Bilingual Customer Support Job Description

Bilingual Customer Support Job Description

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Bilingual customer support provides resolution and assistance to standard supported applications: MS Office, Internet Explorer, Antivirus and other supported proprietary applications and systems.

Bilingual Customer Support Duties & Responsibilities

To write an effective bilingual customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual customer support job description templates that you can modify and use.

Sample responsibilities for this position include:

Be an advocate for the user base you support and a voice of the user to the rest of the company
Conducts all customer interactions in a manner that presents Ariba in a positive light
Advise customers on payment amounts, methods, dates and fees of payments
Demonstrate professionalism and leadership during all interactions
Verifying customer requests & entitlement
Logging and updating service requests
Updating customers on service request progress
Updating Field Support Service Representatives on service requests
Monitoring calls and following up on activities
Routing requests to the relevant service provider

Bilingual Customer Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Customer Support

List any licenses or certifications required by the position: ASE, SQL, CPP, FPC, CSM, PCP, CPA, B2B

Education for Bilingual Customer Support

Typically a job would require a certain level of education.

Employers hiring for the bilingual customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Communication, Networking, Education, Business, Guidance, Management, Military, Communications, Engineering

Skills for Bilingual Customer Support

Desired skills for bilingual customer support include:

Legal system and legal terminology an asset
Bill pay products in order to provide the highest caliber of support possible
Social networking industry and social analytics
Excel
HTML
Internet Explorer
MS Word
Outlook
Assigned applications
Desire to quickly learn about Oracle-Micros Hotel products

Desired experience for bilingual customer support includes:

Strong writing and conversational skills in English and Italian
PC skills (Microsoft Office suite, keyboarding)
Time clock or workforce management experience
College graduates with a Bachelor’s degree
Must be in proficient in Computer Office Suites programs, use of dual computer screens and typing (keyboard competent) skills
Ability to meet twelve (12) weeks of paid training without prior obligations that will interrupt training required

Bilingual Customer Support Examples

1

Bilingual Customer Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of bilingual customer support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual customer support
  • Assist the market team members on their questions and concerns
  • Acts as customer relations interface between customers and the reference laboratories
  • Provides support for veterinarians and other customers related to in-house pet and other animal health-care diagnostic instruments
  • Fielding inbound customer calls
  • Placing mail orders
  • Checking customer order status
  • Performs variety of database-related support work to ensure smooth customer experiences
  • Process, prepare paper work for shipping, and follow up on Third Party Repairs
  • Handle all incoming telephone, Fax or Email inquiries for either Sales or Service directly without passing along to another individual to handle, unless necessary to be fully resolved
  • Prepare, process and follow up on Trade in RANs to ensure equipment received
Qualifications for bilingual customer support
  • Preferred candidates should be skilled in handling multiple systems, product and demographics
  • You must be resolution oriented, self motivated, and work cohesively within a dynamic team environment
  • Minimum of 2 years of customer support experience
  • Requires ability and willingness to work non-standard business hours
  • Must be “flexible” to work different shifts including weekends
  • 1 to 2 years relevant work experience within the financial industry
2

Bilingual Customer Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bilingual customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual customer support
  • Additional Responsibility as Level II
  • Run minor reports as required
  • Document product concerns
  • Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review
  • Provide exceptional customer service when receiving inbound phone calls and emails from end-customers, vendors and employees
  • Work with team to analyze trends and communicate resolutions to inquiries, escalating issues to Supervisors and/or Managers as needed while continuously improving operations and suggesting process and system enhancements
  • Apply knowledge of Procure to Pay and Order to Cash in identifying account discrepancies and/or reconciling statements, working with other departments to achieve proper resolution in prescribed timeframes
  • Ensure back-up documentation and invoice totals are accurate prior to processing, with consideration to payment terms and cash discounts making necessary adjustments as required
  • Provide proactive customer communication via phone, chat, or email when necessary
  • Handle a high volume of inbound phone calls, emails and live chat, providing high quality customer service
Qualifications for bilingual customer support
  • Business level proficiency in English & Japanese is required
  • Effective verbal and written communication skills in English & Japanese is required
  • Prior knowledge of transaction banking and financial products is a plus
  • Clinical laboratory testing, medical front or back office, phlebotomy or similar experience required
  • Passing score on data entry assessment required-3,000+KPH and 5% error rate or less
  • This position will require you to acquire a temporary Pharmacy Tech License through the State Pharmacy Board (no test required for temp license)
3

Bilingual Customer Support Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual customer support
  • Handle up to three additional call types upon completion of additional call type training
  • Maintain familiarity with up to 15 systems and applications in order to research inquiries
  • Create sales referrals that include detailed prospect and product information for sales team review
  • Answer questions and overcome customer objections in order to close sales leads
  • Complete new hire and up to three additional call type training classes
  • Complete up to three soft skills and/or call center-related eLearning classes
  • Actively participate in monthly coaching sessions with the Quality Assurance team
  • Recognize and communicate the need for potential additions to current policies and procedures
  • Manages day to day operations of a group of specialist level roles within support, including work direction and guidance
  • Acts as a customer champion by being a positive role model to the team and the organization and inspiring the team to meet and exceed customer expectations in each and every one of their interactions
Qualifications for bilingual customer support
  • Have a strong knowledge of the Italian region and culture, 4 plus years of recent in country experience is a plus
  • Minimum of 2 years experience preferred in customer service, preferably in the medical device or similar industry
  • Experience in a service repair environment preferred
  • Experience with JDE or SAP an asset
  • Strong working knowledge of Microsoft Office desired
  • Motivated, results oriented and persistent
4

Bilingual Customer Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for a bilingual customer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual customer support
  • Drives initiatives to build a culture of leadership, high performance, and continuous improvement, support the achievement of the various department objectives
  • Works closely with other departments and representatives to build, reinforces and maintain existing business and relationships
  • May work cross-functionally to define new solutions or procedures (i.e UAT testing for releases)
  • Assists in scheduling and coordinating team activities, including the management of workflows and procedures
  • Manages the reporting of key performance metrics
  • Handles general escalated and unsolved issues
  • Provides guidance and direction to less experienced team members
  • Recognizes and recommends areas needing improvement by discussing with manager
  • Interact directly with external customers for complex issues and/or work escalated from team members
  • Ability to find solutions
Qualifications for bilingual customer support
  • Strong writing and conversational skills in English and Spanish
  • Have a strong knowledge of the German region and culture, 4 plus years of recent in country experience is a plus
  • Strong writing and conversational skills in English and German
  • Must maintain a positive attitude and works well within a team environment
  • Handles stressful situations in a fast paced environment is a must
  • Effectively prioritizes workload time management
5

Bilingual Customer Support Job Description

Job Description Example
Our company is looking to fill the role of bilingual customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual customer support
  • Provides input and identification of training gaps
  • Primary back up when manager is unavailable
  • Considered a subject matter expert in support
  • Support client on Expense Management & Travel Requests
  • Ensure client issues are escalated in the correct manner per the documented escalation processes
  • Answers inbound calls from drivers, merchants, fleet managers
  • Assists customers with billing questions, payments, and invoices
  • Resolves customer issues in a timely manner
  • Troubleshoots and assists customers with online inquiries
  • Performs account maintenance while ensuring proper security measures are met
Qualifications for bilingual customer support
  • Strong writing and conversational skills in English and Dutch
  • Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels is necessary
  • Ability to work flexible hours is necessary
  • Provide quick response to customer /consumer needs in order to maximize customer satisfaction, Provide alternative model to resolve customer needs quickly
  • Cancellation of Orders - Cancel orders upon request to ensure orders do not ship
  • Fully Bilingual in English & French

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