Field Support Specialist Job Description
Field support specialist
provides on-the-job training of Smiths Medical products in the field for new and existing representatives.
Field Support Specialist Duties & Responsibilities
To write an effective field support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included field support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Identify unique characteristics of each new account to develop the primary stages of a customer usage plan possible future requirements
Provide timely resolutions of problems or escalation on behalf of customer to appropriate technical personnel
Experienced technician serving as a front line interface to users
Experienced technician able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations
Experienced technician able to diagnose problems and fully support a variety of Mobile devices and Operating Systems
Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment
Proactively makes recommendations for future improvements, exercises judgment within defined procedures and practices to determine appropriate action
Monitor Technical Support process and procedures
Perform continuing and iterative analysis of organizational goals, objectives, and changing needs for effectiveness and propose recommendations for enhancement
Support the design of regional strategic management programs and associated implementation plans to create strategic alignment between associates, work teams, and the organization
Field Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Support Specialist
List any licenses or certifications required by the position: ITIL, HDI, II, MCP, NABCEP, CCNA, IAM, IAT, MCITP, MCTS
Education for Field Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the field support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Business, Engineering, Computer Science, Marketing, Network Engineering, Engineering Technology, Chemistry
Skills for Field Support Specialist
Desired skills for field support specialist include:
Competitive products
Medical device
Reimbursement/financial protocols
Related industry sales and marketing policies and procedures
Sales messages
Understanding of customer business
Key competitive features and benefits and how this relates to Smiths Medical line of products
Complete line of products/services and customers' issues and needs through in-house training and reading/research
Routers
Configuration and purpose of the equipment in each room
Desired experience for field support specialist includes:
3+ years coaching/teaching/training experience preferred
Candidate hired for the position will be required to obtain a Series 7 license, Series 66 license within the first 8 to 10 weeks of hire with a one-time testing policy
Financial industry or sales skills knowledge is a plus
A technical certificate and/or experience in a IT service/technology industry position
Excellent time management and organization skills are a must
Must possess excellent customer relations/service skills
Field Support Specialist Examples
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Field Support Specialist Job Description
Job Description Example
Our company is looking to fill the role of field support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support specialist
- Provide recommendations to guidelines and procedures that impact all regions in the areasof cultural/change issues affecting the organization
- Assist in special projects and strategic methodologies for tactical and operational levels across all regions
- Advise leadership on how the organization integrates its public responsibilities into its performance improvement efforts, with key human capital and business management emphasis on programs
- Design and facilitate effective team building and business process improvements
- Attend employee and leadership development meetings to identify training needs
- You will request and seeki approval to pull material from production stock
- You will manage the return of material from the field/vendors to replenish borrowed stock
- You will participate in interfacing with Manufacturing, Warehouse, Logistic and Procurement groups to investigate and resolve issues
- You will be responsible for quoting and purchasing material from various vendors
- You will review and process Warranty Management System entries in Sales Force
Qualifications for field support specialist
- Be willing to work unscheduled overtime and travel, as required
- Participate in scheduled “on call” rotation for after hours coverage, including after hours, weekend and holiday Technical Support Hotline
- Requires lifting and transportation of laptop computer
- Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls
- Requires substantial travel, including air travel
- Ability to take key actions and demonstrate behavioral anchors that support all Abbott Core Competencies
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Field Support Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of field support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support specialist
- You may identify and initiate opportunities for process improvements and to grow the business
- Monitoring of events forwarded to third party and ensures those are solved within the agreed SLA with the vendor
- Consult with Pre- and Post-sales customers to facilitate an understanding and adoption of BioNano’s Next Generation Mapping technology
- Recognize, evaluate and troubleshoot customer issues related to BioNano data analysis and interpretation
- Develop, coordinate and deliver advanced bioinformatics and application trainings and demonstrations for customers and other BioNano employees
- Provide critical improvement feedback for data visualization and data analysis products to development teams
- Generation of accurate and timely documentation of customer feedback using BioNano’s complaint tracking system
- Work with the Marketing Department to provide coordinated selling efforts on current products and to provide end user feedback on new or existing products during initial roll-out phase or ongoing development of commercialized portfolios
- Work with established and prospective customers within assigned territory to best utilize Company products and services for the greatest value to customers and their patients
- Maintain telephone communications with Field Representatives
Qualifications for field support specialist
- Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner
- Graduation from a recognized college or university with a Bachelor’s degree in Engineering or construction management
- Candidates without a bachelor’s degree must have at least 10 years of experience
- Knowledge of contracting principles and business practices within the government, commercial and international arenas
- Perform validation and documentation of new equipment/software prior to installation
- The ability to exercise discretion and independent judgment to resolve customer
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Field Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field support specialist
- Assess deposits
- Provide technical assistance to Company employees and other departments
- Collaborate and review ideas for program enhancements with the Manager of Training, Manager of Powerplant Engineering, Manager of QC, and other technical groups as required to ensure that all suggestions for performance improvement are fully vetted
- Recommend revisions to maintenance program documents via the Manual Change Request (MCR) process as necessary
- Perform other duties as assigned by the Manager of Technical Support
- Install, Certify, Maintain, and Test
- Install, configure, and maintain radio frequency and bar code hardware used for certification purposes
- Develop and maintain a growing knowledge of radio frequency systems administration including installation and networking
- Perform functional and performance analyses of radio frequency and bar code hardware in accordance with Hardware Integration Services guidelines
- Assist at setup and support of RF and Voice technology solutions for customer project use
Qualifications for field support specialist
- Responsible for providing Onsite Product Support as set-out in Domains action plans
- Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed
- Supporting the organization by understanding and achieving measurable objectives
- Follow best practices and Industry Standards
- Update internal systems as required
- Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
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Field Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field support specialist
- Submit key market insights from assigned territory utilizing sales data to prioritize key markets
- Submits timely contact reports and data on each all store contacts weekly activities reports
- Establish and maintain relationships with customer distribution network
- Submits timely competitive surveys or store shops as assigned
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Replace failed networking components as needed
- Support end-user connectivity needs
- Manage access to network segments and resources in compliance with network access policies
- Update and refresh hardware, operating systems, and software to provide needed functionality and security
Qualifications for field support specialist
- Perform Field Change Order (FCO) and Field Action Bulletin (FAB)
- Need to be able to travel at short notice – short term, only in country
- Provide long or short term site cover for dedicated customer sites
- Acts as a technical support resource during problem escalation
- Provide management updates when engaged in customer escalations summarising the status, impact and potential solution
- Advanced level skills in the use of office equipment (adding machines, copiers, fax machines)
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Field Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of field support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field support specialist
- Receives payments from various field personnel
- Generates and maintains reports on converter activity and data verification
- Responsible for maintaining the record keeping of daily deposits and general safe maintenance
- Processes customer refunds
- Keeps track of activity affecting commercial accounts, executive database and military billing program
- Updates system homes passed information
- Processes contractor invoices and compiles various installation reports
- Assists and trains others and performs related work as required
- Provides maintenance support to store operations and ensures exceptional customer service to all field personnel
- Performs basic call taking and troubleshooting functions
Qualifications for field support specialist
- Advanced level skills in office automation software (some of which may include spreadsheets, word processing, presentation, mail/calendar/scheduler programs)
- Must be open and flexible to travel within state and out of state as needed
- Position may require up to 50% travel within the lower 48 states (mostly within the assigned support region)
- Some international travel may be required (typically Canada, Australia or Caribbean)
- Hands-on experience in splicing, terminating, testing, connectors
- May work trade shows and sales –must be articulate, requires self- confidence and knowledge of product(s) to present at trade shows and in sales