare professional and accurate written correspondence as needed
  • Respond quickly, professionally, and accurately to all customer inquiries
  • Work in a team environment understanding the goals and objectives for the department
Qualifications for bilingual customer care
  • Solution driven with strong attention to detail, in addition to strong ability to organize and prioritize
  • Exceptional ability to connect and engage people
  • Ability to multi task and identify opportunities
  • You will report to a Frontline Leader
  • Financial Card (ATM, Visa, ) customer service experience a strong plus
  • Internal Candidates must be in good standing with attendance and performance
2

Bilingual Customer Care Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of bilingual customer care. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual customer care
  • Resolve technical issues related to customer accounts, billing, and products, while navigating through multiple systems
  • Processes caller transactions accurately and within established Contact Center time standards
  • Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers
  • Special projects as assigned, which may require time and work outside of answering or making phone calls
  • Adapting to constant change, program offerings, computer tools, process changes
  • Participates in the development of medical information documents (questions and answers or standard responses to questions, ), as assigned by the Manager
  • Contact internal departments to clarify and gather information to respond to customer inquiries
  • Make final decision regarding expense of promotional dollars on behalf of the client
  • Creating Warranty Orders for all repair parts requested – performing follow-up with shipments, damaged product, and missing shipments
  • Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations
Qualifications for bilingual customer care
  • Bilingual Spanish and English · Customer service experience (call center / person) · Preferred Credit Card experience either in a bank or call center environment · Must be positive and have a great attitude
  • MUST be 100% Spanish/English Bilingual
  • Detail oriented and able to work independently with little supervision, working effectively in a team environment
  • Class Schedules for 2017 coming soon
  • Call center is open from 6 a.m
  • Must fluently speak and write English AND Spanish
3

Bilingual Customer Care Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of bilingual customer care. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual customer care
  • Answer incoming calls regarding accounting inquiries CareMaster action queues, and accounting voicemails
  • Run missing billing and pre-billing reports
  • Provide exceptional customer service at all times to customers over the phone
  • Update customer database systems with owner record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries
  • Escalate issues to manager as appropriate
  • Ensure courteous quality of service on all phone calls
  • Escalate customer or dealer issues to manager as appropriate • Ensure quality of service on all phone calls
  • Manage customer accounts through high level of consultation
  • Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores
  • Field inbound calls from new and existing customers while working within a non-scripted call flow
Qualifications for bilingual customer care
  • Must be fluent, both with writing and speaking, French and English
  • Must be fluent, both with writing and speaking, Spanish and English
  • Minimum of 1 year of customer service experience, Bilingual Spanish is a must
  • College degree preferred or some college course work completed
  • 2+ years of experience in a customer service or related role • Solid verbal communication skills with a professional telephone etiquette
  • Must have met or exceed performance requirements at least 4 times in previous 6 months
4

Bilingual Customer Care Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of bilingual customer care. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual customer care
  • Resolve client complaints
  • Provide solutions to common concerns
  • Contacting Plan Members and Service Providers for verifications within specified times
  • Following up with requests for additional information from the Plan Member or Service Provider when verification cannot be obtained
  • Tracking of all calls and outcomes
  • Referral of cases to the Investigative Services Unit or H&D Claims Operations Database
  • Answer customer calls and respond to their needs in a timely manner
  • Analyze the customer call reason, then document and channel the case to the correct corporate workgroup
  • Advise customers of corporate policy and reward program rules
  • Process customer requests for in-store gift cards
Qualifications for bilingual customer care
  • Must be efficient with time management, organizational skills and handling multiple tasks
  • Must be able to walk and stand for extensive periods of time
  • Must carry laptop
  • Ability to use Spanish fluently and accurately on all levels
  • Knowledge of all of the duties of the Customer Care Specialist and Sr
  • Minimum of 1 year of customer service experience, Bilingual Spanish preferred
5

Bilingual Customer Care Job Description

Job Description Example
Our company is hiring for a bilingual customer care. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual customer care
  • Maintain current knowledge of client’s products and services
  • Submit service desk issues to management regarding escalations, coaching and additional customer support
  • Respond to questions and concern from customers via email
  • Adapting to constant change, program offerings, computer tools, process changes being your best, on purpose, every time
  • Responsible for handling inbound customer contacts regarding product inquiries, placing
  • Orders, reviewing existing order status, setting up returns and checking shipping status
  • Excellent problem-solving capabilities and can think outside the box if necessary to resolve
  • Partner with Operations, Pricing, Rating and OS&D personnel to meet Customer requirements/expectations
  • Monitor and follow-up with Customers on status of ASDC and SPD’s
  • Manage the order to cash process and not solely on order entry
Qualifications for bilingual customer care
  • Bilingual Enlgish/Spanish oral and written communication skills
  • Possess a warm, friendly and engaging personality with a confident telephone manner
  • Show a strong sense of responsibility and desire to get things done properly
  • Are self-aware and understand the impact of your own performance and behavior
  • Are highly self-motivated without self-importance
  • Consistently act as a collaborative team player striving for the success of the business

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