Customer Support Specialist Job Description
Customer support specialist
provides technical support to Red Hat enterprise customers, by performing initial, secondary, and tertiary level investigations for issues on customer’s enterprise level systems, especially SAP environments deployed on Red Hat Enterprise Linux (RHEL).
Customer Support Specialist Duties & Responsibilities
To write an effective customer support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Order creation and maintenance –Input orders and manage order fulfillment utilizing multiple systems including SFDC, SAP, MyIllumina, and proprietary in-house applications
Of accurate customer and contact information in the database
Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant
Attaches the copy of the completed Form I-9, when provided with the DOT F 1681
Reviews DOT F 1681 for accuracy and that only an authorized FAA sponsor has signed the form
Fingerprints applicant (if needed)
Photographs applicant (if needed)
Collects applicant’s investigative forms (if needed) and provides them to registrar
Enters information into the IMS or CMS identification media systems
Validates that the registrar (PSS) has authorized the issuance of the I.D
Customer Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support Specialist
List any licenses or certifications required by the position: ITIL, CPP, FPC, ITSM, SQL, II, IAT, RHCSA, RHCE, MCSE
Education for Customer Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the customer support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Engineering, Technical, Business, Computer Science, Business/Administration, Information Technology, Associates, Computer Engineering, Computer Information Technology
Skills for Customer Support Specialist
Desired skills for customer support specialist include:
Linux
Networking
Devices
Microsoft
MS Office Suite
Adobe Acrobat Reader
PDF Factory
SAP
Company's policy for mailing letters and packages
Enterprise claims systems and adaptability to learning client specific enterprise systems
Desired experience for customer support specialist includes:
Issues the ID Card using the process specified by AIN (including processing remote badges.)
Notifies applicant their card is ready for pickup
Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card
Provides applicant with information on safeguarding and reporting lost/stolen IDs
Files or scans the DOT F 1681
Provides assistance as required to other Personnel Security Specialists – duties to be determined by Division Manager
Customer Support Specialist Examples
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Customer Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer support specialist
- Distributor Shipment Support – Communicates with customer to understand preferred Inco terms, carrier, shipment requirements
- Custom product order creation and maintenance – interprets complex custom order requirements and contracts, translates into orderable units of subcomponents based on calculations and design requirements
- Creates and manages product returns, credit and debit memos in ERP system and updates SFDC CRM
- Validate accuracy of sales orders entered by peers for specified orders
- Deliver extensive industry and software expertise for the assigned nMarket software solution
- Engage in proactive and independent self-study to develop knowledge of the software package and associated business understanding
- Keeps informed of most recent trends and technologies
- Documents client issues including steps to reproduce, screenshots and testing results
- Conducts on-site client meetings when the need arises
- Provide support in the development and maintenance of standards, policies and procedures regarding customer service
Qualifications for customer support specialist
- Leadership and management skills and experience and the ability to develop and motivate a team
- Awareness of operational people and performance management practices, including performance management
- Tenacity and be focused, resilient, results orientated and be able to respond to changing business conditions
- IT literate and have a knowledge of TOPS system, Outlook and Excel
- Ability to work as part of a team, on your own initiative to be able to make decisions relating to service delivery
- Confident, hardworking, honest and dynamic
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Customer Support Specialist Job Description
Job Description Example
Our growing company is hiring for a customer support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer support specialist
- Promote positive customer service
- Multitask in a fast paced, interrupt driven, environment
- Processes refines and lubricant orders accurately and in timely manner
- Handles set-up, maintenance and update of StarCard customer accounts
- Handles customer inquiries for Order-to-Cash on credit concerns (eg
- Works with different business units including but not limited to Retail, C&I, Lubricants, Card Marketing, Pricing, Credits, Transportation & Operation (T&O) in resolving customer issues and concerns
- Answer and resolve merchant inquiries regarding equipment, balancing, card processing, and a variety of customer concerns
- Set-up, maintain and support of 2000+ merchant accounts
- Provide total customer care to all inbound customer calls, including collection, credit decisions, updating account information as appropriate, and follow all departmental policies and procedures
- Initiate outbound calls to merchants and cardholders to address various items
Qualifications for customer support specialist
- Used to work with procedures, instructions and process workflows
- International commercial knowledge
- 2-3 years experience in servicing customers
- Extensive knowledge of bank operations, their systems and procedures
- Possess excellent knowledge of computer systems and PC applications
- Experience working with computer systems, PC's, and networks
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Customer Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of customer support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer support specialist
- Account support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications
- Maintain data in the corporate item file the item maintenance menus from a variety of sources
- Provide APAC Customer Support team with Level 1 / 2 support to ensure that any Support queries coming from internal are dealt within timely manner, recorded in our database and within SLA
- Responds to phone calls of customer service nature and logging these calls in our Customer Relationship Management system, Salesforce
- Develops reports about customer service levels and key accounts (using data from online ticketing system, customer relationship management system, and the Internet), using these reports to keep supervisor informed
- Responds to customer service questions and inquiries using an online ticketing system
- Processes customer complimentary OpenStax College book requests and sends out complimentary copies
- Data entry of names and contact information into our Customer Relationship Management system, Salesforce
- 75% - Coordinating and fulfilling Customer Orders to ensure reliable supply of Product to Customer
- 15% - Working with Cluster Supply Chain to ensure uninterrupted supply of product to Cluster
Qualifications for customer support specialist
- Proven ability to communicate effectively via printed material and on the telephone
- Associate's or Bachelor's degree in Communications, Management Information Systems, Business Administration or similar course study
- Previous experience working with customers is preferred
- Exceptional problem solving abilities - Ability to think on your feet!
- Team oriented, helpful, professional, focused and positive
- 2 years of experience in a customer service function strongly preferred
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Customer Support Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a customer support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer support specialist
- Documents and logs all contacts and actions into call ticketing system (Parature) per established performance standards
- Uses internal resources to simulate customer environment and issues when possible
- Escalates Support / DEV issues unresolved to manager
- Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved, keeping the customer informed of the status of the issue per the customers preferred communication method and requested frequency of updates
- Works with DEV / Engineering on software testing and reviews to assist in Quality release
- Assist in creating technical documents, SOP’s and training material
- Provides work direction, problem resolution, and training to other technical support personnel
- Assist the internal teams by answering questions, providing technical information and conducting product demonstrations, both remotely and in person
- Involvement in company work groups who plan direction of Customer Support work processes and procedures
- Involvement in customer and company focus groups and product planning and review meetings
Qualifications for customer support specialist
- Initial Training Period will require frequent travel to Munich
- This position will include national travel and very limited international travel to ensure the required systems and processes are integrated or implemented
- Handling a high volume of customer requests and multiplexing tasks/activities
- Working in an open team environment
- Work actively in co-operation with other teams
- Working with Office 365 and Salesforce
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Customer Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support specialist
- Collaborate with the Communications department to create Agent-facing communications for any announcements made by Finance (e.g., policy changes)
- Create Customer Support policies and procedures
- Work with the Director of Operational Finance to create reporting around Customer Support (e.g., responsiveness, satisfaction, first contact resolution)
- Serves as escalation and helpline to call center for security and/or fraud related events
- Completes detailed diagnosis of member inquiries regarding potential identity theft and/or account takeover events
- Takes appropriate steps to secure member accounts and provides members with guidance and education related to identity theft protection and restoration
- Inbound and Outbound calls related to confirmed fraud and/or suspicious activity and takes appropriate action for resolution as needed
- Anticipate and perform administrative duties to meet needs of Global Customer Fulfillment Specialist and Parts Fulfillment team
- Screen and prioritize incoming requests, received via phone or email
- Process orders and quotes entry, validation and booking in accordance with applicable Order Rules
Qualifications for customer support specialist
- The CISSP or MCSE qualifications would be useful for this role
- Highly motivated with ‘can do’ attitude, positive minded, energetic & proactive
- Act with honesty & integrity
- Be well organised and able to remain calm and focused under pressure
- Rational thinker
- Be flexible to working unsocial hours at times to manage escalations during weekends