Field Support Engineer Job Description
Field support engineer
provides systems administration functions for Linux/Unix server environment, including systems design and engineering, performance management, security auditing, and capacity planning.
Field Support Engineer Duties & Responsibilities
To write an effective field support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included field support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Execute and oversee field testing, commissioning, verification, troubleshooting devices entire industrial systems
Ensure effective escalation management and resolution to all field support issues working with cross-functional teams
Deliver and achieve high quality support and service level
Determining service failures, understanding root cause and implementing corrective actions to ensure continuous improvement
Attending meetings with key customers, stakeholders, and strategic partners Driving best practices and processes and focusing on goals to reach operational excellence across the Technical Support Field organization
During non-site ‘bench time’ contribute to Level 2 Technical Support efforts of providing Escalation Management, customer case resolution and contributing to HMH Knowledge Management content
Oversee commissioning, service, testing, and verification actions performed by our service provider network, troubleshooting devices entire industrial systems
Recognize trends and patterns in field failures and feedback to the development team to drive future designs
Troubleshoot technical issues to achieve resolution in a timely and efficient manner
Provide customers with data and assistance on repair quotations
Field Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Support Engineer
List any licenses or certifications required by the position: OS, FAA, CCNA, ITIL, II, III, CISSP, CCENT, AVIXA, BS
Education for Field Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the field support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Science, Technology, Technical, Mechanical Engineering, Associates, Military, Education, Electrical Engineering, Computer Science
Skills for Field Support Engineer
Desired skills for field support engineer include:
CATIA & System/Software Engineering Environment
Linux
Cisco Systems
UNIX
DoD and Navy policy in networking and Cybersecurity
Operating systems and networking systems
Management agent
Products within the supported technical domain
Programming languages in Microsoft .NET
Redundancy concepts
Desired experience for field support engineer includes:
Minimum 2+ years’ experience in deployment, diagnostics or field support engineering
Strong ability to work and communicate effectively with internal/external service providers
Must be able to work from complex and detailed documentation and/or verbal and written instructions depending on situation
Working knowledge in computer science (PERL, SQL, python, C++, MATLAB) and mechatronic fields
Experience in the energy industry across HV/EHV preferred
As a Field Solutions Support Engineer, you must be a well-organized, adaptable, and clear thinker with the ability to effectively manage competing business priorities
Field Support Engineer Examples
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Field Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for a field support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support engineer
- Develop working relationships with regulatory agencies, dealers and OEMs
- Provide support on certification issues with dealers and customers
- Assist with technical documentation such as user’s manuals, installation manuals and other technical support materials by generating technical content, reviewing and editing manuals, tech notes, diagrams, sales collateral, and other documents as needed
- Provide after-hours on-call technical support to Dealers, OEMs and Customers on a rotating basis - shared responsibility with other Customer Ops Technicians/Field Support Engineers
- Travel required at times on short notice
- Understands business models and how they can be exploited
- Provide our customers with break-fix reactive support for our print products
- Configure system hardware, software and network components
- Maintain a professional appearance at all times with regard to dress and personal appearance tools and equipment
- Provide user support both face-to-face and over the telephone
Qualifications for field support engineer
- This role will be embedded at the customer's site located in Charleston, West Virginia
- Must have a broad understanding of multi-disciplinary engineering concepts, principles, codes, and theory
- Excellent technical product knowledge in the area of Cell Biology, including system operation, in the assigned area of responsibility
- Clearly demonstrates a structured work approach
- Understands the value of processes
- Applicants must be Australian Citizen's with 10 years traceable history in Australia, as a Defence Security Clearance (NV2) is required for this position
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Field Support Engineer Job Description
Job Description Example
Our growing company is looking to fill the role of field support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field support engineer
- Provide Remote Support to other offices, where required
- Liaise effectively with staff and utilise the call tracking system for recording, management and tracking of all IT issues
- Communicate with users and management on support issues where necessary
- Ensure IT policies are enforced and IT Standards followed
- Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues
- Liaising with local hardware and service suppliers
- Occasional travel to regional offices to provide onsite support when required
- This position will require to work on night shifts with a potential for extended coverage
- Support technicians in the field with troubleshooting techniques and remote diagnosis, travel to perform field diagnosis or repair
- Monitor and address issues with remote systems, networks, telephony
Qualifications for field support engineer
- Some travel within Australia is to be expected for this support role
- Drivers Licence – Class C
- Bachelor’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of eight (8) additional years of directly related experience
- Associate’s Degree in Engineering or Technology, or equivalent years of experience, with a minimum of ten (10) additional years of directly related experience
- Demonstrated excellent customer service experience working with customers in high stress situations
- Experience providing trace analysis of packets and protocols
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Field Support Engineer Job Description
Job Description Example
Our company is looking to fill the role of field support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field support engineer
- Carry out computer maintenance to proactively ensure that PCs are kept to high standard, including temporary file removal and hard drive maintenance
- Ensure anti-virus and anti spy-ware software is up to date
- Make sure all ICT equipment has the relevant update patches, software drivers and firmware
- Resolve network problems including hardware and network protocols
- Installation of software on standalone and networked PCs
- Configuring of third party systems including Community Connect systems and network servers as required, and maintaining and updating all ICT documentation, including network diagrams
- Diagnosis and resolution of Software and Hardware faults
- Provide training to customer’s staff to enable them to undertake routine tasks “in-house”
- Preparing and performing the network integration
- Managing the resolution of customers’ incidents
Qualifications for field support engineer
- Of the oOEM fleet on Mitsubishi, Siemens or Siemens-Westinghouse gas turbines
- Mastery of audio system set-up, operation and load out
- Worked in various process driven environments
- Minimum of 5 years Automation industry experience on a variety of PLC’s, Gas Meters, Instrumentation
- Ideally Participated in Factory and Site acceptance testing (FAT)
- Extensive experience with direct customer contact, field service engineer on sites
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Field Support Engineer Job Description
Job Description Example
Our company is looking to fill the role of field support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support engineer
- Working knowledge of scripting to create a more efficient way to complete repetitive tasks
- Evaluate and recommend new workstation hardware and software
- Ensuring the SCCM and Altiris environments are functioning properly optimizing it for efficiency
- Create or modify documentation necessary for instructional purposes processes and procedures
- Act as mentor to the colleagues serving in the Automations SME role
- Manage the tasks that are assigned to the Automations SME role
- Finalize and submit reports and paperwork as required
- Act as a technical escalation point for team members
- Engage and collaborate with global colleagues and teams, vendors and outside resources
- Understand the requirements and needs of global sites in order to identify solutions, evaluate new technology and make informed technical recommendations
Qualifications for field support engineer
- Experience lead for all installation personnel, contractors, and overall responsibility for installations and installation quality
- Expereince in manging project schedules
- Required experience with MS Office (Word, Excel, Power Point)
- Support of Microsoft Windows 7 clients
- A basic technical understanding of networking
- An appetite to learn, train and progress your career through 2nd and 3rd Line
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Field Support Engineer Job Description
Job Description Example
Our growing company is looking to fill the role of field support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field support engineer
- Provide basic and advanced technology training to colleagues as required
- Balance priorities and work independently in a fast-paced environment
- Travel to other company sites as needed, potentially internationally
- Assist management in evaluations of team member’s technical skills
- Work flexible hours, including weekends when required
- Perform field support, travelling off-site to users to address networking and other issues that are interfering with product performance
- Document and create knowledgebase of issues and troubleshooting techniques
- This position requires to co-ordinate the execution of Service Introduction warranty and maintenance from the site set up until end of DLP
- Implementation and ensure the daily use of the Management Control Centre (MCC)
- Keeping up to date with safety, health and environment regulations and ensure needed implementation
Qualifications for field support engineer
- General understanding of commonly used IT technologies including Applications, Programming Languages, Databases, Server Technologies, is required
- Completed technical studies, preferably in the field of laser technology, fine mechanics, physical technology, photonics or technicians who completed vocational training as an electronics engineer, mechatronics engineer or comparable electro technical training with a strong reference to laser technology
- Several years of professional experience as a service technician in field service
- Ability to travel up to 30% mostly in Europe
- High customer and service orientation quality awareness
- Self-responsible, independent work