Bilingual Customer Service Job Description
Bilingual customer service
provides customer service support for the cable, television and internet in a manner consistent with Charter Communications policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures.
Bilingual Customer Service Duties & Responsibilities
To write an effective bilingual customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for providing return authorizations, providing shipment tracing, shortage inquiries, price discrepancies, product complaints, product availability, notification to sales representatives, etc
Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing
Communicate directly with customers via phone, e-mail, fax or mail to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies
Act as consultant to advise basic product application
Provide excellence in communication, timely response, and administrative support to all internal and external client inquiries, including knowledge of product offerings, inventory controls, contract review and administration, and other departmental requirements
Take inbound calls from English and Japanese speaking customers
Manage short pay process
Ensure customer needs are met on every interaction (phone, email, written correspondence)
Communicate to team members and CS management all and any updates and pertinent customer information
Inbound call center for Affordable Care Act
Bilingual Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bilingual Customer Service
List any licenses or certifications required by the position: ASE, OEM, CEGEP, CSM, OPI, CPT, PC
Education for Bilingual Customer Service
Typically a job would require a certain level of education.
Employers hiring for the bilingual customer service job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Associates, Education, Business, Communication, General Education, Business/Administration, Management, Networking, English, Technical
Skills for Bilingual Customer Service
Desired skills for bilingual customer service include:
Mainframe and computer and internet applications
Effective time management skills
Good work ethic
Product
Human relations skills to meet performance standards and positively influence the client's image
Relevant company policies and procedures and state and federal laws and requirements
HTML
Internet and social media related tools & Platforms it would not hurt!
Product/procedures
Regulations and policies as they apply to the healthcare programs we service
Desired experience for bilingual customer service includes:
Ability to speak, read, and write English and Japanese fluently
Must be willing to work any day of the week and a later work schedule to accommodate customers from Japan
Post-secondary education (Diploma or Degree) from a relevant field (ex
May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
Good communication skills, both verbal and written in both English and Spanish
Basic understanding of JDE system as it pertains to Customer Service/Sales order Management
Bilingual Customer Service Examples
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Bilingual Customer Service Job Description
Job Description Example
Our company is looking for a bilingual customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual customer service
- Identifies-and-resolves-the-customers--issues-and-anticipates-future-needs-by-explaining/suggesting/providing-additional-information-that-the-customer-needs-to-know
- Navigates-in-a-Windows-based-system-through-a-series-of-databases-in-order-to-access-the-appropriate-information-to-service-the-customer
- Identifying opportunities for improvement within our current Customer Service practices and systems
- Ensuring accuracy of documents and fulfilling client requests
- Processing numerous certificate requests
- Working with clients daily to provided great customer service
- Provide literature to Sales Representatives customers
- Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information
- Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required
- Make all necessary modifications and updates in the business systems to support all company processes
Qualifications for bilingual customer service
- Ability to attend a 8-10 week training
- Minimum of 1 year in a clerical or customer service related role or equivalent higher education
- Must be able to fully speak and write in Portuguese
- Must have previous Live Chat experience or have sent out emails to customers before
- A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience
- Able to communicate fluently and professionally in Spanish and English
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Bilingual Customer Service Job Description
Job Description Example
Our innovative and growing company is looking for a bilingual customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual customer service
- Answer in-coming phone calls from members and perform associated tasks dependent upon product/program
- Follows-up to customer inquiries regarding orders, shipment tracing, returned goods
- Provide support to all service activities and sales management required to achieve the strategic goals and revenue objectives of the corporation
- Order entry and order / project management of commercial transactions, for a sales force of approximately 24 account executives
- Client liaison and follow up activities with end-users, specifiers, dealers, and related parties
- Support our sales administration process, including coordination of productionand purchasing of finished goods material, logistics support for client deliveries,and credit communication support
- Use of computerized order processing system, inventory systems, and related computer applications (Microsoft Word, Excel, Lotus Notes)
- Monitor customer service effectiveness, the frequency of operational faults
- Provide customer service to internal departments
- Rise to the challenges and changes of document processing along with maintaining a positive attitude and professional work ethic
Qualifications for bilingual customer service
- Must have outlook, windows and various internet search engines experience
- Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 7 a.m
- Ability to explain a situation and to give advice
- Ability to work independently to meet deadlines, in a team oriented approach to accomplish goals
- Must be fluent in English and Spanish (written and verbal)
- Ability to process paperwork and client requests
3
Bilingual Customer Service Job Description
Job Description Example
Our innovative and growing company is looking for a bilingual customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service
- Primarily inbound calls, but outbound call may be needed
- Work with Team Leader and other representatives to become familiar with various departments in the company in order to meet the goal of answering as many first call resolution cases as possible
- Interacts with accounting department personnel to ensure that inquiries routed to them are answered promptly and completely
- Post-Secondary Education or 5 years equivalent work experience
- Minimum 2 years related customer service or industry experience
- Working knowledge of Microsoft Office and manufacturing operating system (AS400) is an asset
- Process international customs documents
- Process returns and credits
- Handle customer emails
- Handle complaints, provide appropriate solutions and alternatives within the time limits
Qualifications for bilingual customer service
- Previous experience with banking systems Commercial Loans and Treasury Management a plus
- Proficient in Spanish and English - reading and conversing
- Previous Life Insurance or Claims experience a plus
- Preference will be given to those with post secondary education
- English) with proficiency in both verbal and written communication is mandatory
- Highly developed interpersonal skills, and ability to perform a variety of administrative service functions
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Bilingual Customer Service Job Description
Job Description Example
Our company is searching for experienced candidates for the position of bilingual customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer service
- Update and maintain database information
- Organize boarding and quarantine arrangements
- Identify expenses associated with each move and ensure estimates are thorough and reflect the needs of the project
- Provide billing to customers and clients
- Build and sustain strong member relations through attentive detail in handling member requests and inquiries and volunteer interaction
- Serve as staff liaison to client member committees
- Coordinate and maintain financial projects, membership dues, registration and AP/AR
- Plan and handle logistics for exhibit appearances at several trade shows each year
- Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file
- Responsible for meeting or exceeding quality expectations to ensure customer satisfaction
Qualifications for bilingual customer service
- ISO 9001 / 14001 knowledge would be an asset
- You are smart and tech savvy
- You have demonstrated that you will be at work when scheduled
- You have received a High School Diploma or equivalent
- Capacity to maintain a customer focus in challenging circumstances and with high call volumes
- 120 calls per shift
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Bilingual Customer Service Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of bilingual customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual customer service
- Scheduling of audits
- Ensure system and all related documentation is up to date and accurate
- Ensure we are meeting the customer’s additional requirements
- Ensure we are meeting all accreditation requirements
- Provide required documentation to external customers and auditors when required
- Coordinate activity between auditors, technical managers and sales
- Process of issuing certificates if required
- Answer incoming phone calls and respond to voicemails within twenty-four (24) hours of receiving
- Verbally communicate with clients as required
- Greeting conference guests as they walk in
Qualifications for bilingual customer service
- Must possess a broad range of systems and business knowledge with demonstrated experience utilizing intermediate PC skills
- Above average organization
- Very recent CSR experience
- Solid work history, good tenure at prior jobs
- Able to be efficient, trainable, and have high quality of work
- Strong career focus as this is a permanent position